midterm Flashcards

(132 cards)

1
Q

Neuroscience

A

is the study of human nervous system, including the brain, its anatomy, functions, and the peripheral system it controls

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2
Q

Consumer neuroscience

A

points out to the academic approach to employ the knowledge and methods of neuroscience and psychology to understand consumers

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3
Q

Pepsi and Cola example showed:

A
  1. Showed the neurobiological basis for brand value
  2. Demonstrated how the medical devices can be used in the marketing context
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4
Q

Facial expressions

A

+
Easy and fast
Inexpensive
can measure universal emotions

-
* Internal emotions are not always expressed in facial changes

  • Confusion of emotional response (for a
    surprise and boredom responses)
  • Is better for a moving images / videos not
    for the static ones
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5
Q

Eye-tracking

A

Captures:
Fixations
Scan patterns
Pupil/posture changes

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6
Q

Eye tracking:

A

+
Good for measuring visual attention (time spent looking, where people looked at), and cognitive amount of information, emotions (through pupil dilation and time to first fixation on the stimuli)

Easy to use

Pretty cheap

Easily combined with other technologies

-
When measuring eyes can be difficult with glasses, also when the person is tired

Need to correlate with other reactions or self-reported responses: longer viewing can mean curiosity or cognitive load of information

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7
Q

Electrodermal activity:

A

+
* Fight / flight reaction
* Good to use for excitation indication
* in time - for movies, played for research
* A good tool to study reactions in a
* mobile environment

-
Answer after 3-5 sec. - shows excitement, emotion, but doesn’t say much about it being positive or negative

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8
Q

Respiration and heart rate:

A

These measures focus on the beating speed of the heart and how deep and fast a person is breathing.

Heart rate has been found to slow down momentarily when attention increases.

Fast and deep breathing is associated with excitement, while shallow breathing can indicate concentration, tense anticipation, or panic and fear.

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9
Q

Response time:

A

One way that nonconscious brain processes reveal themselves in behavior is by facilitating or interfering with the speed of response to word comparisons or visual choices.

Response-time measures provide a simple and accessible way to test the strength of association between different concepts.

They’ve been used successfully by neuromarketers in brand, product, and package testing.

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10
Q

Neurological or neurometric measures (based on brain signals) tend to be

A

both more complex and more accurate than body measures.

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11
Q

Functional magnetic resonance: fMRI

A

Captures
Oxygenated blood changes in different brain areas
3-5 sec. brain imagery
angl.imaging

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12
Q

Functional magnetic resonance imaging (fMRI):

A

+
Investigation of deep brain structures - understanding the responses in brain areas
* Spatial 3D brain map

-
Unnatural environment
* Expensive
* It is difficult to do a large-scale study
* License
* Expertise
* Later response, reaction after 3-5 sec.
* Noise

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13
Q

Electroencephalography - EEG
CAPTURES

A
  • Motivation
  • Cognitive load
  • Drowsiness
  • Engagement
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14
Q

Electrodermal activity measurement

A

Captures:
excitement and emotional arousal (3-5 sec after stimulus exposure)

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15
Q

Electroencephalography (EEG):

A

+
* Powerful
* Measures instantaneous brain activity
* Portable
* Cheap EEG variants
* Integrated metrics (emotion,
motivation, cognitive load, drowsiness)

-
* Requires time for research

  • Requires time for analysis
  • Expertise
  • Sensitive to movements (more problematic in a
    natural environment)
  • It’s good to match with the eye-tracking in order
    to know when the person was looking at when they had a certain brain response
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16
Q

Magnetoencephalography (MEG):

A

This technique measures minute changes in magnetic fields produced by the brain.

It has many advantages but requires multi-million-dollar machinery that must be super- cooled to near absolute zero to operate.

It’s used in academic studies but hasn’t caught on as a practical method for commercial neuromarketing.

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17
Q

Research process

A

Planning –> Test –> analysis –> report

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18
Q

Steps and process

A
  1. Study goal
  2. Hypotheses
  3. Context and method
    choices
  4. Data collection
  5. Pre-processing of the data:
    cleaning artifacts, calculating metrics, defining AOI
  6. Data analysis and recommendations
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19
Q

Domains of use

A
  1. Branding
  2. Product design & innovation
  3. Advertising
  4. Consumer journey and decision-making
  5. Online experience
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20
Q

What is consumer neuroscience and neuromarketing? How could it be used?

A

consumer neuroscience is a field of research that applies neuroscience methods and techniques to understand consumer behavior, including how people make purchasing decisions, evaluate products, and respond to marketing messages.

Neuromarketing, on the other hand, is the application of consumer neuroscience to marketing research and practice.

Neuromarketing techniques include measuring brain activity, eye tracking, skin conductance, and facial expressions to gather data about consumers’ subconscious reactions to advertisements, packaging, product design, and other marketing stimuli.

This data can then be used to inform marketing strategies and improve the effectiveness of advertising campaigns.

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21
Q

Models of Consumer Decision-making and Choice

A
  • Intuitive decision-making model by Genco
  • Value-based decision-making by Rangel, Camerer & Montague
  • Dual-processing theory by Kahneman & Tversky: cognitive biases
  • Hyper choice and choice paralysis
  • Constraining factors in consumer decision-making
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22
Q

We continously learn consciously and unconsciously

A

1) Instincts
2) Learning machine

Neurons transmit information to each other via chemical and electrical impulses through the synapses - these connections help to create and store memories, regulate other functions.

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23
Q

Neurons firing together rather than firing in the specific brain area

A

17th and 18th century: prenology
* Certain brain areas are responsible for certain functions
* Developed by German physician F.Z.Gall

* Birth for neuroanatomy 
* Every mental process evoke multiple regions in the brain
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24
Q

Brain areas:

A

FRONTAL
LOBE

PARIENTAL
LOBE

OCCIPTAL
LOBE

TEMPORAL
LOBE

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FRONTAL LOBE
Executive functions Emotional control Reasoning Planning Problem-solving
26
PARIENTAL LOBE
Sensations Perception Recognition Orientation
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OCCIPTAL LOBE
Visual processing Primary visual area
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TEMPORAL LOBE
Language understanding Hearing Memory Recognition
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Intuitive vs. rational consumer
I N P U T --> I N T E R N A L P R O C E S S E S -> O U T P U T impressions -> determine meaning -> analyze -> speak and act implicit decisions --> start at 2 and ends at 4 explicit decisions --> starts at 3 and ends at 4
30
Form impressions before reaching the conscious awareness
GESTALT = UNCONSCIOUS CONSTRUCTION Two kind of information encoded into the objects 1. Cognitive (automatic attention) shape, colour 2. Emotional innate emotional value LEARNT emotional value
31
Determining value in the brain (pepsi vs cola)
Neurobiological view: Reward or punishment Subjective experience value
32
Deliberating and analyzing
* Retrieving memories * Interpreting the past * Anticipating the future * Planning * Forming intentions * Evaluating/judging * Simulating * Calculating * Reasoning * Rationalizing
33
4. Speaking and acting
1.Verbal expression 2. Action expression – buying, using etc. (investing = the money, the time etc.)
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Output - decisions are:
Reflexive implicit decisions: Both the trigger and the resulting choice are nonconscious and automatic. Intuitive implicit decisions: we’re aware of making the choice, but we can’t quite determine why or how we made it. Explicit decisions result from conscious deliberation: the mental activities of planning, reasoning, evaluating, simulating, and, of course, the experience of deciding itself.
35
different Valuation systems
Pavlovnian Habitual Goal directed
36
Pavlovnian
TO PROMOTE SOCIAL ISSUES! Indirect route: emotional connections, non- conscious processing, affective conditioning – association building; PERCEPTUAL (PHYSICAL) CONCEPTUAL (MEANING) Bounty reklama ir social problemu reklamos arb rukymo Coca cola or McDonalds
37
Habitual
TO CREATE HABIT BASED PRODUT DESIGN? HABIT – automatic behavior triggered by situational cue – we do things with little or no conscious control. Not too far from addiction, but addiction is self-destructive Facebook or tinder, smoking lottery tickets
38
Goal directed
FIND A meat brand “I WANT TO BE ATTRACTIVE” --> perfume ads Fit people are goal directed example
39
Choice paralysis
* not able to decide and make the final choice * losing time trying to solve the choice dilemma * take time to think over before purchasing a product * postpone the purchase * cancel our purchase
40
Hyper choice
too many choices -> choice paralysis
41
Choice architecture
surusiuoja i skiltis kas galimai gali but idomu
42
Choice architecture
Types of vine
43
4 criteria that motivate consumers to buy while reducing choices
1. When people want to make a quick and easy choice 2. When the product is complex (so fewer choices help the consumer decide) 3. When it’s difficult to compare alternatives 4. When consumers don’t have clear preferences
44
Constraining factors in consumer decision-making: time, degree of information, cognitive capacity
Scarcity effect --> time --> Toilet paper problem during quarantine Eg. Only 1 left in stock Information overload --> degree of information --> pilna info prideta Cognitive capacity and choice --> ikea instrukcija
45
decision making Based on dual-processing theory Different factors impact decision-making
We make decisions very fast, based on value-based dm model, we use three valuation systems – Pavlonian, habitual and goal-directed Based on dual-processing theory, the information is being processed by two so-called thinking systems – system I and system II, intuitive vs. rational system Different factors impact decision-making – cognitive biases, habits, emotions, time, information etc.
46
Choosing a context of study and methods
1. External validity: lab. vs. more naturalistic environment 2. Internal validity: complexity in the environment, co-founders 3. Considerations
47
1. External validity:
lab. vs. more naturalistic environment Can I measure what I am aiming for? Does it represent the actual world?
48
2. Internal validity:
complexity in the environment, co-founders Stimulation: colors, senses High-pressure cues Systematic errors in measuring Neural and body reactions NOISE – movement
49
Considerations
1.Cost (technical costs, experiment- related costs) 2.Expertise (data collection, data analysis) 3.Time (data collection, data analysis) 4.Versatility (technical capabilities)
50
Approaches to ad testing
traditional neuromarketing
51
Traditional
approach: * Focus groups for concept generation and testing of the concepts * Live testing, surveys to understand reflections on positive/negative response, interest, believability, memory recall, can measure the change comment: Time to organise the focus group Resources to gather people in one location Self-reflection-based biases: social bias, memory, distortion, emotional unavailability, information provided might be incomplete Time to summarize the results
52
neuromarketing
approach: * The use of medical devices can help to understand conscious and unconscious bases of decision-making * Can help to predict the behaviour * Measurement can be done in a real-time * Specific changes can be indicated comment: * Time, expertise, data analysis complexity * Difficult to get the practical implications – taking action from the conclusions * Challenges in determining conclusions
53
* Attentional processes:
top-down and bottom-up attention
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Bottom-up attention
1. Evolutionary mechanism ○ Automatic cues ○ Emotional cues ○ Novelty 2. 8-10 cues in one picture
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Bottom-up Visual attention and perception
1. Contrast, brightness, curvature; frequency 2. colors 3.movements 4 center 5 orientation 6 size
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emotional cues for bottom up
1sexual 2 faces, directions 3 nature 4childre
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TOP DOWN -->
goal directed attention
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TOP DOWN goals
conscious and unconscious
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Advertising effectiveness:
direct and indirect
60
direct route
attentiion, logics, recall - impact sales directly
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AIDA model
direct route A awareness I interest D desire A action
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indirect route
emotional connections, non conscious processing
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How to use the cues?
* Use less but clear cues ( 1-3) * Evaluate what is the most important information to be seen / product, brand, call to action? * Test the cues with AI solutions or blurring the picture * Most effective: when product is new, when there is a high cognitive load of information (ex. in the store)
64
The word “gestalt” itself means
“unified whole,” a phrase that perfectly captures how we perceive, process, and piece together fragmented parts.
65
Gestalt assumptions
* Objects are perceived in the simplest form * We are looking for a relationship between different objects in space / context * Naturally, we visually follow the lines and curves The brain tries to fill in what is not there
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Gestalt rules
Closure Proximity Continuity Similarity Figure / ground
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Closure
- we tend to fill in the blanks, the focus is on the form, not the details
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Proximity
belonging to a group encourages you to see the object as one
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Continuity
recognition of continuous lines or curves
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Similarity
objects with the same properties are interpreted as related (shape, color, size, etc.)
71
Figure / ground
the smallest elements in a figure help to shift between two non-ambiguous things
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Law of Closure
This law tells us that our brains usually associate disconnected elements with forms we already know. This means that our brains also tend to complete missing links without being asked to, though we must first be familiar enough with the implied shape for this to happen. The image below is a great example of this. With a quick look at the image, your mind instantly fills in the missing parts with two shapes that you already know: circles and triangles
73
The LAW of proximity
Says that we subconsciously perceive objects that are close to one another as within the same group. Since our brains seek continuity, this subconscious grouping lets your brain create a clear interpretation of the relationship between objects
74
Law of Continuity
The Law of Continuity explains how our eyes search for continuous forms and follow smooth paths. This means we prefer to interpret visual information as connected instead of disconnected. As an example, if we look at the image below, we’ll be inclined to see the disjointed dots as running in a smooth, curved line.
75
Law of Similarity
The Law of Similarity says that our brains perceive objects with common elements as belonging to each other, whether the “common elements” here are shape, color, size, texture, or any other visual element. As far as web content goes, the Law of Similarity is useful when you need to organize dissimilar objects – such as images and texts of different sizes – into a group. One way to create a visual unity of dissimilar objects is to apply a common characteristic to them, such as the same background color.
76
Law of Figure/Ground
The Law of Figure/Ground shows how our minds find a visual focus by separating figure from the background. The “figure,” also called “positive shape,” is the part of a composition that we pay attention to. This law explains that the “figure” emerges as the part of a visual element that takes us the least cognitive effort to process. In other words, it’s the part that jumps out to us the most. The rest of the visual element would be then be considered the “ground.”
77
There are 3 types of figure/ground relationships.
Depending on your goal, all three of them create opportunities for effective visual communication. In a stable figure-ground relationship, the figure can be clearly distinguished from the ground. In an ambiguous figure-ground relationship, no part of the image stands out as either the figure or the ground. In a reversible figure-ground relationship, both the figure and the ground will have an equal weight in the image. This means that our eye can “flip” the figure and the ground, such as in Rubin’s Vase below.
78
KISS -
keep it simple and stupid * Attract the initial automatic attention and then guide towards the next step * Reduce information load focusing on how information is exposed, in which way addressing visual saliency (clarity of info) and conginitive load (complexity)
79
The Tools for Measuring “Micro-decisions”
Measuring attention Emotional and cognitive responses Understanding memory
80
Measuring attention
Using tools such as eye-tracking or NeuroVision, it is possible to understand exactly what customers choose to pay attention to, and what they ignore or completely miss. Understanding attention is like getting a first-row seat to understand what your customers will spend time with.
81
Emotional and cognitive responses
Once something is noticed, it becomes critical to understand how they respond. Are they engaged or bored? Do they show signs of interest, comprehension, or overload and "tuning out"? Does the material trigger the right thoughts and associations?
82
Understanding memory
In the end, is your information stored and remembered? Do people remember the message, your brand, or do they merely recall some random fragment of your information?
83
Why do we need to measure subconscious responses?
Neuroscience has shown that a vast amount of our behaviour is driven by brain processes that operate below our conscious awareness. While many of these processes are related to survival mechanisms (such as breathing, motor functions and homeostatic regulation), and not of primary interest to marketers, a significant number are nevertheless associated with emotions, storage and retrieval of memories, involuntary attention and perception, semantic processing and decision-making.
84
The Stroop test
can be used to measure a person's selective attention capacity and skills, processing speed, and alongside other tests to evaluate overall executive processing abilities.
85
Unconscious effects on consumer choice:
How do we nudge emotions, attitudes, and behavior with exposed information? 1. Priming 2. Novelty/familiarity 3. Processing fluency 4. Cognitive biases (session 1) 5. Emotional markers (session 7)
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Subliminal
under the limen of conscious awareness.
87
Subliminal message
– message exposed under the limen of conscious awareness.
88
Subliminal stimuli
– stimuli exposed under the conscious awareness in order to prepare the behavior, emotion, or thought related to the certain context and situation.
89
Subliminal perception
– the perception of the information that is not available for the eye, but available for the brain.
90
Priming
1. Activation of perceptual - behavior link 1.1 Activation of low-road imitation & 1.2 Activation of high-road imitation 2. Activation of the automatic goal pursue
91
Priming –
preparation of the mental states to react to the following stimuli by activating the percept in the implicit memory.
92
Subliminal priming –
unconscious preparation of the mental states to react to the following stimuli by a brief exposure of information.
93
Types of priming
Direct attribute priming Indirect attribute priming Brand priming Color priming Priming with pictures
94
Direct attribute priming
For this point, we have a good example as an explanation. Some researchers approached customers in an electronics store, who’d entered to buy a new laptop. Half of the customers were asked about what memory needs they have, and the other half were asked what processor needs they have. It was a simple, straight-forward question about their needs. But, the questions had a massive impact on customers.
95
Indirect attribute priming
Another way to influence the subconscious is indirect techniques. Remember the example I gave at the beginning about the effect of French music to influence wine choice. This is a clear example of how to use indirect priming to affect buying decisions. Indirect attribute priming can be as simple as playing particular types of music or using words to stir subconscious associations. Let’s take another simple example. We take the color BLUE. It makes you think of blue, and that includes BLUE things too. And because I’ve mentioned the word BLUE your subconscious is already making associations. These can include: * The sea * The sky And if we follow that on further, priming you with BLUE, and you making subconscious associations to sea and sky, will make you more receptive to the idea of a holiday. Or at least make the idea feel more desirable
96
Color priming
Colors have different meanings and are often used for prime emotions. You can, for example, color your background or only specific elements like buttons or content areas. Always beware of your target group and their understanding of colors. Down below is an image with different colors and what they mean, associated with different brands that use it.
97
Priming with pictures
Use pictures to prime your customers. For example, research has found that happier facial images can affect our consequent behavior. There was a study looking at the impact of subliminal facial expressions: happy, neutral, or angry. They found that people who had seen a happy face went on to drink more lemon Koolaid than those who had seen either a neutral or angry face. Coca Cola grasped this idea in one of their marketing campaigns, “Open the happy can”. In the advertising, it shows the top of a can of coke with a “smile” in the gap post opening. Every time you open a can, you get a big, wide grin smiling back at you.
98
1. Neuromarketing myths and ethical concerns - (Neuroethics)
* „BUY” button in the brain * It’s all about brain scans * It’s too inaccessible and expensive
99
2. Regulatory guidelines for ethical research
NMSBA (Neuromarketing Science & Business Association) code of ethics (example from Neuromarketing Institut code of ethics): To only use non-invasive measuring tools To fully inform participants, researchers, and clients of the purpose of the research To anonymously collect participants’ data and to preserve their anonymity To solely engage in research activities having an overall ethical objective * Informed consent * Privacy * Age???
100
Limitations
Bias in the results Complexity and variability in analysis Environment in experiments matter The cost of research
101
Risk of reverse inference
the process of inducing reasoning backward from observation to a popular process not directly tested but associated via other research.
102
Code of ethics
whether research participants fully understand and can consent to the information being used, even though they may be less aware of what information is gathered; and 2. whether populations who did not consent to or participate in research are losing their rights to privacy and autonomous decision-making by extrapolation. the reach of improved advertisements does not push consumers beyond their free will
103
Traditional and non-brain approaches
Observational approach Survey approach Neuro-pricing
104
Major Pricing Strategies
Customer value-based pricing Cost-based pricing Competition-based pricing
105
Psychology of pricing
Charm pricing Prestige pricing BOGOF Comparative pricing Visually highlight the different prices
106
Charm pricing
This strategy, often called "charm pricing," involves using pricing that ends in "9" and "99."
107
Prestige pricing
Prestige pricing is the complete opposite of odd or charm pricing. Prestige pricing involves making all numerical values into rounded figures, i.e., $99.99 is converted to $100.
108
BOGOF
This is a pricing strategy in which customers pay the full price for one product or service to get another for free. The psychological strategy at work here is, simply, greed. Once a customer comes across the offer, logic gets tossed to the wind and the main focus is making a purchase to get the free item.
109
Comparative pricing
Comparative pricing may be tagged as the most effective psychological pricing strategy. This simply involves offering two similar products simultaneously but making one product's price much more attractive than the other. This is a psychological game of choice for the customer, who has to choose between two products that are similar but have different prices. This strategy works well with fashion brands, which place side by side tuxedos with similar quality but different prices, to make customers pick the more expensive one, which is the desired purchase.
110
Visually highlight the different prices
When you offer a sale with a previous price side by side with a new one, you make more sales because customers feel they are getting a bargain and are not interested in researching the drop in price. To make the new pricing strategy work effectively, use the psychological trick of changing the font, size and color of the new price.
111
key about emotions
* Emotional and rational levels for consumers to be persuaded to buy product. * The right price can be set by using an observational survey or a neuro-pricing approach. When customers liked both the product and price, their nucleus accumbens was found active.
112
Sensory marketing is when a business uses many different senses to create a positive impression for a brand.
Appealing to multiple senses and sensory cues helps in winning a customer’s attention and trust by appealing to each of the five senses. Using sensory marketing tactics involves finding creative ways to appeal to the needs and wants of customers, and to make a lasting impression through unique marketing tools that can trigger sensory stimulus. The research says that if any brand is able to trigger more than three senses of the five, the brand’s engagement is likely to increase to 70%.
113
Sensory Marketing with SIGHT
Images Text Graphics Video Light
114
Color is Key
When selecting colors, bear in mind that you may be influencing how potential customers feel. Colors can evoke a wide range of emotions, with studies consistently showing a link between certain colors and certain emotions. Cool blues, for example, are the go-to color if you wish to attract professionals. Takeaway: Make sure to familiarize yourself with how color may be used to influence purchasing behavior.
115
Sensory Marketing With SOUND
Voice overs Sound effect Thematic music
116
Sensory Marketing With TOUCH
* Comfort * Collateral * Hands-on tests
117
Sensory Marketing With TASTE
Mirror Neuron And Empathic brain Samples New flavors
118
Digital sensory marketing
sound Touch Smell and taste
119
Augmented reality
Augmented reality can help online retailers significantly reduce returns by providing an engaging 'try-before-you-buy' digital experiece
120
consumer needs classification
1 physiological 2 safety needs 3 love needs 4esteem needs 5 self-actualization
121
Perceptual positioning
kai naudoja masinos vienodus fonus kai kvepalai uzdeda moters veida kai kava uzdeda juoda fona
122
The brain can’t ignore:
* novelty * eye contact * pleasure/reward images
123
Emotional Branding vs. Emotional Advertising
Although it may seem self-explanatory, emotional advertising is a complex practice and when done incorrectly can leave your audience feeling confused. With careful consideration and use of emotional appeal, however, emotional advertising can be highly effective. Emotion can be applied more directly in advertising, such as in a specific ad or campaign. Each emotional ad contributes to the emotional branding strategy — emotional ads are like the individual building blocks that create structural integrity of the brand. Many companies will create emotional ads in response to major events, while also promoting their products or services.
124
behavioral learning and cognitive learning theories
Reptilian brain Fight Escape Food sex Limbic system Emotions Automatism Neucortex Think logic creativity plan
125
Advergaming
is an advertising technique where games are used as a means of advertising products or services. This not only promotes brand awareness but also improves engagement.
126
Advergaming types
Non-intrusive Customize Viral Measurable
127
Non-intrusive
Advergaming offers a non-intrusive way to connect with the public. The users themselves voluntarily interact with the game.
128
Customize
Advergames are easy to customize. By designing a video game from scratch (or adapting an existing format), a brand can include its style and values in a unique product that represents it.
129
Viral
They can go viral easily. The games are very addictive and entertaining, and have a social component (just look at the success of Candy Crush on Facebook!). Therefore, there is a good chance that users will share them.
130
Measurable
They are easily measurable. you can record all users interactions with the game, such as the time they spend playing, the number of times they log in, or the screen they leave.
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Memory systems
sensory memory attention short term memory elaborate rehearsal long term memory
132
The Brain Reward System (BRS)
is an amazing group of neural structures that are commonly known to be responsible for our desire and craving for a reward (incentive salience) and positive emotions involving pleasure, joy and euphoria. It is intrinsically linked with motivational processes and has been a key area of focus in academic consumer neuroscience research.