Mid-Term Review

Question 1

Basic Principles of Presentation Speaking

Answer 1

Purpose, Audience, Credibility, Logistics, Content, Organization, Performance

Question 2

Rule of 3

Answer 2

List things in 3, easier to remember 3 things

Question 3

Effective Listening Definition

Answer 3

The ability to understand, analyze, respect, appreciate and appropriately respond to the meaning of another person’s spoken and non-verbal messages

Question 4

4 Types of Listening

Answer 4

Informative, Relationship, Critical, and Appreciative

Question 5

Informative Listening

Answer 5

To understand the message

Key Variable: Vocabulary, Concentration, Memory

Question 6

Relationship Listening

Answer 6

Understand the information with the emphasis of the other person
Key Variables: Attending, Supporting, Empathizing

Question 7

Critical Listening

Answer 7

To evaluate and assess what they are hearing

Key Variables, Review and Preview, and mapping (identifying main points)

Question 8

Appreciative Listening

Answer 8

Answering the question, understanding if you like , value or enjoy what is being said

Question 9

4 Causes of Poor Listening

Answer 9

Physical, Personal, Gender, and Semantic (World View)

Question 10

Bad Listening Habits

Answer 10

Pretend to listen, assume topic will be boring, interrupts, listens only for facts

Question 11

Good Listeners

Answer 11

Pay Attention, Listen for big ideas, make it personal, focus on non-verbal behaviour, avoid assumptions

Question 12

Active LIstening

Answer 12

The receiver actively demonstrates that they’ve heard and understood by feeding back to the speaker either literal meaning, emotional content or both

Question 13

4 Active Listening Techniquees

Answer 13

Encouraging, Paraphrasing, Reflecting Feelings, Ask for information/clarification

Question 14

3 Elements of Paraphrase

Answer 14

A sentence stem, repetition/summary and checking for for accuracy

Question 15

Giving Feed Back

Answer 15

Be specific, descriptive, Focus on something that the person can act, balance the positive and negative, talk to the person now, choose one or two things the person can concentrate on, avoid inferences, use all aspects of communcation

Question 16

Presentation Anxiety

Answer 16

A physiological response to stress

Question 17

Causes of Presentation Anxiety

Answer 17

Fear of Negative Criticism, fear of the audience, avoidance, past experience, chemical imbalance

Question 18

3 Sources of Confidence

Answer 18

Prepare, Relax, Practice

Question 19

3 Employability Skills

Answer 19

Fundamental Skills, Teamwork Skills, Personal Management Skills

Question 20

Fundamental Skills

Answer 20

The ability to use numbers, think and solve problems, and manage information

Question 21

Teamwork Skills

Answer 21

The ability to work with others and participate in projects and tasks

Question 22

Personal Management Skills

Answer 22

The ability to learn and adapt, be responsible, and have positive attitudes and behaviours

Question 23

Meetings are

Answer 23

empowering, a great way to communicate, a way to develop work skills and leadership, and are morale boosting

Question 24

Opening Meetings

Answer 24

Start on time, review the agenda at the beginning, note meeting recorder to take minutes, clarify roles

Question 25

Time Management

Answer 25

Need to keep the process moving, ask attendees to help you keep track of the time

Question 26

Closing The Meeting

Answer 26

End on time and on positive note, review actions and assignments, set time for next meeting, clarify meeting minutes and.or actions will be reported back to member in most a week

Question 27

5 Sins of ineffective PResentation

Answer 27

``` No Clear Point No Audience Benefit No Clear Flow Too detailed Too Long ```

Question 28

3 Student Presentation Mistakes

Answer 28

Do not restate the main point | They read and do not speak

Question 29

2 Types of Speech

Answer 29

Informative and Peruasive

Question 30

Informative Speech

Answer 30

To transmit information of a factual nature, often seen as dry or boring, speak must be creative in using multi-sense learning techniques to maintain audience interest. Use Rule of 3

Question 31

Persuasive Speech

Answer 31

To influecne both individual and groups to accept a particular position or belief, requies a clear understanding of the audience and an intense listener focus

Question 32

Stages of Speaking with persuasion

Answer 32

Awareness of the Problem Understanding the Problem Understanding the proposed solution Visualization of the effects of the proposed solution Understanding how they, the audience must act

Question 33

5 Steps to developing the message

Answer 33

Use the audience, the opening, message transition, wrapping up, and question and answers

Question 34

6 Questions for audience analysis

Answer 34

What's the audience's initial reaction? How much info is needed? What obstacles must you overcome? What aspects can you emphasize? What expectations does the audience have about the language, structure and format for the messages? How will the audience use the information?

Question 35

3 Things to deliver a presentation with impact

Answer 35

Speaking Voice, Non-Verbal Cues, Presentation notes

Question 36

3 Aspects of Speaking Voice

Answer 36

Volume, Rate and Articulation, and Conversation Tone

Question 37

Keys to Volume

Answer 37

Be loud enough so everyone can hear you | No booming voice or quiet voice

Question 38

Keys Rate and Articulation

Answer 38

Moderate Pace, aim for around 175 wpm, for ESL a big issue is too fast a pace

Question 39

Keys to Conversational Tone

Answer 39

Most difficult, talk with not to,

Question 40

Nonverbal Communication

Answer 40

7% Words, 38% Voice Tone, 55% Body Language Consists of Dress, Eye Contact, and Body Language

Question 41

Key points to Dress

Answer 41

Clothes Speak louder then words, be respectful, judgments are made upon your dress

Question 42

Key Point to Eye Contact

Answer 42

Demonstrates confidence and credibility, also helps presenter assess the audience interest. Modified H or Z Pattern Maintain contact for only 1-2 seconds, any longer can cause false pretenses

Question 43

Key Points to Body Language

Answer 43

Consists of Facial Expressions and Gestures

Question 44

Proxemics

Answer 44

``` Study of Space Between People 0-2ft: Inimate Zone 2-4ft: Personal Zone 4-12ft: Social Zone 12ft+: Public Zone ```

Question 45

Presentation Notes

Answer 45

Use a system (Roman Numerals, letters, Numbers etc.) | No more then 5-10 words per points, no unnecessary words

Question 46

4 Team Member Assessment Steps

Answer 46

Identify Individual areas to work on Identify strengths and opportunity areas of members Map out plan to get the work done Map out plan practice/improve on opportunity areas

Question 47

Start Professionally

Answer 47

Establish credibility and professionalism as a team, When you are not presenting look formal

Question 48

3 Key Points to Transition Between Speakers

Answer 48

NO need to introduce all speakers at the beginning 1st speaker conclude next speaker will be introduced with small description of what is covered Look at the audience not the next speaker

Question 49

Capture Your Audience By

Answer 49

Starting from point A to B, keep objective in site

Question 50

WITFY

Answer 50

What's In it for you? | Tell audience it's importance to them and yourself

Question 51

4 Modes for Openers

Answer 51

Factoid, Narration or Anecdote, Question, Quotation. | *Only Use humour if the audience agrees with it's values, won't back fire, and doesn't put audience down

Question 52

Factoid

Answer 52

Real, Affects reader personally, specific and new to audience

Question 53

Narration or Anecdote

Answer 53

A very short story with what happened to you, and how it connects you to the audience. Must be interesting, real, recent, and links to the topic

Question 54

3 Criteria for opening with a question

Answer 54

Something audience cares about, something to which there is an answer, something the audience doesn't already know

Question 55

3 Criteria for opening with a Quotaiton

Answer 55

From someone audience knows and trusts, concise and memorable, and relevant

Question 56

5 Different Message Transitions

Answer 56

``` Opening to Agenda Agenda to Background Background to key Points Transition Between Points Transition to Wrap Up ```

Question 57

Opening to Agenda

Answer 57

Talk about the main points/ flow of presentation

Question 58

Agenda to back Ground

Answer 58

Offer Audience a context to the presentation Topic

Question 59

Background to Key points

Answer 59

State key point

Question 60

Between Points

Answer 60

Let the audience know you're moving on, "my next point is"

Question 61

Transition to Wrap Up

Answer 61

Develop a sentence tot ell the audience you are ready to conclude

Question 62

3 Aspects to Wrapping Up

Answer 62

Summarize key points, remind audience about benefits, call for action

Question 63

Question and Answer Tips

Answer 63

Don't praise questions, divert comments vs. questions, rephrase the question positively,