Midterm

Question 0

Common negotiation mistakes

Answer 0

Staying committed to initial course of action, anchoring and adjusting, poorly presenting alternatives, overwhelmed by info, overconfidence, assuming both sides are fighting for the same thing

Question 1

Creating Value

Answer 1

Expanding issues/opportunities that can be evaluated in a negotiation. Greater likelihood each party will be satisfied

Question 2

If negotiation doesn’t work

Answer 2

Mediation or arbitration

Question 3

Mediation

Answer 3

When an individual works with both parties to find common ground

Question 4

Arbitration

Answer 4

Someone makes final decision

Question 5

What to consider in cross cultural negotiations

Answer 5

Individualism v collectivism, egalitarianism v hierarchy, low-context v high context communication

Question 6

Whole Foods teamwork

Answer 6

Teams in store for certain food types, measured in labor productivity (bonus incentive)

Question 7

Kyocera amoeba

Answer 7

Groups that keep subdividing like an amoeba

Question 8

Factors that help build successful teams

Answer 8

Clear task, interdependence, boundaries

Question 9

Norms

Answer 9

Standards of behavior ex. traveling to see people in person

Question 10

Team

Answer 10

A group of 2+ people with complementary skills who are committed to working together to achieve a specific objective

Question 11

Work groups differ from teams because

Answer 11

More individual, one leader, better for less-complex tasks

Question 12

Important factors in team composition

Answer 12

Diversity, technical and interpersonal skills, size based on problem

Question 13

Manager-led team

Answer 13

Manager acts as leader

Question 14

Self-directed teams

Answer 14

Determine own objectives and methods by which to achieve them

Question 15

Why self-directed teams?

Answer 15

Empowers members

Question 16

Stages of team development

Answer 16

Forming storming norming performing adjourning

Question 17

3 components of team effectiveness

Answer 17

Meaningful results, team member satisfaction, ability to work together in future

Question 18

What do team leaders do?

Answer 18

Demonstrate integrity, be clear and consistent, create positive energy, find common ground, manage agreement/disagreement, encourage and coach, share info

Question 19

For managing a geographically distributed team

Answer 19

Communicate more, spell out everything, share background info, probe for problems, leverage diversity

Question 20

Pros and cons of diversity

Answer 20

Good for examining issue from all angles but in short run can create interpersonal problems

Question 21

Scientific Management

Answer 21

Frederick Winslow Taylor, manner of change determines by scientific observation. Gilbreth’s time and motion study, did not appreciate social context of work

Question 22

Administrative management

Answer 22

Henri Fayol, focused on whole org, very clear breakdown of roles and rules , sometimes too rigid

Question 23

Humanistic perspective

Answer 23

Emphasized importance of human behaviors, needs, attitudes. Mary Parker Follett and Chester Barnard. Empowerment, facilitating (not controlling). Human Relations and resources perspective

Question 24

Human relations movement

Answer 24

Effective control comes from individual worker (not authoritarian control). Hawthorne studies

Question 25

Human Resources Perspective

Answer 25

Emphasis shifted to daily tasks. Maslow and McGregor. McGregor's theory x and y