Managing People

Question 1

Managing the Human Resources Function

Answer 1

• the manager of a small car business - carries out all human resource activities alongside operational activities
• small businesses with 1 or 2 stores / basic website will not have the resources for a specialist Human Resources manager
• larger businesses - have the support of a Human Resources manager
• the specialist managers\officers will be trained to advise on all aspects of Human Resources
• site managers will be responsible for the day to day trading

Question 2

Recruitment and selection

Answer 2

• many jobs advertised online, on social media, local newspaper or in a specialist industry journal/magazine
• small businesses may still ask applicants to send a letter/cv
• larger businesses have online application forms to be completed electronically

Question 3

Manufacturing vs Dealership vs Servicing

Answer 3

• M = mainly capital intensive
• D = main selling agents - important for sales
• S = good services - gain loyalty

Question 4

Employment contracts

Answer 4

• tend to vary between full time and 0 hours for their production staff as output levels can fluctuate and be seasonal
• Employees can ask the individual to work when required to fill a skills gap, or when demand is temporarily outweighing supply

Question 5

Motivation in the workplace

Answer 5

• Taylor’s scientific management - financial motive to motivate staff - rate per piece + division of labour
• Mayo - greater cohesion and communication in teams
• Maslow - individual levels of motivation - bottom is basic
• Hertzberg - motivation such as achievement and recognition or hygiene such as pay and working conditions

Question 6

Financial and non financial motivators

Answer 6

Financial - commission in dealerships, bonuses , profit sharing, fringe benefits
Non financial - delegation, empowerment, consultation, job enrichment, job rotation, team working, flexible working