mb-240

Question 1

You are a Dynamics 365 for Field Service system administrator.
You are configuring a new instance of Dynamics 365 for Field Service. The organization needs to accurately capture the cost of work order bookings.
Solution: You implement the following configuration changes:
1) Create Resource Pay Types for regular, holiday, overtime, travel, and breaks.
2) Assign an Hourly Markup percentage to each Resource Pay Type.
3) Assign Resource Pay Types to the applicable Pay Type.
4) Create the Holiday Schedule.

Does this meet the goal?

A. Yes

B. No

Answer 1

B. No

Question 2

You are a Dynamics 365 for Field Service system administrator.
You are configuring a new instance of Dynamics 365 for Field Service. The organization needs to accurately capture the cost of work order bookings.
Solution: You implement the following configuration changes:
1) Create Resource Pay Types for regular, holiday, overtime, travel, and breaks.
2) Assign an Hourly Markup percentage to each Resource Pay Type.
3) Assign Resource Pay Types to the applicable Pay Type.
4) Create Business Closures.
5) Create Bookable Resources with Hourly Rates.

Does this meet the goal?

A. Yes

B. No

Answer 2

B. No

Question 3

You are a Dynamics 365 for Field Service system administrator.
You are configuring a new instance of Dynamics 365 for Field Service. The organization needs to accurately capture the cost of work order bookings.
Solution: You implement the following configuration changes:
1) Create Resource Pay Types for regular, holiday, overtime, travel, and breaks.
2) Assign an Hourly Markup percentage to each Resource Pay Type.
3) Assign Resource Pay Types to the applicable Pay Type.
4) Create Business Closures.
5) Create Bookable Resources with Hourly Rates and Work Hours.

Does this meet the goal?

A. Yes

B. No

Answer 3

A.

Question 4

You are a Dynamics 365 for Field Service system administrator.
You are configuring a new instance of Dynamics 365 for Field Service. The organization needs to automatically generate work orders based on agreements, and send invoices on a recurring basis by customer.
Solution: You implement the following configuration changes.
1) Create Agreement
2) Define Agreement Products
3) Set Booking Recurrence
4) Create Invoice Setup
5) Define Invoice Recurrence

Does this meet the goal?

A. Yes

B. No

Answer 4

B. No

Question 5

You are a Dynamics 365 for Field Service system administrator.
You are configuring a new instance of Dynamics 365 for Field Service. The organization needs to automatically generate work orders based on agreements, and send invoices on a recurring basis by customer.
Solution: You implement the following configuration changes.
1) Create Agreement
2) Define Booking Setup
3) Create Invoice Setup
4) Set Auto Generate Invoice = Yes
5) Populate Generate Agreement Invoices X Days in Advance

Does this meet the goal?

A. Yes

B. No

Answer 5

B. No

Question 6

You are a Dynamics 365 for Field Service system administrator.
You are configuring a new instance of Dynamics 365 for Field Service. The organization needs to automatically generate work orders based on agreements, and send invoices on a recurring basis by customer.
Solution: You implement the following configuration changes.
1) Create Agreement
2) Define Booking Setup
3) Set Booking Recurrence
4) Create Invoice Setup
5) Define Invoice Recurrence

Does this meet the goal?

A. Yes

B. No

Answer 6

A. Yes

Question 7

You are a Dynamics 365 for Field Service Administrator. Your organization wants to use Connected Field Service for existing Customer Assets.
You install Connected Field Service and set up Azure IoT Central, but it seems no alerts are being received in Dynamics 365 for the devices.
You need to find the issue and resolve it.
Which action should you choose?

A. Configure the Create CFS alerts from IoT Central Workflow within Dynamics 365.

B. Create the IoT Connected Device connection role to link devices to customer assets.

C. Register the device in Dynamics 365 Connected Field Service.

D. Configure the Create CFS alerts from IoT Central within Microsoft Flow.

Answer 7

D.

Or if available, Power Automate.

Question 8

You are a Dynamics 365 for Field Service Administrator.
You install and configure Connected Field Service with Azure IoT Central. Several of your connected devices sent alerts back to Dynamics 365 and work orders were created. However, the work orders were not sent back to Azure IoT Central.
You need to resolve the issue.

Which Action should you take to resolve the issue?

A. Configure the Microsoft Flow When a work order is created in Connected Field Service, update IoT Central.

B. Create an IoT Command in Dynamics 365 to trigger an update in IoT Central.

C. Configure the Dynamics 365 workflow When a work order is created in Connected Field Service, update IoT Central.

D. Create an IoT action in Dynamics 365 to trigger an update in IoT Central.

Answer 8

A.

Question 9

You are a Dynamics 365 for Field Service consultant.
One of your Dynamics 365 customers wants to decrease the number of repair appointments by sending fewer technicians onsite.
You need to provide a recommendation of which solution your customer should use to achieve their request.

What should you recommend?

A. Azure IoT Hub

B. Connected Field Service

C. Dynamics 365 for Field Service

D. Crew Scheduling

Answer 9

B.

Question 10

You are a field service administrator for your company.
You review the Field Service administrator guide to understand how the status fields can support your company’s business processes.
Which unique entity system status value matches with its Entity Type? To answer, drag the appropriate unique entity system status values to the appropriate
Entity Type. Each unique entity system status value may be used once, more than once, or not at all. You may need to drag the split bar between panes or scroll to view the content.
NOTE: Each correct selection is worth one point.
Select and Place:

Answer 10

Question 11

Contoso, Ltd has just acquired a new company in order to increase the services it offers to its customers. Contoso, Ltd. wants to ensure that it is able to track all of the stages in its service management workflow, including the services offered by the new service company.
You need to configure Dynamics 365 CE for Field Services to ensure that all of the necessary status values are configured correctly to track your company’s unique business process.
Which action must you perform?

A. Edit the existing system status field values.

B. Create the necessary sub-status values.

C. Create the necessary system status values.

D. Create the necessary service task values.

Answer 11

B.

Question 12

As a new start-up field services company, you are looking to streamline your customer service process to provide the best customer service experience.
Your company has decided to implement Dynamics Field Services as the foundation for its customer service management processes.
You need to ensure that the cases that the customer service team creates can be quickly and efficiently converted to work orders (that will minimize the need to add additional information to the work orders) using the out-of-the-box capabilities.
Which key item do you need to configure before the customer service agents will be able to convert a case to a work order?

A. Resources

B. Work Order Types

C. Booking Rules

D. Incident Type

Answer 12

D.

Question 13

You are a Dynamics 365 for Field Service administrator. Your company only uses contractors as Bookable Resources. The contractors are not licensed Dynamics
365 users.
The scheduling team books work orders to resources based on location. The team provides you with scenarios because many resources are not showing up in the scheduling assistant.
You need to update bookable resource records based on the provided scenarios.
Which address type should you use with each scenario? To answer, drag the appropriate address type to the appropriate scenario. Each address type may be used one, more than once, or not at all. You may need to drag the split bar between panes or scroll to view the content.
NOTE: Each correct selection is worth one point.
Select and Place:

Answer 13

1. Resource Addresses
2. Location Agnostic
3. Organizational Unit Address

Question 14

Your company is expanding nationally.
You need to configure tax codes for a new territory, so the company can start to operate in the new territory.
You realize that you can identify which field service record types the tax code will be applied to.
Which three Field Service record types are taxable within the new tax code? Each correct answer presents a complete solution.

A. Agreements

B. Services

C. Purchase Orders

D. Products

E. Work Orders

Answer 14

A.

B.

D.

Question 15

You are entering products and services into Dynamics 365 CE Field Services.
You need to ensure that your field technicians can use the products when completing work orders.
Which two field service product types should you configure to allow your technicians to add work order products? Each correct answer presents a complete solution.

A. Product

B. Non Inventory

C. Inventory

D. Service

Answer 15

B.

C.

Question 16

The field service team manager needs you to give a new technician user access to the system. The technician will use the mobile application to fill out work orders when they are onsite doing filed work to repair factory motors at customer sites. When the dispatcher takes vacation, the new technician user will manage dispatcher functions.
Which two field service security roles will the new technician user need? Each correct answer presents part of the solution.

A. Field Service-Dispatcher

B. Field Service-App Access and Field Service -Resource

C. Field Service-Mobile User

D. Field Service-User

Answer 16

A.

B.

Question 17

To improve communications with customers, your company has decided to implement Twilio, a third-party communication platform that has call and messaging capabilities.
The Twilio solution includes a number of core components to deliver the capability, all of which need to be set up.
Which five steps should you take in sequence to prepare data for optimization? To answer, move the appropriate actions from the list of actions to the answer area and arrange them in the correct order.
Select and Place:

Answer 17

1. Setup a twilio Account
2. Obtain Phone Numbers
3. Generate account SID and authentication token
4. Install a Twilio-managed solution
5. Configure SMS and IVR solution

Question 18

Your company has a requirement to use the out-of-the-box Resource types to categorize Active Bookable Resource types. The company wants to ensure easy
Dynamics 365 upgrades as needed.
You need to ensure that you only use the appropriate Resource types.
Which types are available for your use? To answer, drag each description on the left to the appropriate column on the right. Each description may be used once, more than once, or not at all. You may need to drag the split bar between panes or scroll to view the content.
NOTE: Each correct selection is worth one point.
Select and Place:

Answer 18

Question 19

You are a Dynamics 365 for Field Service Dispatcher reviewing automatically generated bookings for optimization of the schedule.
You notice that, for certain customers, Work Orders are being generated without service tasks, products, or services, when they should have them documented from the Agreement.
Which two of the following should you troubleshoot? Each correct answer presents part of the solution.

A. Incident Type contains appropriate Service Tasks, Products, and Services.

B. Incident Type field “Copy Incident Items to Agreement” is marked “Yes”.

C. Agreement Booking Setup field “Auto Generate Work Order” is marked “Yes”.

D. Agreement Booking Setup contains appropriate Service Tasks, Products, and Services

Answer 19

B.

D.

Question 20

You are a Dynamics 365 Field Service Administrator Your organization wants to use Incident Types with Work Orders.
You need to create and configure Incident Types based on the provided scenarios.
Which Incident Type feature should you use with each scenario? To answer, drag the appropriate Incident Type feature to the appropriate scenario. Each feature may be used once, more than once, or not at all. You may need to drag the split bar between panes or scroll to view the content.
NOTE: Each correct selection is worth one point.
Select and Place:

Answer 20

Question 21

You are a Dynamics 365 for Field Service Administrator.
You are setting up a new Incident Type. There are no service tasks or products created that are related to this incident.
Which seven actions should you perform in sequence to add these services? To answer, move the appropriate actions from the list of actions to the answer area and arrange them in the correct order.
NOTE: More than one order of answer choices is correct. You will receive credit for any of the correct orders you select.
Select and Place:

Answer 21

Question 22

You are setting up a maintenance agreement for a new customer that will require preventative maintenance visits as well as emergency visits to repair unforeseen equipment failures.
You want to be certain that the price the customer is charged for all maintenance and repairs visits accurately reflects the agreed upon price list. The price of the spare parts used in equipment repairs varies significantly by the territory where the client is located.
As the work order administrator, you need to ensure that the prices used when generating the invoices for work completed are correct, based on the agreement with the customer and the territory of the customer.
What are three ways that you can accomplish this goal? Each correct answer presents a complete solution.

A. Add a regional price list to the agreement that includes the price for products and services used.

B. Add a regional price list to the work order product that includes the price for products and services used.

C. Add a territory relationship to the work order that includes the price for products and services used.

D. Add a regional price list to the work order type that includes the price for products and services used.

E. Add a territory relationship to the agreement that includes the price for products and services used.

Answer 22

A.

B.

D.

Question 23

You are a Dynamics 365 for Field Service Dispatcher.
You need to use the schedule board to find resources for a work order. The work order can be completed by any resource who has the correct piece of equipment and who is available at 9:00 A.M during a selected week.
Which four steps must you take, in sequence, to successfully implement this capability within the schedule board? To answer, move the appropriate actions from the list of actions to the answer area and arrange them in the correct order.
Select and Place:

Answer 23

1-Create a requirement group template.

2-Associate an incident type to the requirement group template.

3-Add the incident type to a work order.

4-Book the work order.

Question 24

You are a Dynamics 365 for Field Service administrator for a construction company.
You need to schedule a work order for a group of resources that will work together for a set number of days, week, or months.
How should you achieve the goal without scheduling the same requirements multiple times manually by using the schedule board (or with the schedule assistant)?

A. Use Facility Scheduling

B. Use Multi-Resource Scheduling

C. Use Resource Crew Scheduling

D. Use Universal Resource Scheduling

Answer 24

C.

Question 25

You work for a digital billboard manufacturing company. When manufacturing is completed, the new digital billboards are shipped to a client site for installation. As the dispatcher for your company, you need to identify and schedule the different resources that are required to complete the installation of the digital billboard. The installation of a billboard is a complicated process and requires a large team of resources all with different skills. These installations occur frequently, so you want to dispatch the resources for installations as efficiently as possible. You need to configure multi-resource scheduling. Which three steps should you perform, in sequence, to enable the multi-resource scheduling? To answer, move the appropriate actions from the list of actions to the answer area and arrange them in the correct order. Select and Place:

Answer 25

Question 26

You are implementing Dynamics 365 for Field Service. Your customer needs to understand how they can schedule the closest possible resource to a work order. The requirement further specifies it could be start of day from the company's site or during the middle of the day from an existing work order. You need to provide them with the settings they need to properly configure so the closest resource is found when using the schedule assistant. What should you suggest? A. Update the Resources Synchronization Timeout (in sec) setting within the Schedule Board Settings. B. Update the Load Default Filters on the Schedule Assistant. C. Update the Starting Location to Organization Unit within Schedule Board Settings. D. Update the filter on the Scheduler core tool tips view.

Answer 26

C.

Question 27

You are a Dynamics 365 for Field Service Administrator. You are working with your company's scheduling team on requirements for a new schedule board view. The team needs a schedule board view where they only see work orders with a priority of Critical. Which three steps should you perform, in sequence, to meet their need? To answer, move the appropriate actions from the list of actions to the answer area and arrange them in the correct order. Select and Place:

Answer 27

Create a resources requirements view Filter view where work order priority equals critical Add view to schedule board

Question 28

You are a Dynamics 365 for Field Service scheduler using the Schedule Assistant. You notice the Schedule Assistant always sets the Default Radius to 25 KM. You need to have the schedule assistant Default Radius set to 50 Miles. Which two options should you choose? Each correct answer presents a complete solution. A. Set the Default Radius Unit to Miles under Field Service Settings, Work Order/Booking section. B. Set the Default Radius Value to 50 under Scheduling Parameters. C. Set the Default Radius Value to 50 under Field Service Settings, Work Order/ Booking section. D. Set the Default Radius Unit to Miles under Scheduling Parameters.

Answer 28

B. D.

Question 29

You are a Dynamics 365 for Field Service Administrator. You configure Route Scheduling Optimization (RSO) and publish the schedule. One of your schedulers indicates two of their resources are not getting work orders assigned. You need to determine reasons why the two resources are not assigned work orders through RSO. Which three options should you choose? Each correct answer presents a complete solution. A. Work Hours is not properly configured for days being optimized. B. Optimize Schedule field is not set to Yes. C. The Work Location field is not set to Onsite. D. Scheduling Method is not set to Optimize. E. Start Location and End Location fields are not the same.

Answer 29

A. B. E.

Question 30

You have the Universal Resource Scheduling (URS) security role. Your organization creates a custom entity. The records for the entity need to be scheduled to resources. You need to enable the new entity to be scheduled. You select the entity that needs to be enabled and need to continue the set up process. Which four actions should you perform next, in sequence, to achieve the goal? To answer, move the appropriate actions from the list of actions to the answer area and arrange them in the correct order. Select and Place:

Answer 30

Question 31

You are a new Dynamics 365 for Field Service Administrator for a manufacturing firm. Your manager has asked you to configure the system to enable scheduling for maintenance of equipment at customer sites. It is against company policy to dispatch resources to sites with known issues such as credit or safety holds. Many site visits may require more than one technician to be sent for the repair. Which resource scheduling component should be used for each task? To answer, drag the appropriate resource scheduling component to the appropriate task. Each resource scheduling component may be used once, more than once, or not at all. You may need to drag the split bar between panes or scroll to view the content. NOTE: Each correct selection is worth one point. Select and Place:

Answer 31

Resource Group Requirement Group Schedule Board Booking Rule

Question 32

You are a Dynamics 365 Field Service dispatcher using the Scheduling Assistant function. One of your customers, Adventure Works, does not want one of your resources to be scheduled to work orders going forward. The resource must be able to be scheduled for other accounts. How can you achieve this goal? A. Create a Requirement Resource Preference record for the resource. Set the Preference Type to Restricted and Cascade to No. B. Create a Requirement Resource Preference record for the resource. Set the Preference Type to Restricted and Account to Adventure Works. C. Select Load the Default Filters on the Schedule Board. D. Create a Requirement Resource Preference record for the resource.

Answer 32

B.

Question 33

A new member of your company's scheduling department is learning which scheduling function to use in Dynamics 365 for Field Service, based on different scenarios. You need to provide a scheduling matrix to the new team member. Which scheduling function should be used with each scenario? To answer, drag the appropriate function to the appropriate scenario. Each function may be used once, more than once, or not at all. You may need to drag the split bar between panes or scroll to view the content. NOTE: Each correct selection is worth one point. Select and Place:

Answer 33

Question 34

You are Dynamics 365 for Field Service Administrator and work for a manufacturing company. The company provides customers with large power systems for sophisticated data centers. The power systems are serviced by a field engineering team. The field engineering team documents work done on repairs and maintenance by completing Work Orders within Dynamics 365. You need to easily schedule work orders for the field engineering team via the schedule and enable geocoding. Which two steps must you take to schedule resources via the schedule board and enable geocoding? Each correct answer presents part of the solution. A. Connect to Maps in Resource Scheduling. B. Configure the map on the Schedule Board. C. Set Auto Geo Code Addresses to Yes in Resource Scheduling. D. Set Auto Geo Code Addresses to Yes in Field Service Settings.

Answer 34

A. D.

Question 35

You are a dispatcher for a cable installation company that provides installation services in multiple territories. The company is using Dynamics 365 for Field Service to manage their work orders. Every time a work order is created, the dispatch team is manually assigning the work order to a territory in order to book the correct resources. You are tasked with ensuring that Dynamics 365 will automatically assign work orders to territories so that the dispatcher can search for the correct resources. Which four steps, in sequence, must be configured to ensure that when work orders are created they will automatically be mapped to the correct territory? To answer, move the appropriate actions from the list of actions to the answer area and arrange them in the correct order. Select and Place:

Answer 35

Question 36

You are setting your environment to use Resource Scheduling Optimization (RSO). You have enabled Optimize Schedule for all Bookable Resources. You need to complete the remaining steps to prepare your work order data for optimization. Which three actions should you perform, in sequence, to achieve the goal? To answer, move the appropriate actions from the list of actions to the answer area and arrange them in the correct order. Select and Place:

Answer 36

1. - Set default scheduling method to optimize for work order booking setup metadata 2. - Set optimize schedule field to yes for all unscheduled work order requirement records 3. - Configure scheduling method for booking statuses

Question 37

Your company is preparing to deploy the Dynamics Field Service with Mobile Application. Your manager asks you to ensure that the Booking Statuses will match with the current business process the field technicians are following. As the Field Service Administrator, you review the documentation and discover that the out-of-the-box Booking Statuses will meet your company's needs. What is the order of the Booking Statuses for the five out-of-the box booking status fields? To answer, move the five out-of-the-box booking status fields to the answer area and arrange them in the correct order. Select and Place:

Answer 37

Question 38

Your company processes a large number of work orders each day. The company wants to ensure the high priority work orders are dealt with immediately. You need to configure the schedule board so that bookings are easily visible to the dispatchers. How can you configure Dynamics Field Services to increase booking visibility? A. Configure a work order type for high priority issues, to help categorize high priority work order records. B. Configure an Incident type for high priority incidents on work order records. C. Configure the status color for a booking status record, to identify high priority work order records. D. Configure a priority record to allow you to identify high priority work order records.

Answer 38

C.

Question 39

The company has hired a new manager to set up and configure Field Service to automatically schedule work orders to the most appropriate resource scheduling. The manager is unable to optimize requirements and bookings related to work orders. Which three settings are required? Each correct answer presents part of the solution. A. Assign the Field Service-Administrator security role to the RSO user. B. Add the RSO dispatcher role to a dispatcher. C. Enable Resource Scheduling Optimization. D. Set Connect to Maps as Yes. E. Add RSO to the profile Field Service-Administrator.

Answer 39

A. C. D.

Question 40

You are a Field Service resource manager for Contoso, Ltd. and are setting up characteristics for field technicians who are responsible for repairs on rental equipment. Work performed on certain types of backhones, trenchers, and excavating equipment requires different attributes to be identified for proper work order assignment and scheduling. Which two characteristics are valid? Each correct answer presents a complete solution. A. Certification B. Approval Status C. Skill D. Rating Value

Answer 40

A. C.

Question 41

You are a Dynamics 365 for Field Service scheduling coordinator. When you select the Book button on a work order, TechnicianA never shows up as available. You need to update the system to see TechnicianA's availability. What should you do? A. Set Enable for Availability Search to Yes on the TechnicianA bookable resource record. B. Set Ignore Proposed Bookings to Yes on the Schedule Assistant view. C. Set Real Time Mode to Yes on the Schedule Assistant view. D. Set Display on Schedule Board to Yes on the TechnicianA bookable resource record.

Answer 41

A.

Question 42

Your organization wants to use the Field Service Mobile App for technicians in the field. You need to install the solution, so it can be configured for mobile technicians. What are the four steps you need to perform, in sequence, to ensure the mobile solution is ready for configuration and deployment? To answer, move the appropriate actions from the list of actions to the answer area and arrange them in the correct order. Select and Place:

Answer 42

Install the Field Service Mobile Configuration tool in D365 Import the field service mobile project template. Publish the template. Highlight the mobile project template and select Derive. Assign the security roles. Open the parent mobile project template and select Publish All.

Question 43

You are a Dynamics 365 for Field Service Administrator and work for a manufacturing firm. You are receiving support requests that field engineers are unable to see a custom area entitled "Parts Requests" within the Dynamics 365 Field Service Mobile App. You need to troubleshoot the Dynamics 365 for Field Service mobile app to ensure that the field engineers are able to view the customizations created. What are the three steps you can take to troubleshoot the issue reported? Each correct answer presents a complete solution. A. Ensure that the Dynamics Mobile solution with the appropriate customizations has been published. B. Synchronize the Dynamics 365 for Field Service Mobile App. C. Ensure that a security role has been assigned to the project. D. Verify that the impacted field engineers are enabled to use this project. E. Ensure that the Woodford project with the appropriate customizations has been published.

Answer 43

B. C. E.

Question 44

You are Dynamics 365 for Field Service Development Manager. You need to enable customization development for multiple developers, via the Woodford solution, where customizations can be combined together to complete the development requirements. What should you create in order to enable this capability? A. Create a project for each developer, which publishes changes to a master project. B. Create a project for each developer, using security roles to identify what customizations are available for modification. C. Create a Dynamics 365 solution for each developer, which publishes changes to the Woodford solution. D. Create a project for each developer, each within its own Woodford solution.

Answer 44

A.

Question 45

You are a Dynamics 365 for Field Service Mobile customizer. Your mobile technicians indicate that when in offline mode, they do not have access to the same data set that is available online. Offline mode contains less account and work order data, and users cannot see warehouses. You need to determine which updates to make within the mobile project so that technicians can see the appropriate information. Which three actions should you choose? Each correct answer presents a complete solution. A. Update Synchronization setting to Always Full Sync. B. Update entity Sync Filter. C. Update View filters. D. Update the Max Sync Records setting. E. Update the entity Mode to Online and Offline.

Answer 45

B. D. E.

Question 46

You are a Dynamics 365 for Field Service Administrator. You have a requirement to make a custom attribute "Contract Status" required and to not allow invalid data to be entered in the attribute. What are three ways that you can make an attribute required on a form within the Dynamics 365 for Field Service Mobile App and ensure invalid data cannot be entered? Each correct answer presents a complete solution. A. Create an OnSave rule, and display a message to the user if the specific field does not meet the required conditions. B. Create an OnChange rule, and set a simple validation for a field to check whether the field contains data. C. Create an Option Set with all possible options for the attribute. D. Create an OnChange rule to highlight a field when it does not contain correct field data. E. Create an OnSave rule to check any field's data, but without highlighting the field when the condition is not met.

Answer 46

A. B. D. E.

Question 47

You are a Dynamics 365 for Field Service Mobile (FSM) customizer. Technicians report that they are not seeing their Bookings in the FSM app. You need to investigate why they cannot see their bookings. What are three actions you must take to perform your investigation? Each correct answer presents a complete solution. A. Check Drip Scheduling setting on the Bookable Resource. B. Check sync filter on Bookable Resource Booking View. C. Check if sync filter on Bookable Resource entity is too restrictive for offline mode. D. Check that FSM app is synching to server. E. Check if sync filter on Bookable Resource Booking entity is too restrictive for offline mode.

Answer 47

A. D. E.

Question 48

You are a Dynamics 365 for Field Service Mobile Administrator (FSM). When technicians log into FSM, they receive the following message: "Your organization has not configured Field Service Mobile." You log into FSM and cannot reproduce the issue with your login. What must you do to fix the issue? A. Update the Security Roles for the FSM project within Woodford. B. Update the Priority for the FSM project within Woodford. C. Update the Security Roles for all Bookable Resources within Dynamics 365. D. Set Enabled for Field Service Mobile to Yes for all Bookable Resources.

Answer 48

A.

Question 49

You are in charge of setting up the new Dynamics 365 CE Field Services environment for your company. As the field Service Administrator, you need to configure the field service settings for work orders for your environment. Which three work order settings can be configured by the Field Service Administrator? Each correct answer presents a complete solution. A. Default work order type B. Auto generate resource requirement for work order C. Work order invoice creation D. Default work order completed status E. Auto generate work order for agreement booking

Answer 49

C. D. E.

Question 50

You need to create a purchase order for a thermal overload cooling fan for a refrigeration unit on the shop floor. After creating a purchase order, what are the five steps, in sequence, for completing the order and receiving the products? To answer, move the appropriate actions from the list of actions to the answer area and arrange them in the correct order. Select and Place:

Answer 50

Question 51

You are onsite, working on a customer's factory floor. You need to return tomorrow and replace a belt on the conveyor. You look at the inventory in Warehouse 1, and there are 10 in stock. You pull the belt from stock and create an inventory transfer record. What are the two correct steps to complete the transfer? Each correct answer presents part of the solution. A. Select the source warehouse, then select the destination warehouse. B. Enter the quantity to transfer, then click transfer. C. Enter the part number from the drop down, then click to transfer. D. Select the From warehouse location, then select the To warehouse location.

Answer 51

A. B.

Question 52

Your company's inventory clerk has received a truck shipment of parts for repair of equipment on such a rush order. The order needs to be completed as soon as possible. Which three steps, in sequence, are needed to receive the products to the existing rush order in Field Service? To answer, move the appropriate actions from the list of actions to the answer area and arrange them in the correct order. Select and Place:

Answer 52

Question 53

Your company uses Dynamics 365 for Field Service. The company's inventory clerk goes to the bin location for electrical switches and discovers there are none in stock. However, the Field Service Inventory shows a quantity of one. In which order should the required fields be entered to adjust the inventory to the correct amount? To answer, move the three appropriate actions from the list of actions to the answer area and arrange them in the correct order. Select and Place:

Answer 53

Question 54

Your company's inventory clerk is using the Returning to Vendor feature in Dynamics 365 for Field Service to process a customer's request to return a wheel that is the wrong size. The clerk needs to understand the different tracking options for returning to the vendor. Which actions correspond with track the return and which actions correspond with another return to vendor option? To answer, drag the type of return to the action. Each type or return may be used once, more than once, or not at all. You may need to drag the split bar between panes or scroll to view the content. NOTE: Each correct selection is worth one point. Select and Place:

Answer 54

Question 55

There are certain steps a Field Service Manager must take for RMA approval, and then for creating an RMA receipt. Which steps pertain to RMA Approval and which steps pertain to RMA Receipts? To answer, drag RMA Approval or RMA Receipts to the appropriate steps. RMA Approval and RMA Receipts may be used once, more than once, or not at an. You may need to drag the split bar between panes or scroll to view the content. NOTE: Each correct selection is worth one point. Select and Place:

Answer 55

Question 56

You are a Dynamics 365 for Field Service Billing Administrator. Your customer wants to purchase a series of quarterly preventative maintenance visits as well as bi-weekly site visits. The customer wants to be billed for the preventative maintenance quarterly but billed for the site visits monthly. What are two ways that this can be completed against a single Agreement? Each correct answer presents a complete solution. A. Create Invoice Setup for preventative maintenance, with Invoice Products tied to Quarterly Price List. B. Create Invoice Setup for preventative maintenance with Invoice Recurrence of every three months. C. Create Invoice Setup for site visits, with Invoice Recurrence of each month. D. Create Invoice Setup for site visits, with Invoice Products tied to Monthly Price List.

Answer 56

B. C.

Question 57

You are a Dynamics 365 for Field Service Administrator. All Products have the Convert to Customer Asset field set to Yes. Some users indicate products on a customer asset are not always becoming a customer asset. Users provide you with three scenarios. You need to review the scenarios and provide the answers. What happens to the product for each user scenario? To answer, drag the appropriate solution to satisfy each listed requirements. Each solution may be used once, more than once, or not at all. You may need to drag the split bar between panes or scroll to view the content. NOTE: Each correct selection is worth one point. Select and Place:

Answer 57

Product is not converted to customer asset. Product is converted to customer asset. Product is not converted to customer asset.

Question 58

You are a Dynamics 365 for Field Service Administrator. You need to add two compressor sub-components to one of the refrigerator customer assets, in the environment and set up the sub-components for the customer asset. What must you do to properly set up the assets? A. Add the compressor sub-components as sub-assets on the refrigerator customer asset record. B. Click View Hierarchy on the refrigerator customer asset record. C. Set the Master Asset on the sub-components to the refrigerator Customer Asset record. D. Add the compressor sub-components as customer asset records.

Answer 58

A.

Question 59

You work for a recycling company that provides customers with large compactor units to collect their recyclable materials. The compactor units are comprised of two separate components: a container to collect the recyclable materials and a separate component that compacts the recyclable materials to make them easier to transport. These containers are expensive, and the components tend to break down frequently, requiring ongoing maintenance and repairs. You need to easily track the containers that your company has at each client location and maintain a service history for each of the sub-components. A. Configure the customer asset records hierarchically, and maintain service history at the sub-component level. B. Configure the customer inventory records individually, in order to maintain the service history at the parent component level. C. Configure the customer inventory records in a hierarchy, and maintain service history at the sub-component level. D. Configure the customer asset records hierarchically, and maintain service history at the service account level.

Answer 59

A.

Question 60

Answer 60

Question 61

Answer 61

Question 62

Answer 62

Question 63

Answer 63

A. B. D.

Question 64

Answer 64

B. D. E.

Question 65

Answer 65

Question 66

Answer 66

B. C. E.

Question 67

Answer 67

Question 68

Answer 68

B. D.

Question 69

Answer 69

D.

Question 70

Answer 70

Question 71

Answer 71

A.

Question 72

Answer 72

Question 73

Answer 73

B.

Question 74

Answer 74

A.

Question 75

Answer 75

D.

Question 76

Answer 76

Question 77

Answer 77

Question 78

Answer 78

C.

Question 79

Answer 79

A. B. D.

Question 80

Answer 80

C. D. E.

Question 81

Answer 81

Question 82

Answer 82

A.

Question 83

Answer 83

Question 84

Answer 84

A. B.

Question 85

Answer 85

Question 86

Answer 86

B. D. E.

Question 87

Answer 87

A.

Question 88

Answer 88

B.

Question 89

Answer 89

Question 90

Answer 90

B.

Question 91

Answer 91

B. C.

Question 92

Answer 92

Question 93

Answer 93

Question 94

Answer 94

D.

Question 95

Answer 95

A.

Question 96

Answer 96

A. C.

Question 97

Answer 97

B.

Question 98

Answer 98

Question 99

Answer 99

A.

Question 100

Answer 100

A.

Question 101

Answer 101

B.

Question 102

Answer 102

A. C.

Question 103

Answer 103

Question 104

Answer 104

Question 105

Answer 105

Question 106

Answer 106

A. B. C.

Question 107

Answer 107

C. D.

Question 108

Answer 108

A. B.

Question 109

Answer 109

B. D.

Question 110

Answer 110

Question 111

Answer 111

B.

Question 112

Answer 112

A. C. E.

Question 113

Answer 113

B.

Question 114

Answer 114

Question 115

Answer 115

C.

Question 116

Answer 116

A. C. E.

Question 117

Answer 117

Question 118

Answer 118

B.