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Kin 153 Facility and Event Management > Midterm #3 > Flashcards

Midterm #3 Flashcards

(91 cards)

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1
Q

what does planning include

A

determine facility´s future
determine allocation of resources for facility success
short-term needs and long-term goals

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2
Q

fundamnetals of planning

A

AGIR “A Gang in a room”

OMOM “One man on a mountain”

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3
Q

AGIR

A

utilize a group of people
group provides additional insight
e.g. facility users, community members, lawyers…

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4
Q

OMOM

A

one person makes all decisions

top-down management system,

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5
Q

what is importamt to plan for existing facilities

A

examine passt, current, and future users

coordinate and manage future

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6
Q

coordination and management of future

A

scheduling - staff planning, event schedules
forecast budget
forcast future equipment, space

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7
Q

what does palnning of future facilities start with

A

analysis of existing internal and external constituent (bestandteil)

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8
Q

steps of planning for future facilities

A

conduct feasibility study
develop budget
organize various planning committees
researching political and financial marketplace
identify support
conduct needs assessment
identify and analyze comparable facilities

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9
Q

what is important to receive community support

A

meetings shouldn´t be boring and should incorporate opportunities for community voice
convince public about “needs”
suggest and discuss negotiations

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10
Q

problems brought up from community related to future facilities

A

NIMBY - not in my backyard

BANANA - build absolutely nothing anywhere near me

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11
Q

NIMBY

A

facility needed but please build somewhere else

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12
Q

BANANA

A

Opposed to spend public $

dislike sports

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13
Q

what is a problem related to the process if selecting a committee

A

often political

tries to include all relevant parties

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14
Q

what are responsibilites of committee leaders

A

seek compromise

lead discussion to prevent individual agendas from emerging

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15
Q

what doe committee of college recreation center may include

A 
administration
athletic dept.
faculty
recreational staff
students
off-campus constituents
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16
Q

types of facilites

A

stadiums
arenas
ggymscommunity sportcenters
sportsplexes

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17
Q

stadiums

A

large facilites for certain field sports
most fields build with a crown for water runoff
often less events but more money per event

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18
Q

arenas

A

often more types of events than stadiums
less spectator seats available
revenue based to more events

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19
Q

gyms

A

used for indoor competition and other activities

multipurpose activity courts

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20
Q

community sport centers

A

reange from pool to health club, bowling alley, public parks…

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21
Q

sportsplexes

A

multisport facility

indoor and outdoor spaces

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22
Q

what needs to be considered for needs assessment

A 
internal needs
local market needs
industry standards
target audience
feasibility study
SWOT
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23
Q

parts of the two phase feasibility process

A

preliminary phase

expanded phase

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24
Q

preliminary phase

A

summarizes the initial finding

based on visit to site, background review, financial review

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25
expanded phase
known as economic impact analysis | net economic change in a host community that results from spending for a sport event or facility
26
for what reasons does a site need to be analyzed for
``` cost economy legal environment governmental issues ```
27
for what kind of people is developing a selling a future plan most important
those who can be convinced that the project is worthwhile
28
how can a plan be sold
``` billboards newspaper word to mouth public meetings ... ```
29
what is a business plan designed for
``` to solidify (verdichten) the entire facility planning process roadmap to incorporate ideas into formal document ```
30
7 steps for an effective business plan
``` determine and define business opportunity make an operational plan create marketing plan develop business structure define your resources work up a financial plan complete business plan ```
31
design concerns
``` natural concerns (temp., water concerns, wind, snow...) other environmental issues (fan violence, vandalism, crowds) ```
32
what needs to be cionsidered when identifying the site location
``` financing, economic impact acquition method cost consideration envirnoment politics community issues accessibility private vs. public funded facility ```
33
site selection issues
``` location/land competetive force alternative forces lease vs. purchase mission and goals suitability special restrictions taxes ... ```
34
what needs to be considered for the site size
``` sport to be played surrounding businesses neighborhood status within 5 mile radius community benefits utilities lighting and noise ```
35
land and environmental considerations in regards of sites
``` geography population flood area climate... shape acreage (ackerland) topography ... ```
36
aspects that need to be considered regarding site costs
``` affordability taxes hookup and development fees buying vs. leasing other fees ```
37
what do lease contracts need to include
``` parties of lease and use of facility length of time of lease payment and method of calculating rent method of handling payment improvement restriction use of common areas and facilities ... ```
38
site selection
``` review of feasibility study permits site info regulations community involvements aesthetic value ... ```
39
aspects of design process
building systems ancillary facilities layout blueprints
40
what is organizational behavior
study of human behavior at work
41
management functions
planning organizing leading coordinating
42
management roles
interpersonal informational decision making
43
aspects of individual behavior
personality characterisitcs emotional stability attitude, values, and believes
44
job analysis
part of individual behavior | technique to match individual to specific job
45
Maslow´s Hierarchy of Needs
``` Self actualization esteem social afety psychological ```
46
theories of motivations
Maslow´s Hierarchy of Needs | Herzberg´s Two-factor theory
47
Herzberg´s Two-factor theory
Motivators -> motivate and satisfy workers (intrinsic: work itself, responsibility, achievement...) Hygienece factors -> prevent dissatisfaction (extrinsic: pay, status, job security...)
48
factors that cause job enrichment
``` adding variety responsibility managerial decision making make job more rewarding new learnign opportunities ```
49
aspects of stres management
burnout | job-related stressors
50
burnout
emotional, physical, and mental exhaustion | response to hob-related stressors
51
job related stressors
``` work overload lack of control lack of reward breakdown of work community ... ```
52
individual approaches to stress management
control symtom escape
53
formal groups
command task team
54
informal groups
interest | friendship
55
what is leadership
process of influencing followers to attain organizational goals
56
what do leaders provide/charactersitics
provide directions, generate trust, take risks, reinforce belief in success charactersitcs: self-confidence, trustworthyness, emotional intelligence, desire to power
57
leadership styles
directive supportive participative achievement oriented
58
Hersey and Blanchard situational leadership model (SLM)
telling selling participating delegating
59
transformational leaders
capable of influencing major changes in organization´s objectives, strategies, culture, or philosophy charisma is contributing factor
60
charismatic leaders
energetic action-oriented serve as role models
61
dysfunctional spects of leadership
``` conflict avoidance micromanagement manic executives inaccessibility of leadership personal agenda no 360-degree feedback ineffecient use of resources ... ```
62
causes of group conflicts
work interdependence goal differences perceptual differences
63
conflict resolution styles
``` competitive accomodative sharing collaborative avoidant ```
64
programmed vs. non-programmed decisions
programmed: repetetive and routine nonprogrammed: new and unique
65
steps of decision making process
``` establish goals define problems establish priorities consider cause of problem develop alternative solution evaluate solution select best solution implement follow up ```
66
what is orgnizational culture
system of shared values, beliefs, assumtions, and understandings that influence worker behavior strong and weak organizational culture
67
what are mthods to gain support for change
``` education communication participation involvement explanation ```
68
what is a truly diverse organization
all employees, regardless of their culture, achieve full potential
69
what is the competetive advantage for diverse organizations
ability to reach multicultural client base reduced likelyhood of discrimination lawsuits recruitment of top talents from minority groups
70
HVAC
heating, ventilation, and air conditioning
71
what does HVAC include
recommendation by the ACSM to exchange air 8-12 time per hour heating cooling
72
what factors influence the air quality of a building
external variables building and HVAC related concerns internal variables
73
external variables that infleucne air quality within a building
climate water infiltration ventilation and infiltration of outdoor air
74
building and HVAC related concerns that influence air quality of a building
building design structural material HVAC design operations
75
internal variables that influence the air quality within a building
``` interior design nuilding materials furnishings equipment occupant activities cleaning agents ```
76
what is lightning judged based on
foot-candles -> represents amount of light produced by lightning system
77
what is maintained foot-candles
level needed to compensate for loss of light to an aging light system
78
what influences the plumbing needs of a bulding
core product
79
parts of plumbing
watewater systems (toilets, sprinklers, showers water fountains...) fire-suppression system laundry system
80
interior systems of a facility
audivisual system -> scoreboard, sounds, light, broadcasting...
81
exterior systems of a facility
roofs -> protection and drainage bulding and ground -> landscaping strategies transportation parking
82
combined systems
security biomentrics and access control pest control waste management
83
5 steps of maintenance and repair program
``` planning programming budgeting staffing supervising evaluating ```
84
planning and programming for maintenance and repair program
``` categorizing work to be done developing approprrate standards analyzing facility prioritizing work by activities, class and deficiencies developing short and longterm plans ```
85
budgeting of maintenance and repair program
``` analyze impact of capital on maintenance and repair comparison with prior budgets elimate ways money is overspent orgabizing materials ... ```
86
staffing for mintenance and repair program
``` developin organizational model clear lnies of responsibilites hiring employees training workers manage in-house and outsourced workers ... ```
87
supervision of maintenance and repair program
``` providing ladership managing work flow provide rapid response to crises control budget and financing ensuring accountability ... ```
88
evaluation of maintenance and repair program
pre - vs post-repair condition historical data customer feedback employee performance
89
steps o maintenance audit
``` establish priorities establish audits schedule (when maintenance gets audited) organize and define audit select an audit team perform audit prepare report take action follow up ```
90
elements of a maintence audit
``` organization workload identification work plan work accomplishment appraisal (evaluation) ```
91
categories in which repair and maintenance plnning process can fall into
``` M and R only of necessary periodic maintenance preventive maintenc routine mainteance (day-to-day work) janitoril care (cleaniliness and supply) breakdown maintenance#repair projects ```

Kin 153 Facility and Event Management (3 decks)

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