Apple Device Support > Managing Software, Apps, and Content Flashcards > Flashcards

Managing Software, Apps, and Content Flashcards

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1
Q

What are the requirements for iOS/iPadOS wireless updates?

A

Power: Device plugged into power or sufficient battery (20% minimum user-initiated, 30% automatic)
Storage: Sufficient available storage space for download and installation
Network: Wi-Fi connection (cellular available if enabled)
Authentication: Device passcode required for installation

Reference: Managing Software, Apps, and Content - Update iOS, iPadOS, or macOS

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2
Q

What is the wireless update process for iOS/iPadOS?

A
  1. Back up device using iCloud or computer
  2. Plug device into power and connect to Wi-Fi
  3. Settings > General > Software Update
  4. Tap Install Now (or Download and Install if needed)
  5. Enter passcode when prompted

Reference: Managing Software, Apps, and Content - Update iOS, iPadOS, or macOS

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3
Q

What are Rapid Security Responses?

A

Purpose: Deliver important security improvements quickly before inclusion in software updates
Automatic Installation: Settings > General > Software Update > Automatic Updates > Security Responses & System Files
Manual Installation: Can install like regular software updates
Removal: Settings > General > About > iOS Version > Remove Security Response

Reference: Managing Software, Apps, and Content - Update iOS, iPadOS, or macOS

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4
Q

How do you access Software Update on Mac?

A

Primary Method: Apple menu > System Settings > General > Software Update
Alternative: Use Spotlight search for ‘Software Update’
Automatic Check: Software Update automatically checks for new software when opened
Administrator Password: Required before installation begins

Reference: Managing Software, Apps, and Content - Update iOS, iPadOS, or macOS

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5
Q

What is the difference between Mac updates and upgrades?

A

Update: Newer version of currently installed macOS (e.g., macOS Sonoma 14.5 to 14.6)
Upgrade: Major new version of macOS with new name (e.g., macOS Sonoma to macOS Sequoia)
Compatibility: Software Update shows only compatible software for Mac model

Reference: Managing Software, Apps, and Content - Update iOS, iPadOS, or macOS

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6
Q

What automatic update controls are available for Apple devices?

A

Download Control: User choice, off, or on for automatic downloads
Installation Control: User choice, off, or on for automatic installation
Requirement: Automatic installation requires automatic downloads to be enabled
Mac Security Updates: Additional setting for XProtect, Gatekeeper, system data files

Reference: Managing Software, Apps, and Content - Manage automatic software updates on Apple devices

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7
Q

What are software update categories and definitions?

A

Minor Updates: Frequently released patches for security/enhancement (e.g., iOS 17.7)
Major Upgrades: Important changes to OS functionality, UI, appearance (e.g., iOS 18)
Rapid Security Responses: Security fixes without full software update (lettered versions: a, b, c)

Reference: Managing Software, Apps, and Content - Manage automatic software updates on Apple devices

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8
Q

What are power requirements for different update types?

A

iPhone/iPad: 20% user-initiated, 30% automatic, 20% Rapid Security Response (5% when connected to power)
Mac (Apple Silicon): 20% user-initiated, 50% automatic, 10% Rapid Security Response
Intel Mac: 50% user-initiated and automatic, 20% Rapid Security Response

Reference: Managing Software, Apps, and Content - Manage automatic software updates on Apple devices

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9
Q

What are Rapid Security Response characteristics?

A

Latest Version Only: Apply only to latest minor operating system version
Restart Requirement: Operating system RSRs require device restart
Cumulative: Each RSR includes changes from previous ones
Integration: Subsequent OS updates include all previous RSR content
User Removal: Users can remove responses in Settings

Reference: Managing Software, Apps, and Content - Manage automatic software updates on Apple devices

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10
Q

What are common iOS/iPadOS update problems and solutions?

A

Incompatible Device: Check device compatibility with latest iOS/iPadOS version
Insufficient Storage: Device tries to free space automatically, manual cleanup may be needed
Network Issues: VPN/proxy connections may prevent reaching update servers
Server Connection: ‘Unable to Check for Update’ or ‘Unable to Download’ messages

Reference: Managing Software, Apps, and Content - Troubleshoot issues while updating iOS, iPadOS, or macOS

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11
Q

How do you manage storage for iOS updates?

A

Automatic Cleanup: iOS removes app data that can be re-downloaded
Manual Cleanup: Settings > General > [Device] Storage to remove unused content
Space Requirements: Must have sufficient space for download, preparation, and installation
Delete Update: Settings > General > [Device] Storage > find update > Delete Update, then retry

Reference: Managing Software, Apps, and Content - Troubleshoot issues while updating iOS, iPadOS, or macOS

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12
Q

What network troubleshooting steps help with updates?

A

Multiple Networks: Try updating using different Wi-Fi networks
Computer Update: Use Mac or PC if wireless update fails repeatedly
VPN/Proxy: Disable VPN or proxy connections that may block update servers
Cellular Option: Enable cellular updates if Wi-Fi problematic

Reference: Managing Software, Apps, and Content - Troubleshoot issues while updating iOS, iPadOS, or macOS

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13
Q

What are the iPhone/iPad app troubleshooting steps?

A
  1. Force quit and reopen app: Swipe up from bottom, pause, swipe up on app
  2. Restart device: Hold volume + side button, drag power off slider
  3. Update app: App Store > profile icon > scroll for updates
  4. Update iOS/iPadOS: Settings > General > Software Update
  5. Delete and reinstall app: May lose app data

Reference: Managing Software, Apps, and Content - Troubleshoot unresponsive apps on Apple devices

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14
Q

What are Mac app troubleshooting methods?

A

Force Quit Methods: Option-Command-Esc, Apple menu > Force Quit, Control-click dock icon
Systematic Steps: Reopen app, restart Mac, check compatibility, try different file, check updates
Compatibility: Ensure app compatible with current macOS version
Hardware Diagnosis: Check if additional memory or hardware issues

Reference: Managing Software, Apps, and Content - Troubleshoot unresponsive apps on Apple devices

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15
Q

What are the warning considerations for force quitting apps?

A

Data Loss: May lose unsaved changes when force quitting
Battery: Force quitting apps doesn’t save battery power on iOS devices
System Impact: Only force quit when app truly unresponsive
Follow-up: Try reopening app after force quit to verify resolution

Reference: Managing Software, Apps, and Content - Troubleshoot unresponsive apps on Apple devices

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16
Q

What are AirDrop requirements and setup?

A

Technical Requirements: Wi-Fi and Bluetooth enabled on both devices, devices within 30 feet
Security: All data transfers encrypted for security
iPhone/iPad Setup: Settings > General > AirDrop OR Control Center > AirDrop
Mac Setup: Finder > AirDrop in sidebar OR Control Center icon

Reference: Managing Software, Apps, and Content - Share content between Apple devices using AirDrop

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17
Q

What are AirDrop receiving options?

A

iPhone/iPad Options:
- Receiving Off: Won’t receive AirDrop requests
- Contacts Only: Must be in recipient’s contacts with Apple Account email/phone
- Everyone for 10 Minutes: Accept from anyone for 10 minutes
Mac Options: Contacts Only or Everyone

Reference: Managing Software, Apps, and Content - Share content between Apple devices using AirDrop

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18
Q

What is the AirDrop content sharing process?

A

Sending (iPhone/iPad): Select content > Share icon > AirDrop > tap recipient
Sending (Mac): Select file > Share button > AirDrop OR drag to recipient
Receiving: Different accounts see dialog to Accept/Decline; Same Apple Account auto-accepts
File Storage: Photos app, Files app, Downloads folder, or app-specific locations

Reference: Managing Software, Apps, and Content - Share content between Apple devices using AirDrop

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19
Q

What advanced AirDrop features are available?

Study These Flashcards
A

Bringing Devices Together: Move iPhone close to contact’s iPhone to initiate (iOS 17+)
Cellular Data Option: Continue transfers over internet when devices leave Wi-Fi/Bluetooth range
Password Sharing: Can securely share app and website passwords
Cross-Device: Works between your own devices automatically

Reference: Managing Software, Apps, and Content - Share content between Apple devices using AirDrop

20
Q

What are basic AirDrop troubleshooting steps?

Study These Flashcards
A

Connectivity: Verify Wi-Fi and Bluetooth enabled on both devices
Settings: Check AirDrop receiving settings (not set to ‘Receiving Off’)
Proximity: Ensure devices within 30-foot range
Restart: Restart devices if AirDrop not working properly

Reference: Managing Software, Apps, and Content - Troubleshoot AirDrop settings and functions on Apple devices

21
Q

What are advanced AirDrop troubleshooting considerations?

Study These Flashcards
A

Contact Requirements: For ‘Contacts Only,’ ensure email/phone in contact card
Firewall (Mac): ‘Block all incoming connections’ doesn’t prevent AirDrop between Macs with same Apple Account
MDM Restrictions: Organizations may restrict AirDrop through MDM settings
Screen Time: Content & Privacy Restrictions can affect AirDrop access

Reference: Managing Software, Apps, and Content - Troubleshoot AirDrop settings and functions on Apple devices

22
Q

What are Mac storage optimization features?

Study These Flashcards
A

iCloud Integration: Store files, photos, videos, email attachments in iCloud when space needed
Automatic Management: Recent files and optimized versions always kept on Mac
On-Demand Access: Files available for download when needed
System Management: macOS clears caches, logs, temporary files when space needed

Reference: Managing Software, Apps, and Content - Manage storage space on Mac

23
Q

What storage recommendations does macOS provide?

Study These Flashcards
A

Store in iCloud: Desktop/Documents folders, Photos, Messages attachments
Optimize Storage: Remove watched Apple TV content, old email attachments
Empty Trash Automatically: Erase items after 30+ days
Reduce Clutter: Remove old downloads, large files, unused apps

Reference: Managing Software, Apps, and Content - Manage storage space on Mac

24
Q

What are Apple File System (APFS) features?

Study These Flashcards
A

Default: Used by macOS 10.13 or later
Features: Strong encryption, space sharing, snapshots, fast directory sizing
Optimization: Optimized for Flash/SSD storage, compatible with HDD
Container Sharing: Multiple volumes share container space automatically

Reference: Managing Software, Apps, and Content - Manage storage space on Mac

25
What are APFS format options?
APFS: Standard format without encryption or case sensitivity APFS (Encrypted): Uses APFS format with volume encryption APFS (Case-sensitive): Case-sensitive file and folder names APFS (Case-sensitive, Encrypted): Combined case sensitivity and encryption Reference: Managing Software, Apps, and Content - Manage storage space on Mac
26
What are Windows-compatible formats for Mac?
MS-DOS (FAT): For Windows volumes 32 GB or less ExFAT: For Windows volumes over 32 GB Cross-Platform: Both readable and writable on Windows and Mac Limitation: Some macOS features not supported on Windows formats Reference: Managing Software, Apps, and Content - Manage storage space on Mac
27
What should you do with Recovered Files folders?
Origin: Temporary files used by macOS apps that weren't properly deleted Cause: Apps that quit unexpectedly may not delete temporary files Management: Retrieve useful files, then empty the Trash Safety: Generally safe to delete unless specific files needed Reference: Managing Software, Apps, and Content - Manage storage space on Mac
28
How do you check storage usage on Mac?
Access: System Settings > General > Storage All Volumes: Click 'All Volumes' to see multiple disks/containers Category Breakdown: Visual representation of storage usage by category APFS Containers: Multiple volumes may share space in APFS containers Reference: Managing Software, Apps, and Content - Manage storage space on Mac
29
What automatic app update features are available?
Default Behavior: Apps downloaded from App Store update automatically by default Settings: Settings > App Store > App Updates Manual Check: App Store > profile icon > scroll down for pending updates Update All: Tap 'Update All' to install all available app updates simultaneously Reference: Managing Software, Apps, and Content - Troubleshoot unresponsive apps on Apple devices
30
What managed device considerations exist for app updates?
MDM Control: Organizations may control app update availability through MDM Managed Apple Account: Some automatic update features may not be available Enterprise Apps: Organization-distributed apps may have different update mechanisms Policy Compliance: Check with IT administrator for organization's app policies Reference: Managing Software, Apps, and Content - Troubleshoot unresponsive apps on Apple devices
31
What happens during automatic storage management?
Safe Deletion: Only removes files safe to delete (temporary databases, interrupted downloads) Safari Data: Clears website data and caches when space needed Update Staging: Removes staged macOS and app updates after installation Cache Management: Clears system caches and logs automatically Reference: Managing Software, Apps, and Content - Manage storage space on Mac
32
What content filtering considerations exist for AirDrop?
Screen Time Integration: Settings > Screen Time > Content & Privacy Restrictions App Restrictions: Can limit AirDrop access through Screen Time controls Communication Limits: Control who can contact via AirDrop and other sharing methods Age Restrictions: Content ratings affect sharing capabilities Reference: Managing Software, Apps, and Content - Troubleshoot AirDrop settings and functions on Apple devices
33
What file type management occurs with AirDrop?
Supported Formats: Photos, videos, documents, contacts, locations App Integration: Files open in appropriate apps based on file type Cross-Platform: Some file types may have limited compatibility across device types Size Limitations: Large files may require stable connection for successful transfer Reference: Managing Software, Apps, and Content - Share content between Apple devices using AirDrop
34
How does update recovery work when updates fail?
Delete and Retry: Remove failed update download and restart process Computer Method: Use Mac with macOS Mojave+ or Windows PC if wireless methods fail Recovery Mode: Use if computer doesn't recognize device or screen stuck on Apple logo Network Switching: Try different networks if current connection problematic Reference: Managing Software, Apps, and Content - Troubleshoot issues while updating iOS, iPadOS, or macOS
35
What compatibility considerations exist for Mac updates?
Model Limitations: If Mac isn't compatible, Software Update says 'Mac is up to date' Hardware Requirements: Each macOS version has specific Mac model requirements Built-in Apps: Updates include later versions of Safari, Mail, Apple Music Architecture: Intel vs Apple Silicon compatibility differences Reference: Managing Software, Apps, and Content - Update iOS, iPadOS, or macOS
36
What happens during Mac installation process?
Administrator Password: Required before installation begins Installation Behavior: Allow completion without sleeping Mac or closing lid Restart Process: Mac might restart and show progress bar multiple times Duration: Can take 30 minutes to several hours depending on update size Reference: Managing Software, Apps, and Content - Update iOS, iPadOS, or macOS
37
What MDM considerations exist for software updates?
Time-based Deferrals: Organizations can delay updates 1-90 days Enforcement: Can override deferrals and set mandatory update deadlines Automatic Control: MDM can manage automatic download and installation settings Rapid Security Responses: May not follow normal deferral rules Reference: Managing Software, Apps, and Content - Manage automatic software updates on Apple devices
38
What are the steps for systematic Mac app troubleshooting?
1. Reopen app if it quit unexpectedly 2. Restart Mac to clear system conflicts 3. Check app compatibility with current macOS version 4. Try different file to isolate file-specific issues 5. Update app and macOS to latest versions 6. Disconnect peripherals, remove third-party add-ons 7. Check hardware compatibility Reference: Managing Software, Apps, and Content - Troubleshoot unresponsive apps on Apple devices
39
What privacy and security features exist for AirDrop?
Encryption: All transfers encrypted during transmission Authentication: Each transfer requires recipient acceptance (except same Apple Account) Range Limitation: 30-foot range provides additional security Contact Verification: 'Contacts Only' requires proper contact information Reference: Managing Software, Apps, and Content - Share content between Apple devices using AirDrop
40
What storage location options exist for AirDrop files?
iPhone/iPad: Photos app, Files app, or app-specific locations Mac: Downloads folder, app-specific locations, or user-chosen location iCloud Integration: Files may sync across devices if signed in to same Apple Account Automatic Organization: Files saved to appropriate app based on content type Reference: Managing Software, Apps, and Content - Share content between Apple devices using AirDrop
41
What are the cellular data implications for AirDrop?
Continuation Feature: Transfers continue over internet when devices leave Wi-Fi/Bluetooth range Settings: Settings > General > AirDrop > Use Cellular Data Impact: May affect cellular data usage for large file transfers Network Independence: Devices don't need to be on same Wi-Fi network Reference: Managing Software, Apps, and Content - Troubleshoot AirDrop settings and functions on Apple devices
42
What enterprise network considerations exist for AirDrop?
Corporate Networks: Some enterprise networks may block AirDrop functionality Policy Management: Configuration profiles may disable AirDrop functionality Firewall Settings: Enterprise firewalls may interfere with peer-to-peer connections Alternative Solutions: Organizations may provide alternative file sharing methods Reference: Managing Software, Apps, and Content - Troubleshoot AirDrop settings and functions on Apple devices
43
What are the legacy file system considerations?
Mac OS Extended: For Mac computers using macOS 10.12 or earlier Journaled Protection: Protects hierarchical file system integrity Encryption Options: Available with password protection Case Sensitivity: Optional case-sensitive folder names for compatibility Reference: Managing Software, Apps, and Content - Manage storage space on Mac
44
What happens with NTFS drives on Mac?
Read-Only Access: Mac can read NTFS drives but cannot write to them by default Windows Compatibility: NTFS is native Windows file system Third-Party Solutions: Additional software needed for full read/write access Alternative Formats: Use exFAT for cross-platform read/write compatibility Reference: Managing Software, Apps, and Content - Manage storage space on Mac
45
What automatic cleanup features help with storage?
Empty Trash Automatically: 30-day rule for automatic deletion Download Cleanup: Remove old downloads and staged files Cache Management: Clear system and app caches when space needed Optimize Photos: Store optimized versions locally, full resolution in iCloud Reference: Managing Software, Apps, and Content - Manage storage space on Mac
46
What update verification and security features exist?
Secure Update Process: Verifies integrity and personalizes for specific device Downgrade Protection: Helps prevent downgrade attacks Data Protection: User's data volume never mounted during update/upgrade Architecture Dependency: Not all security issues addressed in previous OS versions Reference: Managing Software, Apps, and Content - Manage automatic software updates on Apple devices
47
What are the implications of iOS storage management during updates?
Automatic Space Freeing: iOS will try to free space by removing app data that can be re-downloaded Manual Management: Users can manually remove content if automatic cleanup insufficient Temporary Storage: Updates require temporary space for download and preparation Recovery Options: Removed data can typically be re-downloaded after update completes Reference: Managing Software, Apps, and Content - Troubleshoot issues while updating iOS, iPadOS, or macOS

Apple Device Support (16 decks)

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