Marketing Flashcards

(55 cards)

1
Q

What is the purpose of Marketing?

A
Help achieve the org’s objectives
Raise awareness of products
Increase the number of customers in a market
Inform customers about products
Anticipate what customers want
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2
Q

What is the difference between differentiated and undifferentiated marketing?

A

Diff : organisations market towards a particular target market

Undiff: more than one target market

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3
Q

Advantages of differentiated marketing

A

Products are SPECIFICALLY TAILORED to customer requirements

Prices can be set to reflect the market segment

Promotions can be tailored towards the market segment

The most appropriate place to sell the product can be chosen

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4
Q

What are the differences between Market and Product led?

A

M: business responds to customer needs and wants WHEREAS P: business develop products based on what its good at
M: customer need and wants identified through MR WHEREAS P: little/no PR done as need and wants of customers not important
M: products based on customer wants WHEREAS P: products produced bcos the organisation thinks they are good at providing
M: the market may have significant comp WHEREAS P: the market may have little comp

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5
Q

What questions may businesses consider when consumers buy?

A
Why do they buy what they do?
What motivates them?
What influences buying decisions?
What customers buy the products
Where do they choose to buy? Why?
What do they look for when buying?
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6
Q

What are the 4 different types of purchasing?

A

IMPULSE: without thinking. Been influenced?

ROUTINE: buying something out of habit, eg bread

LIMITED-DECISION MAKING: requires a little thought before a decision is made, eg piece of clothing

EXTENSIVE-DECISION MAKING: requires a high degree of thought and isn’t made often, eg new car or even house

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7
Q

What are the 7P’s of the extended marketing mix?

A
Product
Price
Place
Promotion
People
Process
Physical Evidence
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8
Q

Describe the 3 extra P’s of the marketing mix

A

PROCESS: the different processes and systems used to deliver the service being provided

PEOPLE: those involved in providing the service to customers

PHYSICAL EVIDENCE: the location of where the service is being offered and what it looks like

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9
Q

What can market research help find out?

A

TYPE of customers and their buying habits

What CHANGES might need to be made to existing products

What customers would like to see in the FUTURE

How customers have REACTED to different products, prices and promotions

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10
Q

What are the different types of Market Research?

A

FIELD (primary): New information

DESK (secondary): Already existing

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11
Q

Advantages and Disadvantages of Primary information

A

Adv:
Source is known • more reliable than secondary info
Info gathered for a specific purpose • relevant
Unbiased

Disadv:
Time consuming to collect, may delay decision making
Expensive • reducing profitability

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12
Q

Advantages and Disadvantages of Secondary information

A

Adv:
Easier to obtain than primary
Usually cheaper than primary

Disadv:
Collected for another purpose so maybe not as useful
Information may be biased

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13
Q

Advantages and Disadvantages of Internal information

A

Adv:
Unique to the organisation and • more relevant
Source is known and • more reliable

Disadv:
Info may not be up to date or complete • wrong decision could be made
Computer systems may be required to store info -> TMT expensive

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14
Q

Advantages and Disadvantages of External information

A

Adv:
Easy to obtain, saving organisation time
More information can be accessed through internet

Disadv:
Source might not be known and could be unreliable
Information may not be up to date • not relevant

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15
Q

What are the different methods of field and desk research?

A
Field:
>survey/questionnaire
>interview
>observations
>sampling
>hall tests
>focus groups
Desk:
>websites
>newspaper articles & magazines
>government reports
>textbooks
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16
Q

Describe a questionnaire/survey

A

Asking people’s opinions and views (done over phone, post, online or in the street)

Adv:
Tailor made Q’s 
Cheap to conduct if online 
If online/post • reaches large audience
As you’ve prepared it • unbiased/reliable

Disadv:
Expensive if using post, phone, IRL
Time consuming to get answers
Takes time + skill to be prepared

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17
Q

Describe an Observation

A

Watching something and recording what happens

Adv:
Can’t be lied to as don’t know they’re being observed • acting natural
Quantitative info gathered • easier to analyse

Disadv:
Observers need to be aware and trained
Need to be subtle
Cannot speak/clarify info or observations

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18
Q

Describe a hall test

A

A product being tested by customers to obtain opinions

Adv:
Allows first hand info to be obtained
Can clarify opinions
Relatively inexpensive to carry out

Disadv:
People maybe not honest about what they think about the product as they’ve got it for free

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19
Q

Describe a focus group

A

A discussion between a selected number of people and a researcher

Adv:
Allows the org to gain an understanding of people’s feelings
Understand more detail about their buying habits

Disadv:
Qualitative info TMT can be hard to analyse

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20
Q

Describe sampling

A

Random: randomly selecting people from a list, eg telephone directory
+ easy to set up and limits interviewer bias as the haven’t selected particular people to participate
- expensive to administer and assumes everyone is the same

Quota: selecting people to question based on certain characteristics, ie age, gender, etc.
+ less expensive to carry out than random sampling
- can maybe be biased

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21
Q

What are the two types of data?

A

Quantitative: factual and be counted

Qualitative: based on opinions

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22
Q

Describe the 6 stages of the product life cycle & what is the profitability at each stage?

A

Development: R&D…market research. NO SALES, HIGH COSTS & NO PROFIT
Intro: Product launch, heavily advertised to increase sales. LOW SALES, HIGH COSTS, LITTLE/NO PROFIT
Growth: Products gained more awarenes & sales grow rapidly. SALES GROW RAPIDLY, PROFITS BEGIN TO INCREASE
Maturity: Sales peak & product is well known. Need extension strategies. HIGH PROFITS
Saturation: End of maturity…everyone has product & no longer demanding. HIGH PROFITS BEFORE THEY DECREASE
Decline: Sales decline as newer & better products are introduced. PROFITS FALL AND A LOSS MIGHT EVENTUALLY OCCUR

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23
Q

What is a Boston Matrix?

A

Used to plot the range of products an org has
Sets products into *, ?, dogs and cash cows

?: High market growth & low market share
*: High market growth & high market share
Dogs: Low market growth & Low market share
Cash Cows: Low market growth & High market share

24
Q

Advantages of a varied product portfolio

A

+ Spreads risk by ensuring profit from a variety of sources (if 1 does bad others ‘prop up’ finance)
+ Appeals to a wider range of customers (market segs) • more sales • more profit
+ Increased rep • brand awareness and loyalty
+ easier to introduce new products
+ cope with seasonal demand

25
Disadvantages of a varied product portfolio
- if 1 product gains a bad rep, may impact all - difficult to monitor and manage - very expensive (duplicated efforts in R&D & marketing) - R&D of many different products - cost of purchasing and machinery maintenance for different products might be high - staff training on different products • time-consuming and expensive
26
What extension strategies can be used by an organisation?
Name of the product Appearance of packaging to give a new image Size, variety and shape, making it different from original Price (up or down) to reach a different market segment Methods of Promotion and/or advertising Place the product is sold, ie online?
27
What are the different pricing strategies that can be used?
``` Low price High price Promotional pricing Cost-plus pricing Psychological pricing Market skimming Destroyer pricing Loss leaders Penetration pricing Pricing discrimination ```
28
What is a low price and why is it used?
Price charged lower than competitors Customers will buy as it’s cheaper than alternatives
29
What is a high price and why is it used?
Price charged is higher than competitors Customers will think its higher quality
30
What is promotional pricing and wily is it used?
Lower than normal for a short period Customers think it’s a good deal, ie BOGOF
31
What is cost plus pricing and why is it used?
Cost of making the product plus a % added Ensures costs are always covered and a profit is made
32
What is psychological pricing and why is it used?
Price charged to make customers think it’s cheaper than it is, ie £9.99 Tricks people into thinking product is cheaper
33
What is market skimming and why is it used?
High price charged for new and unique product. Maybe decreased once competitors arrive High price as there is little/no competition
34
What is destroyer pricing and why is it used?
Price deliberately very low Forced competitors out of the market, then charge higher after
35
What is a loss leader and why is it used?
Price charged is lower than cost of making the product Attracts customers who then buy other products • overall profit
36
What is penetration pricing and why is it used?
Product is introduced at a low price and increased once product is more known Encourages to buy and then slowly rise
37
What is pricing discrimination and why is it used?
Changing price depending on market Favours market segments
38
Why does a business have to constantly review its prices?
See how hey can stay ahead of competition Market place is constantly changing
39
What factors are considered when choosing a channel of distribution?
The actual product (is it perishable?) The desired image/exclusivity The availability of finance Reputation of wholesalers/retailers Legal restrictions
40
What are the different channels of distribution?
Selling DIRECTLY to consumers Producer ———————> consumer Selling through RETAILERS Producer ———-> retailer —> consumer Selling through WHOLESALERS Producer -> wholesaler -> retailer -> consumers
41
What are the advantages and Disadvantages of using a wholesaler?
Advs: + bulk buying means distribution and storage costs down + wholesalers may promote • low advertising costs for producers + risk of not selling now put on wholesaler Disadv: - manufacturer loses control over what will happen to product - less profit for each individual product - customer loyalty is harder to maintain
42
What are the different types of retailers?
Supermarkets Discount retailers E-trailers Convenience retailer
43
Describe a supermarket
Often very large orgs that but large quantities Mainly supply food and drink but increasingly started to supply other products, ie homeware Have put many smaller businesses out of business in some times
44
Describe a discount retailer
Provide products at a cheap price Have become very popular in UK due to the economic climate Growth of those resulted in other retailers having to discount their own products
45
Describe an E-tailer
Shopping online, ie Amazon Low overhead costs Requires large warehouses
46
Describe a convenience retailer
Normally a small shop with limited amount of products Often found in busy residential areas - more expensive than large retailers Don’t have the same buying powers
47
What are the different types of direct selling?
Internet selling Personal selling Direct mail Mail order and TV shopping
48
What is internet selling and what are the advantages and Disadvantages?
Selling through websites and social media Adv: World wide customers But only 24/7 Product info/stock updated easily Disadv: Customers can’t see/handle products Customers may not want to share card details Time delay between ordering and receiving
49
What is personal selling and what are the advantages and Disadvantages?
Trained staff member sells directly to customers Adv: Allows sales member to demonstrate how product works and to answer any q’s Disadv: Customers may feel pressured into buying the product
50
What is direct mail and what are the advantages and Disadvantages?
Posting letters/leaflets directly to homes of potential customers Adv: Specific market segments can be targeted TMT large geo area covered Disadv: Customers might not like May not even look (junk mail)
51
What are the advantages and Disadvantages of mail order and tv shopping?
Adv: Convenient to customers as they can look in their own times Disadv: Expensive to produce catalogues
52
What are the advantages and Disadvantages of celebrity endorsement?
``` Adv: If people like celeb: role model & want to buy product to be like them Reach ready made fanbase Competitive edge Successful celeb = increased sales Promotes good name for org ``` Disadv: Expensive! Celebs negative actions could lead to bad rep Celeb must match with product and image
53
What are the different types of public relations?
Press release: written statement that communicated activities within the organisation Sponsorships: organisation sponsor events with lots of public attention Charity donations: organisations might donate sums of money to help and also seem socially responsible
54
What is into the pipeline promotion | - give examples
Manufacturers encourage retailers to stock their products ``` POS materials (Peters, displays) Staff training ```
55
What is out of the pipeline promotion | - give examples
Retailers encourage customers to buy from them Dress samples Loyalty schemes Vouchers Special offers