Microskills in communication

Question 1

I reflect that I have understood someone else’s perspective by using their words and mine to summarise their point.

Answer 1

Paraphrasing.

Question 2

I confirm that I have understood the point by asking questions to ensure our understanding is the same.

Answer 2

Clarifying.

Question 3

I seek more information from the other person by asking questions which encourage more input.

Answer 3

Probing questions

Question 4

I listen for the values of the other person as well as what they are explicitly saying.

Answer 4

Double listening.

Question 5

I ask questions which encourage lengthy answers, and subsequently the conversation is more in depth

Answer 5

Open question

Question 6

I ask questions which are intended to clarify certain points and are not extensive.

Answer 6

Closed questions.

Question 7

How is feedback best presented?

Answer 7

Invited rather than imposed
Specific
Identifies impact/effects
Invites collaboration