Medical Office Procedures L1-L7 Flashcards
(27 cards)
What is an AHP?
The Administrative Health Professional (AHP)
What are typical AHP Workplace Environments?
community agencies, healthcare clinics, doctor’s offices and hospitals.
What are some AHP Responsibilities?
To function effectively, AHPs must follow a Code of Ethics ensuring that they are professional in all aspects, responsible and dependable, and use ethical decision-making skills.
Name Two AHP Professional Associations
- Association of Administrative Assistants (AAP)
- International Association of Administrative Professionals (IAAP)
Why is the AHP not a regulated professional?
Regulated professionals must successfully complete legislated provincial exams and be granted a license to practice by their regulatory bodies. AHPs do not have that.
What are Core Competencies?
a specific set of attributes, attitudes, and skills, core competencies are essential abilities and aptitudes that are acquired or learned in an educational setting, in order to succeed in a particular profession.
What are the 10 skills an AHP must have?
- Administrative
- Clinical
- Communication
- Organization
- Time Management
- Computer Literacy
- Keyboarding Speed & Accuracy
- MT Knowledge
- Transcription Skills
- Grasp of Basic Knowledge
A profession’s Code of Ethics is developed and built on five basic principles:
- Autonomy
- Veracity
- Fidelity
- Beneficence and Non-Maleficence
- Justice
The concept of health and wellness includes 5 dimensions that work together to shape the individual.
- Physical
- Emotional
- Social
- Intellectual
- Spiritual
What is the “locus of control”?
concept that identifies how strongly we believe we have control over situations that affect our lives and how they’re shaped.
What is the external locus of control?
a belief that we are victims of fate, luck, or other people
What is the internal locus of control?
a belief that life is shaped by our own actions or by external forces
What is the Health-Illness Continuum?
A scale that measures the perceived and constantly changing status of health
Key Stages of Illness?
Preliminary Stage: Appearance of signs and symptoms, often with denial.
Acknowledgement Stage: Patient becomes concerned and seeks reassurance.
Action Stage: Seeking professional medical attention.
Transitional Stage: Acceptance of diagnosis and consideration of treatment options.
Resolution Stage: Focus on rehabilitation and recovery, acceptance of altered health.
Key Concerns in Canadian Healthcare?
- Sustainability
- Access to Care
- Viral Infections
- Bacterial Infections
- Aging Population
What is Health?
A state in which individuals can function physically, socially, mentally, intellectually, and spiritually to fulfill their unique potentials.
What is Wellness?
Associated with health, it includes perceptions such as quality of life, happiness, contentment, and lifestyle.
What is Sick Role Behaviour?
The expected behaviours of an ill person, including seeking help and following treatment plans.
What is Ethnocentrism?
Judging other cultures based on the standards of one’s own culture, often leading to a belief in cultural superiority.
What is Prejudice?
Preconceived notions not based on reasonable experiences, leading to inaccurate conclusions.
What is Discrimination?
Prejudice in action, treating people unfairly based on their culture or ethnic background.
What is Stereotyping?
Assuming all members of a group are alike based on shared characteristics.
Key Differences in Beliefs and Practices?
Confidentiality
Modesty
Preventive Measures
Illness Concepts
End-of-Life Issues
Two Key Institutions/Organizations in Canadian Healthcare?
- OHIP (Ontario Health Insurance Plan)
- Local Health Integration Networks (LHINs)
