Med Surg Exam Flashcards
(267 cards)
What does ADPIE stand for?
Assessment, Diagnosis, Planning, Implementation, Evaluation
What do you do during the assessment phase?
Gather info, review history
Most communication takes place in the____ stage
assessment
What do you do during the diagnosis phase?
identify problem list
What do you do during the planning phase?
develop goals, desired outcomes
What do you do during the implementation phase?
perform nursing actions
What do you do during the evaluation phase?
determine whether goals were achieved
Therapeutic communication
face to face process of interacting that focuses on advancing the physical and emotional well being of a patient
Nurses use therapeutic communication to provide_____ and _____ to patients
support and information
Examples of personal factors that can impede accurate communication
emotional and social support, cultural and language difference, lifestyle differences, cognitive factors
Examples of environmental factors that can impede accurate communication
physical factors and societal factors
Examples of symmetrical relationships
equal:friends and colleagues
Examples of complementary relationships
unequal: difference in status and power such as between a nurse and patient or teach and student
Communication is __% verbal and __% nonverbal
10%, 90%
about how you say it not what you say
Verbal Language
represents public self
can be straight forward comments or can be used to distort, conceal, deny or distinguish true feelings
Verbal communication is
language
Nonverbal communication is
body language
Nonverbal communication
covers wide range of human activities from body movements to responses to messages of others
Double messages
are conflicting messages or mixed messages
Types of nonverbal communication
facial expressions, touch, eye contact, posture, gait, gestures, general physical appearance, mode of dressing and grooming, sounds and silence, electronic communication
Effective communication skills include
appropriate, sensitive use of silence
active listening
clarifying techniques, paraphrasing(restating and reflection of feelings)
exploring
projective questions(what if)
presupposition questions(assumed to be true, left unstated)
Everything you hear is ___ by the patients filters and your own filters
modified
Active listening principles strengthens the patients ability to use____ to solve problems
critical thinking
Undivided attention is when the nurse communicates patient is
not alone