Mandatory Competencies Flashcards
(41 cards)
What is the CBRE complaints handling procedure?
Acknowledge within 7 days, investigate and respond within 21 days. If not resolved, can go to CEDR
Provide an example of a time you have provided good client care?
Met with client at beginning of instruction to understand objectives. They wanted to have the property let within 3 months. I provided them with full market update, including take up to manage their expectations.
Example of a time when communication has been important?
Renouncing & re-letting a suite on a business park. So many parties involved and each had
What do you consider when undertaking a desktop risk assessment?
identification of hazards
What is the difference between a cash flow, profit & loss accounts and balance sheet?
Profit & loss account = Shows income & expenditure, prepared annually
Balance sheet = Shows assets and liabilities, prepared annually
Cash flow = Shows cash coming in and out of account, in real time.
Provide an example of a time you have turned down an instruction due to a conflict?
Acting for landlord on a building. A tenant was looking to release their space and asked me to market it. It was a clear COI so i suggested the search the RICS ‘find a surveyor’ website.
Provide and example of a time you have advised a client on inclusivity?
Tell me more about BREEAM?
Voluntary, not mandatory. Rates buildings based on environmental friendliness. Ratings are Pass to Outstanding. Assesses items such as energy use, waste management, well being, transport links.
What does BREEAM stand for?
Building Research Establishment Environmental Assessment Method
What does EPC stand for and how long do they last for?
Energy Performance Certificate, 10 years
What is a Section 63 Action Plan and when is it required?
Required on properties over 1000m2 and built before 2002.
It is an action plan showing how to improve the energy efficiency of the building. You have 3.5 years to carry out works, or you must have a DEC annually.
What is CBRE’s Corporate Social Reponsibility Policy?
We use our influence to create significant benefits for our communities and the planet.
When is an EPC required?
Compulsory when you are selling, letting, redeveloping or refurbishing a property. Applies to commercial buildings above 50m2. Exemptions are buildings less than 50m2, temporary buildings (e.g portakabins) and buildings sold to be demolished.
Who is responsible for EPCs?
Marketing agent is responsible for having it in place for marketing. Information must be included on marketing materials.
Fines for not having an EPC?
Up to 12.5% of RV (minimum £500 and maximum £5,000).
What is included on an EPC?
Address, EPC ref number, date of inspection, name of inspector, floor area,the rating and benchmarking information.
What is a green lease?
They are agreements between the landlord and tenant as to how the building is improved or managed. It encourages the reduction in the building’s carbon footprint. There is not a standard green lease.
What is the difference between management and statutory accounts?
Management accounts are internal and normally done throughout the year, statutory accounts are done by chartered accountants, normally on an annual basis.
How does CBRE front the agenda of diversity?
Woman’s network, family network etc plus they have a lot of family friendly policies. Apprenticeships etc.
Why would CBRE need a women’s network?
Less women in the industry. Safe space to speak and get info and give support to women, also to encourage more women into the profession.
Can you provide two examples of an inclusive environment in action?
ramp / stair lift
enough space within wc’s for wheelchair users
What would you expect to see in audited accounts?
Chairman’s statement
Auditors report
P & L account
Balance sheet
Statutory info
how might you use accounts to assess a covenant?
profits test (net profit is 3x the annual rent payable)
How are experian checks carried out?
Assess a company’s risk of failure to make payments
Give odds of failure (e.g 80:1)
Give a credit score out of 100
