mid term

Question 1

consciously coordinated social entity, with a relative identifiable boundary, and formulated to achieve a common goal

Answer 1

Organization

Question 2

Organizations are composed of people who interact with one another and with other people

Answer 2

Social Entity

Question 3

alludes to the organizations goals and the public served

Answer 3

Relatively Identifiable boundary

Question 4

Sought to refine management techniques by studying how workers can become more like machines

Answer 4

Scientific Management

Question 5

Where each supervisor has expertise in certain job functions

Answer 5

Functional Supervision

Question 6

Administrators, managers and supervisors exist to ensure units work together toward a common goal

Answer 6

Bureaucratic Management

Question 7

POSDCORB

Answer 7

planning
organization
staffing
directing
coordinating 
reporting
budgeting

Question 8

Number of persons reporting to a supervisor

Answer 8

Span of Control

Question 9

A guide to thinking rather than acting

Answer 9

Policies

Question 10

more detailed than policy and provides a preferred method of handling matters

Answer 10

Procedures

Question 11

guidelines that leave little to no discretion

Answer 11

Rules and Regulations

Question 12

Theory X

Answer 12

views negatively, need for structure and strict lines

Question 13

Theory Y

Answer 13

More humanistic approach, motivation and productivity

Question 14

System Theory

Answer 14

Organization is like a living organism.

Question 15

Carl Jung and 4 arch types

Answer 15

Intuitor
Feeler
Thinker
Sensor

Question 16

Stakeholders

Answer 16

Any person, organization, or entity that may be affected by what you do.

Question 17

Principles of Ethical Policing

Answer 17

Fair Access
Public Trust
Safety
Teamwork
Objectivity

Question 18

Blake and Mouton Leadership Styles

Answer 18

Authority
Country Club
Middle of the Road
Impoverished
Team Management

Question 19

Situational Leadership

Answer 19

Workplace is a complex setting and subject to rapid changes

Question 20

Likert’s Leadership Systems

Answer 20

Exploitive
Benevolent
Consultative
Participative

Question 21

Communication

Answer 21

the sender who is a group, person, organization sends information to another group, person or organization

Question 22

Noise in Communication

Answer 22

Physical Barriers
Electronic Communication
Disrupts the communication process.

Question 23

5 Means of addressing conflict

Answer 23

Accommodation
Collaboration
Compromise
Avoidance
Competition

Question 24

Patrol Supervisors and the FTO Program

Answer 24

His/Her responsibility to make sure the program meets the standards and objectives of the agency

Question 25

Informal Communication

Answer 25

Disseminated through word of mouth or voice. Can lead to rumors. No hard copies to go back to refresh.

Question 26

ILEA Founded in

Answer 26

1957

Question 27

4 types of conflict

Answer 27

Intra-personal Interpersonal Inter-group Inter-organizational

Question 28

Benevolent/Authoritarian

Answer 28

More positive than exploitative, most policies made by admin and listen to other supervisors. supervisors listen to subordinate issues. Troops see Admin with caution but agree with goals. Assigned tasks are made but no motivation to succeed

Question 29

Engel's Supervisory Styles

Answer 29

Traditional Innovative Supportive Active

Question 30

Level 5 Leaders

Answer 30

Ambitious and motivation is geared toward success of the organization

Question 31

Situational Leadership

Answer 31

Best way to lead may depend on the situation

Question 32

5 Dimensions of Wellness

Answer 32

``` Spiritual Emotional Social Intellectual Physical ```

Question 33

Stress

Answer 33

Promotions are good and stressful. Stress both positive and negative

Question 34

Stage of Career Officers become involved in their families

Answer 34

Personalization Phase | 14-20

Question 35

Herzberg's Factors

Answer 35

Hygiene Factor | Motivators

Question 36

Which form of organization do most agencies use today

Answer 36

Classical Organizational Theory

Question 37

Phases of Officer's Career

Answer 37

Alarm Stage Disenchantment Personalization Introspection

Question 38

Different types of Power

Answer 38

Personal | Positional

Question 39

Halo Effect

Answer 39

High or Low rating on all dimensions due to productivity in one dimension

Question 40

Rating Forms

Answer 40

1. Graphic 2. Behaviorally anchored rating Scale BARS 3. Mixed

Question 41

Active Listening

Answer 41

Used in counseling, training, and conflict resolution.

Question 42

COPPS

Answer 42

Community Oriented Policing Problem Solving