Midterm 2 Flashcards
(54 cards)
List 4 elements of an entitlement mindset
Everyone is given informal tenure
The appraisal System has no real impact
The promotion system doesn’t reflect individual merit
Innovations are punished, and fine-tuners are rewarded
Layers of people are paid to make sure no mistakes are made
Managers fail to hold employees accountable for shoddy work and wasted time.
List 4 elements of an earnings mindset
People are under pressure to perform – they know they will be rewarded for achieving more than others
They expect challenges – mastering challenge is the only way to improve their skills
They welcome risk – they realize that they and the company will benefit from winning
It takes a lot of courage and confidence – most people want to be held accountable for their work, rewarded for working hard, and they want those whose slack off to be punished.
What are the 3 outcomes of an earnings mindset?
Productivity increases
Innovation is unleashed
Teamwork Flourishes
List 3 ways to move people out of an entitlement mindset
Set new incentives for performance Increase pressure Increase accountability Reward people Punish as well as reward. Require risk-taking. Increases visibility and peer pressure Create competition Create a meritocracy
Performance =
Motivation X Ability X Environment
Describe the expectancy theory model
What did Brandon say about it?
Expectancy- Effort- Will my effort lead to high performance?
Instrumentality- Performance- Will performance lead to outcomes?
Valence- Rewards- Do I find the outcomes desirable?
Don’t want any to be 0. Wouldn’t do anything if you didn’t think anything would come of it.
The automated response is called the
decision rule
What does satisfice mean?
Satisfice: accepting the first alternative that meets your minimum criteria
What is democratic decision making?
Democratic Decision Making: employees participate in the making of the decision
What is Authoritarian Decision Making?
leaders make the decision alone without necessarily involving employees in the decision-making process
What is Laissez-Faire Decision Making
leaving employees alone to make the decision. The leader provides minimum guidance and involvement in the decision
What are the 3 steps to Developing an effective performance management process?
Step 1 - Develop a Visionary Plan
Step 2 - Develop Tactical Plans
Step 3 - Implementation Plan
Describe the bounded rationality model
Individuals knowingly limit their options and choose best alternative without exhaustive search & satisficing may occur (accepting first alternative that meets minimum criteria)
What are the 8 steps to the Rational decision making model?
- Identify the problem
- Establish decisions criteria
- Weigh decision criteria
- Generate alternatives
- Evaluate alternatives
- Choose best alternative
- Implement decision
- Evaluate decision
Direction of influence
Up/down= boss. Side/side= leadership
What are the 9 elements to the Synergistic decision making model?
Active listening- gain understanding
Being supportive- preoccupied with own security vs. success of group
Participation- Everyone feels comfortable expressing their views
Analyzing the situation- don’t jump to conclusions
Setting objectives activity trap- clearly identify objectives
Alternative strategies- (advocacy method)
Adverse consequences- (likelihood X severity= adversity)
Reaching Consensus Decision- Effective Decision = Quality x Acceptance
What was Victor Vroom’s opinion of the Decision Making/Leadership Model?
there is no one right answer, you have to evaluate the situation and identify what leadership style is good where.
An D1 is called
And needs ___ directive behavior
and ___ supportive behavior
an enthusiastic beginner.
high
low
directing/ telling
An D2 is called
And needs ___ directive behavior
and ___ supportive behavior
A disillusioned learner
high
high
coaching/ selling
An D3 is called
And needs ___ directive behavior
and ___ supportive behavior
a reluctant contributor
low
high
supporting/ participating
An D4 is called
And needs ___ directive behavior
and ___ supportive behavior
a peak performer
low
low
delegating
Competence =
Commitment =
Task Knowledge and Skills, Experience & Transferable Skills
Motivation & Confidence
Who makes strategic decisions? Give 3 examples
CEO, board of directors
Should we merge with another company?
Should we pursue a new product line?
Should we downsize?
Who makes tactical decisions? give 3 examples
Managers
What should we do to help the employees work together?
How should we market the news product line?
Who should we let go?
