MDA 131

Question 1

in the communication cycle, who decodes the message and who encodes the message?

Answer 1

the receiver decodes and the sender encodes

Question 2

what is an effective active listener aware of when communicating with a patient?

Answer 2

body language and facial expressions

Question 3

when an MA is conducting a patient interview should medical terminology be used?

Answer 3

no, it can be easily be misunderstood by lay people

Question 4

how can a MA eliminate hostility based on personal bias?

Answer 4

by recognizing personal bias prejudice

Question 5

who usually influences the patient’s more, family or healthcare team?

Answer 5

the family

Question 6

where do “safety needs” appear on Maslows Hierarchy?

Answer 6

no food and water are: 2nd bottom of the hierarchy

Question 7

identify the 5 stages of grief

Answer 7

denial, anger, bargaining, depression, acceptance

Question 8

always follow up verbal instructions with what?

Answer 8

written instructions

Question 9

identify the steps in the education process, know the order

Answer 9

assessment, planning, implementation, evaluation, and documentation

Question 10

what would be the most appropriate action when a patient you are education becomes unwell during the process and is no longer able to to give their full attention?

Answer 10

ask if they need a break or they would rather re-schedule

Question 11

an effective therapeutic communicator will be aware of verbal and ______ communication

Answer 11

nonverbal; cultural differences and biases and prejudices (personal and Patient)

Question 12

what are some tips that could be given to an elderly patient and their family to create a safer environment and lessen the chance of an accidental fall?

Answer 12

to wear shoes that have non-skid soles and offer stability

Question 13

what is the best route to take when you are unable to answer a patients questions?

Answer 13

ask the physician or nurse to clarify

Question 14

when creating an education plan who should be involved in the planning for the best outcome?

Answer 14

the patient

Question 15

during the assessment phase of the educational plan what information is gathered?

Answer 15

the patient’s healthcare needs

Question 16

how should an MA speak to a child who has a disease that requires an educational process? Should fear be used?

Answer 16

at the appropriate age level with honesty. No, never. The patient should never feel threatened

Question 17

what information should be given to a patient who is receiving a new medication?

Answer 17

the dosage, a phone number to reach someone if they have questions, and activities to avoid

Question 18

open ended questions

Answer 18

can you describe your pain?

Question 19

closed ended questions

Answer 19

does your foot hurt?

Question 20

nonverbal communication

Answer 20

facial expressions and body language

Question 21

prejudice

Answer 21

preconceived idea or judgment

Question 22

bias

Answer 22

personal value or belief

Question 23

defense mechanism

Answer 23

it is the act or technique of coping mechanisms that reduce anxiety generated by threats from unacceptable or negative impulses

Question 24

non compliance

Answer 24

ignoring or refusing to follow medical advice or prescribed orders

Question 25

describe the appropriate way to communicate with a hearing impaired person

Answer 25

enunciate clearly while talking to the patient in direct light

Question 26

describe the best way to handle an angry or irritate patient

Answer 26

attempt to calm and reassure the patient

Question 27

what is the most appropriate way to handle a patient who is upset about a prolonged wait time?

Answer 27

ask the patient if they would like to reschedule or continue to wait

Question 28

how do you handle friends and family who are calling to enquire about a patient's health?

Answer 28

tell them due to privacy laws you are unable to give out any information

Question 29

list some of the most common topics in a medical office requiring patient education

Answer 29

smoking cessation, diabetes management, and heart health

Question 30

what are some actions an MA can take to encourage compliance to patient education

Answer 30

include family members, give written material, and be a role model and follow education process

Question 31

staying calm when a patient becomes angry is a good example of _____?

Answer 31

professionalism

Question 32

what nutrient gives the most calories per gram?

Answer 32

fat

Question 33

what are the building blocks of protein?

Answer 33

amino acids

Question 34

what nutrients are considered non-energy items?

Answer 34

minerals, water, and vitamins

Question 35

sodium and potassium are two common minerals that are also known as ______?

Answer 35

electrolytes

Question 36

individuals with gastrointestinal disorders often have been lacking in what nutrient?

Answer 36

fiber

Question 37

during what body changes is the basal metabolic rate increased?

Answer 37

rapid growth periods

Question 38

list fat soluble and water soluble vitamins

Answer 38

fat soluble are A, D, E, & K: water soluble are B & C

Question 39

is it appropriate to involve a patient in the treatment plan?

Answer 39

yes

Question 40

diabetic patients are often given a specific diet and exercise plan, what can the family members do to help the patient comply with the instructions?

Answer 40

encourage the patient to comply with the doctors instructions and be supportive to the patient to make good health decisions

Question 41

are beans a complete protein?

Answer 41

no they are incomplete

Question 42

folate has been found to reduce the risk of __________ in newborns

Answer 42

neural tube defects

Question 43

what is Abraham Maslow best known for?

Answer 43

as the originator of the hierarchy of needs

Question 44

list 10 barriers to effective therapeutic communications:

Answer 44

cultural, age, gender, economic, education, life experience, bias, prejudice, defense mechanism, and human needs