Marketing Flashcards

(53 cards)

1
Q
A
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2
Q

What is a marketing goal?

A

A specific objective a business wants to achieve through its marketing effort.

These goals help guide marketing strategies and measure success.

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3
Q

Why are marketing goals important?

A
  • Provide direction
  • Measure success
  • Ensure resources are used effectively

Helps in budgeting and allocating funds to the right campaigns.

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4
Q

What does the SMART criteria stand for?

A
  • Specific
  • Measurable
  • Achievable
  • Relevant
  • Time-bound

Each element helps define effective marketing goals.

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5
Q

Define Specific in the SMART criteria.

A

Clearly defines what you want to achieve.

Example: ‘Increase Instagram engagement by 30%.’

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6
Q

Define Measurable in the SMART criteria.

A

Can be tracked with data or numbers.

Example: ‘Gain 500 new customers in 3 months.’

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7
Q

Define Achievable in the SMART criteria.

A

Realistic based on business resources.

Example: ‘Expand delivery services to 2 new locations.’

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8
Q

Define Relevant in the SMART criteria.

A

Must align with overall business objectives.

Example: ‘Improve customer satisfaction by responding to inquiries within 24 hours.’

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9
Q

Define Time-bound in the SMART criteria.

A

Has a deadline for achieving the goal.

Example: ‘Increase website traffic by 20% within 6 months.’

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10
Q

What is a marketing strategy?

A

A plan of action designed to promote and sell a product or service.

Example: Apple’s marketing strategy focuses on premium branding.

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11
Q

Why is a marketing strategy important?

A
  • Gives a clear plan
  • Maximizes profit
  • Differentiates from competitors

Helps businesses stand out in a crowded market.

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12
Q

What are the four types of marketing strategies?

A
  • Cost Leadership
  • Differentiation
  • Niche Marketing
  • Growth Strategy

Each strategy has its unique approach to market positioning.

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13
Q

What is the marketing mix?

A

The four key elements businesses use to market their products effectively.

The four P’s are Product, Price, Place, and Promotion.

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14
Q

What does ‘Product’ refer to in the marketing mix?

A

The goods or services that a business offers to customers.

Key considerations include features, qualities, design, branding, and packaging.

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15
Q

What is Premium Pricing?

A

High price for high-quality, luxury, or exclusive products.

Examples include Rolex and Gucci.

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16
Q

What is Penetration Pricing?

A

Low introductory price to attract new customers.

Example: New streaming services offering discounts.

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17
Q

What is Place in the marketing mix?

A

How and where a product is sold or distributed to customers.

Types of distribution include direct and indirect.

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18
Q

What is Promotion in the marketing mix?

A

How a business communicates their products to customers.

Includes advertising, social media marketing, and sales promotions.

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19
Q

What is market segmentation?

A

The process of dividing a broad customer base into smaller groups based on shared characteristics.

Helps businesses better target customers.

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20
Q

What are the four types of market segmentation?

A
  • Demographic
  • Geographic
  • Psychographic
  • Behavioral

Each type targets different customer characteristics.

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21
Q

Why is market segmentation important?

A
  • Improved Marketing Efficiency
  • Better Customer Experience
  • Competitive Advantage
  • Increased Profitability

Leads to higher conversion rates.

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22
Q

What is primary research?

A

First-hand data collected by the business.

Examples include surveys and focus groups.

23
Q

What is secondary research?

A

Using existing data from other sources.

Examples include industry reports and academic studies.

24
Q

What are the benefits of conducting market research?

A
  • Understand customer needs
  • Measure market trends
  • Reduce risk

Helps businesses make informed decisions.

25
What can happen if businesses launch products without research?
* Misjudge Customer Needs * Set the Wrong Price * Waste Money on Marketing * Underestimate Competition * Face Legal Issues ## Footnote Launching without research can lead to major failures.
26
What can happen if businesses launch products without research?
Major failures due to: * Misjudging customer needs * Setting the wrong price * Wasting money on marketing * Underestimating competition * Facing legal or ethical issues ## Footnote Research helps reduce risks and improve chances of success.
27
What is primary research?
More specific but expensive ## Footnote Involves collecting original data directly from sources.
28
What is secondary research?
Faster but less personal ## Footnote Involves analyzing existing data collected by others.
29
What are the four stages of product strategy?
1. Introduction 2. Growth 3. Maturity 4. Decline
30
What is dynamic pricing?
Prices change with demand
31
What is loss leader pricing?
Selling at a loss to attract buyers
32
What is bundle pricing?
Buy 1, get 1 free!
33
How can businesses extend a product's life?
By: * Innovation * Rebranding * Diversification ## Footnote Example: Tesla uses over-the-air updates.
34
What is value-based pricing?
Pricing based on what customers believe it's worth
35
What is psychological pricing?
Setting prices at $9.99 instead of $10 to appear more affordable
36
What is competitive pricing?
Monitoring competitors and adjusting prices to stay attractive
37
What is omnichannel integration?
Combining online stores, physical retail, and mobile shopping for a seamless experience
38
What is logistics and efficiency in distribution?
Ensuring products move quickly from production to customers
39
What is global reach and localization in distribution?
Adapting distribution strategies to suit different regions and cultures
40
What are next-gen promotion techniques?
Includes: * Digital & social media marketing * Storytelling * Unified communication
41
What are the three extended marketing P's?
1. People 2. Processes 3. Physical evidence
42
What are KPIs (Key Performance Indicators)?
Measures of success, including: * Conversion rates * ROI * Customer satisfaction
43
What is promotion in marketing?
How businesses communicate with customers to increase awareness & sales
44
What are the five promotional methods?
1. Advertising 2. Publicity 3. Sales Promotion 4. Personal Selling 5. Viral Marketing
45
Who are the 'People' in marketing?
Sales reps, customer service teams, brand ambassadors
46
What is the role of training in customer service?
Better service leads to increased brand loyalty
47
What is the definition of process in marketing?
The procedures used to deliver a product/service efficiently
48
Why does a business's physical appearance matter?
Store layout, signage, website design
49
What are the stages of the product life cycle?
1. Introduction 2. Growth 3. Maturity 4. Decline
50
What happens during the introduction stage of the product life cycle?
The product is launched with high market costs and low sales
51
What occurs in the growth stage of the product life cycle?
Sales start increasing as demand grows
52
What characterizes the maturity stage of the product life cycle?
Sales peak and stabilize; market saturation occurs
53
What happens in the decline stage of the product life cycle?
Sales decline due to changing trends or new competitors