mcqs

Question 1

Which best describes legitimate power?
a) Power based on threats and punishments
b) Power based on formal position and authority
c) Power based on expertise and knowledge
d) Power based on personal charisma

Answer 1

b) Power based on formal position and authority

Question 2

Gru is asking advice about how to effectively empower her employees. Which of the following is least
accurate?
a) Share responsibilities only with competent individuals.
b) Empowering employees can reduce a manager’s power.
c) Use job design and the Job Characteristics Model for empowerment.
d) Positive self-evaluations boost employees’ sense of empowerment.

Answer 2

b) Empowering employees can reduce a manager’s power.

Question 3

My 5-year-old cousin cries out loud in public to force his parents to buy candy. Based on the conflict
resolution strategies we learned, which strategy is my cousin using?
a) Obliging
b) Integrating
c) Compromising
d) Dominating

Answer 3

d) Dominating

Question 4

Which approach emphasizes that the gain of one party comes at the expense of another party’s loss of
interests?
a) Integrative negotiation
b) Distributive negotiation
c) Both strategies
d) Neither strategy

Answer 4

b) Distributive negotiation

Question 5

Organizational culture is best described as:
a) Written rules only
b) Shared values, beliefs, and assumptions
c) Management directives
d) Employee handbook guidelines

Answer 5

b) Shared values, beliefs, and assumptions

Question 6

The gap between what a company says and what it does often appears between:
a) Artifacts and Basic Assumptions
b) Espoused Values and Enacted Values
c) Basic Assumptions and Artifacts
d) Organizational culture and Policy

Answer 6

b) Espoused Values and Enacted Values

Question 7

Brian belongs to a formal work group with established norms. Which of the following would NOT be
considered a norm for his group?
a) Meetings always start on time.
b) Members have regular meetings.
c) Brian’s boss always mediates conflicts through reconciliation or humor.
d) Members respect power distance

Answer 7

c) Brian’s boss always mediates conflicts through reconciliation or humor.

Question 8

What is the primary focus of Appreciative Inquiry in organizational development?
a) Identifying and solving problems
b) Focusing on strengths and opportunities
c) Analyzing weaknesses and improvement
d) Analyzing threats and potential challenges

Answer 8

b) Focusing on strengths and opportunities

Question 9

Which statement is true regarding the relationship between job description and job specification?
a) A job description is primarily focused on the qualifications required for a role, while a job specification
describes the work environment
b) A job description details the responsibilities of a role, while a job specification outlines the
qualifications and work experience needed
c) A job description and a job specification are essentially the same document
d) A job description is used for performance appraisals, while a job specification is used for recruitment

Answer 9

b) A job description details the responsibilities of a role, while a job specification outlines the
qualifications and work experience needed

Question 10

In _________ job design, managers change employees’ tasks with the intent of increasing motivation and
productivity.
a) top-down
b) bottom-up
c) idiosyncratic
d) work-team

Answer 10

a) top-down

Question 11

Hans works for a company headquartered in France that has foreign operations in Germany only. Hans is
a citizen of the Netherlands. Which of the following is most likely true?
a) Hans works for a domestic company and is from the parent country
b) Hans works for a multinational company and is from the host country
c) Hans works for a global company and is from a third country
d) Hans works for an international company and is from a third country

Answer 11

d) Hans works for an international company and is from a third country

Question 12

Emma is a customer service representative who spends most of her day answering customer queries.
Emma reframes her work, viewing herself not just as a problem-solver but as someone who enhances
customer experiences and loyalty. She builds closer relationships with her colleagues by organizing
informal coffee chats, improving team morale. What is Emma using?
a) Top-down approach
b) Idiosyncratic deals approach
c) Self-managing teams
d) Bottom-up approach

Answer 12

d) Bottom-up approach

Question 13

Social facilitation is most likely to occur when:
a) The presence of others increases the performer’s self-efficacy
b) The presence of others reduces the performer’s self-consciousness
c) The task is highly complex and requires intense concentration
d) An individual is performing a task they are highly skilled at

Answer 13

d) An individual is performing a task they are highly skilled at

Question 14

According to research, what reduces social loafing?
a) Using an empowering leadership style
b) Assigning someone to be a “devil’s advocate” at each meeting
c) Providing hybrid rewards
d) Choosing group membership based on personality type

Answer 14

c) Providing hybrid rewards

Question 15

________ are powerful forms of social control that influence group and member behavior.
a) Formal groups and informal groups
b) Group roles
c) Task roles and maintenance roles
d) Group roles and norms

Answer 15

d) Group roles and norms

Question 16

Which of the following techniques can improve brainstorming effectiveness?
a) Encouraging members to criticize each other’s ideas immediately.
b) Focusing on generating as many ideas as possible without evaluation.
c) Limiting participation to experienced team members only.
d) Assigning strict time limits for discussing each idea.

Answer 16

b) Focusing on generating as many ideas as possible without evaluation.

Question 17

Which statement is the least accurate about power?
a) Different power bases are more effective in different contexts
b) Personal valence may influence the impact of power
c) Power is multifaceted and situational
d) Power is sustainable and established for the long term

Answer 17

d) Power is sustainable and established for the long term

Question 18

Which scenario best demonstrates referent power?
a) A leader mentoring team members through challenges
b) An executive demanding overtime work
c) A supervisor monitoring break times
d) A manager issuing formal warnings

Answer 18

a) A leader mentoring team members through challenges

Question 19

A senior developer, often criticized by subordinates for being ‘very rude’ and ‘lacking capability,’ demonstrates_____
a) Low status
b) High status
c) High reward power
d) High coercive power

Answer 19

a) Low status

Question 20

Which statement best illustrates the power and status?
a) Power is positively correlated with status
b) A manager assigning tasks compared to a respected peer making suggestion
c) A team leader compared to a project manager
d) Power and status are consistent over time

Answer 20

b) A manager assigning tasks compared to a respected peer making suggestion

Question 21

Which influence tactic is most effective when discussing promotions with senior management?
a) Personal appeals
b) Rational persuasion
c) Pressure tactics
d) Coalition tactics

Answer 21

b) Rational persuasion

Question 22

Which characteristic is most challenged during a merger between two companies?
a) Impacts outcomes at multiple levels
b) Influences behaviors at work
c) Dynamic and adaptive
d) Shared concept

Answer 22

d) Shared concept

Question 23

An organization’s motto, “Customer first in everything we do,” is an example of which cultural level?
a) Espoused values
b) Enacted values
c) Basic underlying assumptions
d) Artifacts

Answer 23

a) Espoused values

Question 24

In which phase of socialization is the employee most likely to experience “reality shock” as they encounter the real culture and practices of the organization?
a) Adaptation
b) Encounter
c) Change and Acquisition
d) Anticipatory

Answer 24

b) Encounter

Question 25

In organizations with a so-called "alcohol culture," social norms around drinking—such as attending happy hours, celebrating achievements with drinks, or bonding over cocktails—help employees understand and interpret acceptable social behaviors and unwritten rules. This culture serves as a guide, subtly signaling what kinds of interactions and gatherings are valued or expected, especially in social contexts outside of formal work hours. Which function of organizational culture is demonstrated when employees use the "alcohol culture" to understand how to socialize within the organization? a) Encourage Collective Commitment b) Ensure Social System Stability c) Act as Sense-making Device d) Establish Organizational Identity

Answer 25

c) Act as Sense-making Device

Question 26

The social stability function of culture is demonstrated when: a) Employees become deeply committed to the company's mission. b) New employees learn the informal rules and values of the organization. c) The organization uses culture to minimize internal conflict and create a stable work environment. d) Management uses culture as a way to differentiate the organization from its competitors.

Answer 26

c) The organization uses culture to minimize internal conflict and create a stable work environment.

Question 27

Company A just posted a new position for a Marketing Coordinator. They mentioned that 'The Marketing Coordinator will support the development and execution of marketing campaigns, analyze marketing data, and assist in enhancing brand presence. This role requires creativity, attention to detail, and a strong understanding of digital marketing practices. The Marketing Coordinator will work closely with the marketing team to ensure brand consistency across all media and contribute to the company’s growth.' What does this information refer to? a) Job crafting b) Job design c) Job specification d) Job description

Answer 27

d) Job description

Question 28

Which one does not belong to the 4 approaches to job design? a) Providing a comfortable working environment b) Empowering workers by adding more decision-making authority to jobs c)Designing efficient Jobs d) Ensuring clarity about legitimate power and responsibility

Answer 28

d) Ensuring clarity about legitimate power and responsibility

Question 29

Company A's CEO heard that taking naps is the key to employee productivity. They launched a 'Nap Time' policy, requiring everyone to take a nap from 1 pm to 2 pm and providing a pillow for each employee. Employees are taking a long time to adjust to this policy because work is busy and there’s no space to nap in the already cramped office. What is Company A's approach? a) Bottom up approaches b) Job crafting c) Top down approaches d) Idiosyncratic Deals Approach

Answer 29

c) Top down approaches

Question 30

Company A's CEO heard that taking naps is the key to employee productivity. They launched a 'Nap Time' policy, requiring everyone to take a nap from 1 pm to 2 pm and providing a pillow for each employee. Employees took some time to adjust to this policy because work is busy, and there’s no space to nap in the already cramped office. Surprisingly, employees quickly accepted the policy. Rather than seeing the 'napping policy' as a waste of time, they believe that taking a nap provides a brief break and boosts their energy for the afternoon’s work. They also suggested that the company provide comfy nap chairs and a designated nap area. What approach are the employees taking? a) Self-managing teams b) Bottom-up approach c) Top-down approach d) Idiosyncratic deals approach

Answer 30

b) Bottom-up approach

Question 31

R&D manager Bob just transferred from JP Morgan's New York office to the Columbus branch. His whole family is in New York, and Bob tried to negotiate with his boss to work from home three days a week while agreeing to lead a new innovation team in Columbus. Both Bob and his boss are happy with the agreement. What approach is Bob using? a) Bottom-Up Approach b) Job crafting c) Top-Down Approach d) Idiosyncratic Deals Approach

Answer 31

d) Idiosyncratic Deals Approach

Question 32

Which statement is wrong about conflict? a) there are functional conflict and dysfunctional conflict b) Conflicts arise based on the facts c) conflict had both positive and negative outcomes d) Organizations could suffer from too much or too little conflict.

Answer 32

b) Conflicts arise based on the facts

Question 33

Which one belongs to the structural factors of conflict? a) Past performance b) Value differences c) Personality d) Legitimate power and responsibilities

Answer 33

d) Legitimate power and responsibilities

Question 34

Which one is related to relationship conflict? a) You have an argument with a coworker about the proposal design b) Your coworker is trying to avoid doing their job c) Your coworkers are jealous of you d) Your coworker is a free rider

Answer 34

c) Your coworkers are jealous of you

Question 35

Which conflict resolution is more appropriate when a deadline is near and the leader is better off using power to make a decision? a) Dominating b) Integrating c) Obliging d) Compromising

Answer 35

a) Dominating

Question 36

Which one does not belong to the 'Must Have’s' for negotiation? a) Bargaining zone b) Counterpart's reservation point c) Your best alternative plan d) Your target point

Answer 36

b) Counterpart's reservation point

Question 37

Which of the following BEST describes a task role within a group? a) Setting informal rules for acceptable behavior in the group. b) Ensuring all members feel included and supported. c) Evaluating the group’s progress toward its objectives. d) Facilitating conflict resolution among team members

Answer 37

c) Evaluating the group’s progress toward its objectives.

Question 38

Which of the following statements is TRUE about maintenance roles in groups? a) A maintenance role might involve encouraging quieter members to participate. b) Maintenance roles are more focused on generating solutions than maintaining harmony. c) Maintenance roles often disrupt group cohesion to prioritize tasks. d) The leader always assumes all maintenance roles by default.

Answer 38

a) A maintenance role might involve encouraging quieter members to participate.

Question 39

Which of the following is the BEST example of a group norm? a) Team members consistently meet deadlines without reminders. b) A team member takes the initiative to coordinate schedules. c) The leader assigns tasks to group members based on their skills. d) Two members frequently disagree on strategies during meetings.

Answer 39

a) Team members consistently meet deadlines without reminders.

Question 40

In practice, a group might regress to an earlier stage of Tuckman’s Model. Which of the following scenarios is most likely to cause a regression from Norming to Storming? a) The group successfully completes a major project milestone. b) A new leader is introduced to the group, challenging existing norms. c) Completion of group tasks with efficiency and synergy d) Members feel highly satisfied with their current roles and dynamics.

Answer 40

b) A new leader is introduced to the group, challenging existing norms.

Question 41

Which of the following is a common symptom of groupthink? a) Team members hesitate to express dissenting opinions. b) Decision-making slows due to conflicting viewpoints. c) A group demonstrates healthy skepticism toward proposals. d) The group seeks diverse perspectives and critiques alternatives.

Answer 41

a) Team members hesitate to express dissenting opinions.

Question 42

Conformity in groups is most likely to occur when: a) Group tasks require divergent thinking and creativity. b) There is a strong, unanimous majority opinion. c) Group members have strong, conflicting personalities. d) The group leader openly invites dissent.

Answer 42

b) There is a strong, unanimous majority opinion.

Question 43

Social loafing is most likely to occur when: a) The task is perceived as unimportant or meaningless. b) Individual contributions are easily identifiable. c) Team members feel individually accountable for outcomes. d) The group has a strong sense of cohesion.

Answer 43

a) The task is perceived as unimportant or meaningless.

Question 44

Social facilitation is most likely to occur when: a) The presence of others increase the performer’s self efficacy b) An individual is performing a task they are highly skilled at. c) The task is highly complex and requires intense concentration. d) The presence of others reduces the performer’s self-consciousness.

Answer 44

b) An individual is performing a task they are highly skilled at.

Question 45

What is the correct statement about brainstorming? a) Share ideas in order of their quality b) Foster a safe environment where all ideas are accepted without criticism. c) Ensure that ideas are immediately categorized for later evaluation. d) Limit the influence of experienced group members during the process.

Answer 45

b) Foster a safe environment where all ideas are accepted without criticism.

Question 46

Which one is NOT a correct statement regarding the group/team dynamics? a) Team decision-making requires time and effort. b) Autocratic leadership is important for job content and responsibility. c) Clarifying responsibilities and ensuring mutual effort are important for team performance. d) Team size is important.

Answer 46

b) Autocratic leadership is important for job content and responsibility.

Question 47

Company: WorldTech Solutions The headquarters of WorldTech Solutions is in Germany WorldTech Solutions operates a customer service center in India The company employs a project manager from France to oversee the operations at the customer service center in India. If WorldTech Solutions hires a German employee, where does the German employee represent? a) Host-country b) Another-country c) Third-country d) Parent-country

Answer 47

d) Parent-country

Question 48

Company: WorldTech Solutions The headquarters of WorldTech Solutions is in Germany WorldTech Solutions operates a customer service center in India The company employs a project manager from France to oversee the operations at the customer service center in India. If WorldTech Solutions hires a local employee in India for the customer service center, where does the Indian employee represent? a) Parent-country b) Third-country c) Another-country d) Host-country

Answer 48

d) Host-country

Question 49

Company: WorldTech Solutions The headquarters of WorldTech Solutions is in Germany WorldTech Solutions operates a customer service center in India The company employs a project manager from France to oversee the operations at the customer service center in India. Where does the project manager represent? a) Parent-country b) Host-country c) Third-country d) Another-country

Answer 49

c) Third-country

Question 50

Which statement is not true about organizational development? a) It is spontaneous and needs to adapt to the market immediately. b) It involves changing the strategies, procedures, and culture of an organization. c) It focuses on improving performance, effectiveness, and growth. d) It refers to a planned and systematic process.

Answer 50

a) It is spontaneous and needs to adapt to the market immediately.