Mental Health N4615 Module 1 Flashcards
(141 cards)
Chpt 8
Therapeutic Relationships are used for what?
Therapeutic relationships exist to meet the needs of the patient:
Their needs / thoughts / feelings / goals
Roles are clearly defined and professional boundaries are established and maintained
Areas to be worked on are agreed on and outcomes are continually evaluated
Goals of a therapeutic Relationship
To promote healthy coping and adaptation
help clients examine personal issues and explore and evaluate the degree of change over time
Assist patient with their emotional and physical needs
Social Relationships refer to what?
Primarily initiated for the purpose of friendship, socialization, enjoyment or to accomplish a task
Social relationships exist for mutual gratification of the participants
Transference
Sigmund Freud
Pt. unconsciously and inappropriately displaces (transferes) onto the RN feeling’s / behaviors r/t significant figures in their past (parents / siblings etc.)
i.e. “you remind me of…(mom / dad / sister)
Chpt 8
Countertranferences
When the RN unconsciously and inappropriately displaces (transferes) onto the pt. feeling’s / behaviors r/t significant figures in their past (parents / siblings etc.)
Can be either a positive or negative response
Chpt 8
RN’s tend to diviate from therapeutic relationsips when they are:
Bored - want to rescue the pt
overinvolved w/pt - overidentify w/pt
anger w/pt - feelins of hoplessness / helplessness
Chpt 8
Peplau’s (1952)
Nursing - pt. relationship phases
1) PreOrientation Phase
2) Orientation Phase
3) Working Phase
4) Termination Phase
Chpt 8
Peplau’s Orientation
Phase
- can last a few minutes or extend over a longer period
- is the initial interview
- Used to establish rapport (demonstate genuiness, empahty, & develope a postitive regard
- Set parameters
- discuss confidentiality
- **Plan for termination phase (pt needs to know) is 1st used here.
Chpt 8
Peplau’s Working
Phase
RN & pt work together to Id / explore area’s that are causing problems in the pts life.
Key point. describing can often cause the pt. to reexperiencing old conflicts & can awaken high anxiety, anger etc
Chpt 8
Peplau’s Termination
Phase
Final / intergal phase
Summation of goals / objectives that pt. can implement when discharged
Key point - if pt has unresolved feelins of abandonment / unwanted….this phase can awaken those feelings
Ask the pt…“How do you feel about…?
Chpt 8
Factors that promote Pt. growth
1) Genuiness
2) Empathy (not sympathy)
3) Positive regard (respect 4)
Chpt 8
Genuiness
what we display to the outside world for a person / pt is congruent (same) w/ our internal feelings
RN would use congruent communication strategies
*what we project is real
don’t hide behind rules / using staff or informal guidlines to explain our actions…show an ability to interact honestly w/pts.
Chpt 8
Empathy
Empathy
The ability to understand a situation from the patient’s point of view
Empathy occurs when there is a deep understanding of the patient with the patient
Strongly associated with positive patient outcomes
What is Empathy’s 2 step process
Step 1 Active Listening
Be fully present with the client—listen with all of your senses
Step 2 Empathic Responding
Communicate your understanding and acceptance of the patient by reflecting the patient’s feelings
(“You feel X” or “You feel X because of Y.” )
What is Sympathy
Sympathy
involves projecting yourself into your patient’s situation and imagining what you would feel in that circumstance.
Associated with feelings of pity and commiseration
Chpt 8
Positive Regard Def
An attitude of deep and genuine caring for the patient that acknowledges his/her intrinsic dignity and worth and is not contaminated or diminished by judgments about the person’s attitudes, beliefs, thoughts, feelings, behaviors
Chpt 9
Patient Centered
refers to…
refers to the Pt. as a full partner in his/her care - whose values, preferences, and needs are respected.
Chpt 9
Factors that affect communications
1) Personal factors (ie. mood, level of education, cultural backgroud)
2) Environmental factors (noise, lack of privacy, uncomfortable chairs etc)
3) Relationship factors ( status…who is in charge, age, social standing)
Chpt 9
Verbal vs. nonverbal communication
Words (verbal) equate to “content”
nonverbal (what we project) equates to “the process”
roughly 10% of all conversation is verbal & 90% is nonverbal (what we see)
when the content is congruent with the process - communication is said to be “healthy”
Chpt 9
List 3 Therapeutic Communication techniques
1) Silence - is not the absence of communication, but a specific channel for transmitting / receiving messages.
2) Active Listening - carefully looking for both verbal and non-verbal cues to what is really meant.
3) Clarifying techniques
What are some Clarifying techniques
paraphrasing - restating the pts. stmt. using dif words
Restating - mirroring their words
Reflecting - assisting the pts to better help them know their own thoughts
exploring - examining the situation to gain insight into important ideas.
Chpt 9
Types of communicatoin Q’s a nurse will use with a pt.
1) Open ended - encougage pts to share about experiences / perceptions
2) close ended - should use only during initial interviews to get specific details
3) Projective Q’s - “what if” (ie. #what if you had 3 wishes, what would they be”)
4) Presuppose - known as the “miricle Q” (ie. suppose you woke up today a millionaire and all your problems dissapeared. What would be diffent?)
Chpt 9
Nontherapeutic Communicaiton
1) excessive q’s
2) giving approval or disapproval
3) Why q’s — implies judgement or wrong doing
4) Giving advise — rarely helpful
Hesi Practise
Reframing def
is a technique that teaches clients to monitor their negative thoughts and replace them with ones that are more positive.
ie. by reminding a pt. complaining of a painful procedure that he had the same one the day before, this helps them refocus thier thoughs (reframing)
