McDonald

Question 1

How do you define great customer service?

Answer 1

The food is delivered on time and made to order and the restaurant is clean inside and outside and the staff are friendly and helpful

Question 2

How would you deal with an upset customer?

Answer 2

Show the customer that I care and wouldn’t blame them or the company. If I couldn’t resolve the issue I would find someone who could.

Question 3

Tell us about a time you went above and beyond for a customer?

Answer 3

If you go above and beyond customers will love it so it would generate more business

Question 4

What is your greatest strength?

Answer 4

I believe that my greatest strength is the ability to solve problems quickly and efficiently. I can see situations from different perspectives making it easier for me to work under changing conditions. This is allowed me to be a better communicator

Question 5

What is your greatest weakness?

Answer 5

I pay too much attention to detail when completing a project. However I have learnt to reassess and refocus on the bigger picture so my work is completed on time and to a high standard.

Question 6

Why do you want to work here?

Answer 6

Has a great reputation and I want to work for a company to have such a big impact on people’s lives positively.

Question 7

What do you know about the company?

Answer 7

One of the biggest restaurant chains with tens of thousands of restaurants spread around the world.

Question 8

How would you make it a better company?

Answer 8

I would add a new food item or different deals are attracting more customers and I would add to the work ethic and teamwork of the company to make it an overall better environment to work and eat in

Question 9

Why should I hire you?

Answer 9

Quick learner and with and will not have any issues learning on the job. a resilient in difficult or challenging situations and will not give up

Question 10

What hours can you work

Answer 10

I’m flexible with any amount of hours and weekends but during the week I can only work on evenings on Tuesdays Wednesdays and Fridays.

Question 11

Where do you see yourself in 5-years

Answer 11

I will hopefully be in uni but I’m hoping working here can help me with my career goals and improve necessary skills.

Question 12

What motivates you

Answer 12

Learning new things and meeting targets I have

Question 13

What’s more important fast service or friendly service

Answer 13

Fast accurate service is more important since McDonald’s is a quick service restaurant if service is slow customers will become upset

Question 14

If you could be an animal what would you be

Answer 14

I’ll be a dog because I’m loyal to anything I commit to

Question 15

Why is personal appearance important

Answer 15

Since most rolls are a customer facing personal appearances are important as customers need to feel people servicing the food hygienic. It’s also important because a clean and tidy appearance means you are positively representing the company

Question 16

Is the customer always right

Answer 16

The customers is always right in the sense that we should do everything possible to make sure they have a great day experience.

Question 17

Do you work well with other people

Answer 17

I am a sociable person who likes to be surrounded by hard-working people. I am friendly and respectful the people’s boundaries

Question 18

What would you do if your caught your colleague stealing money

Answer 18

And we talk with the manager and let them handle the problem

Question 19

How would you handle a colleague that spends too much time on the phone on the while neglecting customers

Answer 19

I would tell them that their behaviour is having a negative impact on the restaurant and if it doesn’t change I will talk to the manager.

Question 20

What position do you want to work in

Answer 20

I don’t have a strong preference I’m adaptable and can work any position part-time

Question 21

If you were a company, what company would you be?

Answer 21

Apple - has a reputation for having top quality and reliable products that are in high demand

Question 22

Tell me about yourself

Answer 22

I’m creative and hard-working first your A-level students seeking part-time employment. I have a methodical task focused approach to work through my experience from volunteer work and love of drawing. I am a highly organised individual who hopes to apply my skills during employment. My eventual career goal is to gain responsibility in my work place and contribute to its overall success