Brainscape's Knowledge GenomeTM


Top Flashcards (Certified)
All Flashcards

MB-300-Questions > MB-230-Questions > Flashcards

MB-230-Questions Flashcards

(48 cards)

Start Studying
1
Q

When categorizing cases via queues, cases should be categorized as Products.

A

A. No adjustment required.

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
2
Q

Which of the following statements is TRUE when designing a business process flow?

A

C. You can select an entity relationship when defining a process flow.

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
3
Q

Does the action achieve your objective?

A

A. Yes, it does

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
4
Q

Does the action achieve your objective?

A

B. No, it does not

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
5
Q

Does the action achieve your objective?

A

B. No, it does not

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
6
Q

Which two of the following options should you configure?

A

A. Service management.D. All customer service calendars.
D. All customer service calendars.

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
7
Q

Does the action achieve your objective?

A

B. No, it does not

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
8
Q

Does the action achieve your objective?

A

B. No, it does not

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
9
Q

Does the action achieve your objective?

A

A. Yes, it does

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
10
Q

A customer service manager requires the Append access level to add new entitlement templates for customer service representatives.

A

B. Organization

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
11
Q

Which of the following actions should you take?

A

A. You should configure a pre-conversation survey.

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
12
Q

Which of the following actions should you take?

A

B. You should configure a data masking rule.

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
13
Q

Which of the following is required for this configuration? (Choose two.)

A

B. An Account ID
C. An Auth Token

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
14
Q

Which of the following actions should you take?

A

D. You should configure the use of a visual filter.

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
15
Q

To alter working intervals, you should configure fulfillment preferences.

A

B. No adjustment required.

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
16
Q

The status reason for a Cancelled case status will read Researching.

A

A. No adjustment required.

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
17
Q

Does the action achieve your objective?

A

A. Yes, it does

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
18
Q

Does the action achieve your objective?

A

B. No, it does not

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
19
Q

Does the action achieve your objective?

A

B. No, it does not

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
20
Q

Which of the following actions should you take?

Study These Flashcards
A

A. You should configure the rule to generate a case if a valid entitlement exists.
D. You should set the source type to email.

21
Q

Which of the following is the field that should be modified during the process?

22
Q

Which of the following actions should you take?

Study These Flashcards
A

B. You should reactivate the closed case.

23
Q

Which of the following is TRUE with regard to the state of the case and the status after these duplicate cases have been merged?

Study These Flashcards
A

B. You should reactivate the closed case.

24
Q

Which of the following actions should be taken for articles that are approved?

Study These Flashcards
A

B. The approved article must be published.

25
Does the action achieve your objective?
A. Yes, it does
26
Does the action achieve your objective?
B. No, it does not
27
Does the action achieve your objective?
B. No, it does not
28
Does the action achieve your objective?
A. Yes, it does
29
Does the action achieve your objective?
A. Yes, it does
30
Which of the following is the type of SLA you should create?
B. KPI
31
Does the action achieve your objective?
A. Yes, it does
32
Does the action achieve your objective?
B. No, it does not
33
Does the action achieve your objective?
B. No, it does not
34
What should you do?
C. The client’s entitlement
35
Routing rules must be used to automate the process of adding cases to a queue.
A. No adjustment required.
36
Which of the following is TRUE with regard to the entitlement channel?
A. It should be set to Email only.
37
Which of the following actions should you take?
C. You should configure entitlement channels.
38
Does the action achieve your objective?
A. Yes, it does
39
Does the action achieve your objective?
B. No, it does not
40
To make sure that a survey displays follow-up questions based on answers from the preceding question, the Response routing feature should be used in the survey.
A. No adjustment required.
41
Which two of the following are file formats that the summary can be sent in?
A. .xlsx C. .pdf
42
Does the action achieve your objective?
A. Yes, it does
43
Does the action achieve your objective?
A. Yes, it does
44
Does the action achieve your objective?
B. No, it does not
45
Which of the following actions should you take?
A. You should make use of the VoC – Process Survey Response workflow.
46
Does the action achieve your objective?
A. Yes, it does
47
Does the action achieve your objective?
A. Yes, it does
48
Does the action achieve your objective?
A. Yes, it does

MB-300-Questions (5 decks)

Brainscape helps you reach your goals faster, through stronger study habits.
© 2025 Bold Learning Solutions. Terms and Conditions