MGMT Exam Flashcards
(41 cards)
Def: Organizational Behaviour
The study of what people think, feel, and do in and around organizations
Def: Organization
Group of people working interdependently toward some purpose
What is the “ultimate dependent variable in organizational behaviour?
Organizational Effectiveness
Def: Human Capital
The knowledge, skills, and abilities that people carry in their heads
What are the 4 organizational learning processes?
- Acquiring Knowledge
- Sharing Knowledge
- Using Knowledge
- Storing Knowledge
Def: MARS model
Motivation, ability, role perception, situational factors
What does the MARS model look to explain?
Individual Performance
Def: Task Performance
Individual’s voluntary goal-directed behaviours that contribute to organizational effectiveness
What are the 5 factors in the five factor model?
- Conscientiousness
- Agreeableness
- Neuroticism
- Openness to experience
- Extraversion
What acronym is used to remember the 5 factor model? (Big Five)
CANOE
Def: Moral Intensity
The degree to which an issue demands the application of ethical principles
Def: Power Distance
The extent to which people accept unequal distribution of power in society
Def: Uncertainty Avoidance
The degree to which people tolerate ambiguity (low) or feel threatened by ambiguity (high)
3 characteristics that describe self-concept
- Complexity
- Consistency
- Clarity
Def: Self-Enhancement
The phenomenon where people are inherently motivated to perceive themselves as competent, attractive, lucky, ethical, and important.
Def: Self-Verification
People’s attempts to confirm and maintain their self-concept
3 parts of self-evaluation
- Self-esteem
- Self-efficacy
- Locus of control
Def: Self-Esteem
The extent to which people like, respect, and are satisfied with themselves
Def: Self-Efficacy
A person’s belief that he or she can successfully complete a task.
Def: Locus of Control
A person’s general belief about the amount of control he or she has over personal events.
What is the difference between an internal and external locus of control?
Internal means a person believes that life events are a result of personal characteristics, external means that life events are mostly luck, fate, or environmental
Def: Selective Attention
The process of attending to some information received by our senses and ignoring other information.
Def: Fundamental Attribution Error
The tendency for people to overemphasize internal cause of other people’s behaviour and to discount or ignore external causes for their behaviour.
Def: Halo Effect
When our general impression of a person, usually based on one prominent characteristic, distorts out perception of other characteristics of that person.
