Midterm

Question 1

Module One

What are the principles of practice from the OCSWSSW?

Eight Principles

Answer 1

Relationship with Clients
Competence & Integrity
Responsibility to Clients
Records
Confidentiality
Fees
Advertising
Sexual Misconduct

Question 2

Module One

Describe the competence and integrity principle of practice.

Answer 2

Professional development, boundaries, policies and legislation, advocating, awareness of power, and conflicts of interest.

Question 3

Module One

Describe the relationship with clients principle of practice.

Answer 3

Client needs, own values and attitudes, client capacity and right to achieve goals, limits and boundaries defined.

Question 4

Module One

What are two codes of conduct from the OCSWSSW?

Code of Ethics

Answer 4

Maintaining the best interest of the client and maintaining confidentiality in all client interactions.

Question 5

Module One

How would you model maintaining the best interest of the client in professional practice?

Answer 5

Understanding the needs of the client, recognizing your scope of practice, and focusing on empowerment and strengths with clients.

Question 6

Module One

How would you model maintaining confidentiality in professional practice?

Answer 6

Discussing confidentiality with clients, seeking supervision if there may need to be a breach of confidentiality, not revealing irrelevant information about the client, removing identifying information if possible when seeking guidance.

Question 7

Module One

Describe the responsibility to clients principle of practice.

Answer 7

Discuss limits of service, no discrimination, timely responses, and services are delivered responsibly.

Question 8

Module One

What are the ages of consent for sexual activity in Canada?

12-17

Answer 8

12-13: Can only consent to sexual activity with a person less than two years older.
14-15: Can only consent to sexual activity with a person less than five years older.
16-17: Can consent to sexual activity with a person who is any number of years older.

Question 9

Module One

What are two situations where you would have to breach confidentiality to report abuse to CAS?

sexual acitivty

Answer 9

If a person under 18 disclosed that they were having a sexual relationship with someone in a position of authority.

If a person who is younger than 16 is having a sexual relationship with someone who is not within the age restrictions.

Question 10

Module One

What are ethics?

ethics vs laws

Answer 10

Moral compass and guidelines for making appropriate professional decisions.
Increases professional standards.
Accountable in professional association.
Outlined in professional associations e.g. OCSWSSW.

Question 11

Module One

What are laws?

ethics vs laws

Answer 11

Often based on ethical principles.
Obeying law is part of ethical behaviour.
Violations are accountable in the courts.
Outlined in Criminal Code, Acts etc.

Question 12

Level 2

What technique/pitfall is this?
“That must have been a very difficult situation to be in.”

Answer 12

Empathy

Question 13

Level 2

What technique/pitfall is this?
“Don’t you agree that it would be helpful to at least try to quit drinking?”

Answer 13

Leading question

Question 14

Level 2

What technique/pitfall is this?
“Can you tell me about your last job?”

Answer 14

Closed question

Question 15

Level 2

What technique/pitfall is this?
“Tell me about the last time you felt happy.”

Answer 15

Directive

Question 16

Level 2

What technique/pitfall is this?
“What were you thinking about when that happened?”

Answer 16

Open question

Question 17

Level 2

What technique/pitfall is this?
“It sounds like you were resentful; would that be true?”

Answer 17

Paraphrase

Question 18

Level 2

Mary is a client seeking counseling with Sally, a graduate of the SSW program at Fanshawe. Mary is struggling with a decision about whether or not she should quit her job because her boss is harassing her. Sally understands the issues that Mary is concerned about because she experienced them herself in a previous job. Sally feels that it would be important to tell Mary exactly how she herself handled the situation so that Mary knows what to do. What trap/pitfall is Sally falling into?

Answer 18

Inappropriate self-disclosure.

Question 19

Module Two

What are some motivational problems?

Answer 19

Learned helplessness
Burnout
Denial
Involuntary
Ambivalence
Energized but fragile

Question 20

Module Two

What strategies would best support a client experiencing learned helplessness?

Answer 20

Increase locus of control

Question 21

Module Two

What strategies would best support a client experiencing denial?

Answer 21

Educational information

Question 22

Module Two

Cindy is coming to counselling for addictions issues. The counselling was court-ordered however Cindy feels it would be a waste of time. Cindy admits to the counsellor that she has a problem with her substance use but doesn’t feel that counselling is right for her. Cindy describes to the counsellor, some of the things she has done already to reduce her use (e.g., distraction techniques, change in environment). When assessing client readiness for change, what stage is Cindy in?

Answer 22

Action

Question 23

Module Two

How are we as helping professionals affected by motivation, capacity and opportunity?

Answer 23

Motivation: to work with the client
Capacity: in terms of your knowledge, skills and energy
Opportunity: size of caseload, agency sanctions etc.

Question 24

Module Two

Precontemplation

What is it?

Answer 24

Believes there is no need for change or no motivation for change.

Question 25

# Module Two Contemplation | What is it?

Answer 25

Entering dialogue about change or showing willingness for change

Question 26

# Module Two Preparation | What is it?

Answer 26

Concentrating, focusing and planning for a change

Question 27

# Module Two Action | What is it?

Answer 27

Active participation in exploring and practicing new skills and behaviours

Question 28

# Module Two Maintenance | What is it?

Answer 28

Continuing and reinforcing new behvaiours; coping with setback/mistakes

Question 29

# Module Two Termination | What is it?

Answer 29

No interest in old behaviour; new learned behaviour

Question 30

# Module Two What are two strategies used for clients in the pre-contemplation stage?

Answer 30

Rolling with resistance and supporting self-efficacy | Radical acceptance, identifying past success and strengths

Question 31

# Module Three What are some techniques that decrease resistance?

Answer 31

Empathy Genuineness, respect, open mind Rolling with resistance Reflective and non defensive responses Strengths approach Radical acceptance

Question 32

# Module Four What is the Rogarian perspective of basic optimism?

Answer 32

Understanding the client's subjective experience: knowing what they need

Question 33

# Module Four What is the Rogarian perspective of actualizing tendency of persons?

Answer 33

Realizing an individual's potential and growth.

Question 34

# Module Four What is the Rogarian perspective of warm regard?

Answer 34

Non-judgmental caring, positive regard does not change.

Question 35

# Module Four What is the Rogarian perspective of congeruence?

Answer 35

Being authentic, honest, and genuine

Question 36

# Module Four What is important in goal setting with clients?

Answer 36

SMART goals | specific, measurable, attainable, relevant, time bound

Question 37

# Module Five What are the five basic needs outlined by Glasser?

Answer 37

Love, belonging, power, fun, freedom, and survival.

Question 38

# Module Five What is a behavioural example of how love might be met?

Answer 38

Getting into a committed relationship

Question 39

# Module Five What is a behavioural example of how belonging might be met?

Answer 39

Acting like your peers to fit in

Question 40

# Module Five What is a behavioural example of how power might be met?

Answer 40

Pushing yourself in school to get good grades

Question 41

# Module Five What is a behavioural example of how fun might be met?

Answer 41

Going out with your friends

Question 42

# Module Five What is a behavioural example of how freedom might be met?

Answer 42

Moving out on your own

Question 43

# Module Five What is a behavioural example of how survival might be met?

Answer 43

Getting groceries

Question 44

# Module Five What does Glasser mean by "there is no such thing as common sense"

Answer 44

Everyone's perceived worlds are different. No one sees things the same way; therefore common sense can not exist as it would be different for everyone.

Question 45

# Module Five Listening for metaphors technique | What is it?

Answer 45

Listening for these figures of speech that use and object or idea to suggestv analogy.

Question 46

What startegy should you use when dealing with an involuntary client

Answer 46

Empathy, explore thoughts and feelings

Question 47

What strategy should you use when dealing with a client who is burnt out?

Answer 47

Investigate reasons for previous failures

Question 48

What strategy should you use when dealing with clients experiencing ambivalance?

Answer 48

Explore mixed feelings

Question 49

What strategy should you use when dealing with a client who is energized but fragile?

Answer 49

Positive reinforcement, plan for obstacles.

Question 50

# Module Four “I am able to help you process your feelings about your mother but I would not be able to talk to her for you.” Which Rogarian technique is this?

Answer 50

Congruence

Question 51

# Module Four “I hear you saying that your friend is worried about you.” Which Rogarian technique is this?

Answer 51

Empathy

Question 52

# Module Two What are two strategies used for clients in the contemplation stage?

Answer 52

Developing discrepancy and affirming ambivalence | Looking forward and back, normalizing mixed feelings

Question 53

# Module Two What are two strategies used for clients in the preperation stage?

Answer 53

Goal setting and reviewing consequences of actions and in-actions

Question 54

# Module Two What are two strategies used for clients in the action stage?

Answer 54

Positive reinforcement and highlighting successes

Question 55

# Module Two What are two strategies used for clients in the maintenance stage?

Answer 55

Preparing client for mistakes and learning from set backs | Normalizing and learning about new strategies

Question 56

How are Glasser and Roger's theories similar to each other?

Answer 56

They both believe that the setting of the counselling environment is important and that increasing locus of control is important. Also, they both recognize people as humans instead of a label or diagnoses.

Question 57

How are Glasser and Roger's theories different?

Answer 57

Glasser focuses on how needs affect behaviours, feelings, thoughts and physiology. Changing these behaviours to meet their needs. Rogers focuses on our duty to provide clients with the right conditions to change (a positive and strong relationship). Techniques should be used to enhance the relationship.

Question 58

When do you use the EAR strategy?

Answer 58

When someone shares good or bad news.

Question 59

What is the EAR strategy?

Answer 59

E-entusiasm or empathy A-actively attending R-responding construcitvely

Question 60

What is the only option in the EAR strategy to successfully build rapport?

Answer 60

An active constructive response.

Question 61

# Module One What are the five steps to the ethical decision making model?

Answer 61

1. Identify issue 2. Examine important and relevant ethical principles 3. Choose most important principle and evaluate risks and benefits 4. Be mindful or personal emotional reactions 5. Devleop an action plan

Question 62

What are the ethical principles?

Answer 62

1. protection of life 2. equality and inequality 3. autonomy and freedom 4. least harm 5. quality of life 6. privacy and confidentiality 7. truthfulness and full disclosure