Midterm Flashcards

(62 cards)

0
Q

What is morality?

A

The standards that an individual or group has about what is right or wrong, good or evil.

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1
Q

What is Ethics?

A

The study of morality.

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2
Q

What is corporate social responsibility?

A

A description and moral evaluation of the impact that an organization has on society.

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3
Q

History of business ethics

A

Prior to 1960: business is amoral
1960-1970: social issues in business
1970-1985: rise of business ethics (academia)
1985-1995: integration of business ethics in firms (codes, training, hotlines)
1995-2000: internationalization of business ethics (bribery, child labor)
2000+: corporate scandals, financial crisis, and government reaction

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4
Q

What is the choice of strict rationality?

A

Best for individual

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5
Q

What is the choice of enlightened self interest?

A

Best for society

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6
Q

Descriptive vs. Normative

A

A descriptive statement makes a claim about what is the case.

A normative statement makes a claim about what ought to be the case.

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7
Q

What are the levels of ethical analysis?

A

Societal, industry, organizational, individual

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8
Q

What is an ethical dilemma?

A

A situation in which an individual, organization, or industry must reflect upon competing moral standards and/or stakeholder claims in determining what is the morally appropriate decision, policy, or action. Right vs. Right or wrong vs. Wrong

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9
Q

What is Heinz’s dilemma?

A

Heinz considers breaking into the store to steal drug he can’t currently afford that might save wife’s life.

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10
Q

Kohlberg’s 6 stages of moral development

A

Level 1: preconventional - self
…Stage 1 is fear of punishment and authority.
…Stage 2 is serving one’s own needs.
Level 2: conventional - group
…Stage 3 is look for approval from family & friends.
…Stage 4 is adherence to law and order.)
Level 3: postconventional - autonomy
…Stage 5 is recognize social contract.
…Stage 6 is concern for universal ethics principles.

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11
Q

Define moral responsibility.

A

An individual is morally responsible for those wrongful acts which he/she performed (or wrongly omitted) and for those injurious effects he/she brought about (or wrongly failed to prevent) when this was done knowingly and freely.

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12
Q

Moral responsibility is excused by…

A

Ignorance

Inability

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13
Q

Moral responsibility is mitigated by…

A

Uncertainty
Difficulty
Degree of involvement
Non-seriousness of the wrong

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14
Q

Who is Kitty Genovese?

A

Attacked by man. Residents witnessed but did not help or call police till after she was dead. (Relates to moral responsibility.)

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15
Q

Stakeholder identification

A

A stakeholder is any group of individuals who can affect or is affected by the achievement of an organization’s purpose. Stakeholders have stakes in the business, either as an interest [affect or affected by business], a right [legal or moral], or ownership.

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16
Q

Primary vs. Secondary stakeholders

A

Primary: company (shareholders/owners), managers, employees, customers, suppliers, local communities

Secondary: government, competitors, media, special interest groups, natural environment, future generations

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17
Q

Point of Roussel-Uclaf RU486 story

A

Identifying all of the stakeholders

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18
Q

Values vs. Principles

A

Values are something we think is important (honesty, caring, life).

Principles guide behavior (tell the truth, avoid unnecessary harm, don’t murder).

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19
Q

Moral reasoning process

A

Facts/ ethical issues (moral awareness)

Moral standards

Moral judgment (our decisions here)

Moral behavior (what about the real world)

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20
Q

What are the 7 main moral standards? And the other 3?

A
Core values
Relativism
Egoism
Utilitarianism
Kantianism 
Moral rights
Justice

Religion, moral virtue (character), intuition

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21
Q

What are the 4 core ethical values?

A

Trustworthiness
Responsibility
Caring
Citizenship

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22
Q

List the properties of trustworthiness

A
Honesty
Integrity
Transparency
Promise-keeping
Loyalty
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23
Q

What is integrity?

A

Consistently acting according to your own stated values, even when no one is looking.

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24
What are the properties of responsibility?
``` Accountable for actions Accept fault Apologize Don't blame others Take reasonable steps to correct what led to the mistake so that it will not happen again I the future. ```
25
What are the properties of caring?
Avoid unnecessary harm Do good when little cost to oneself Sensitive to others' feelings
26
What are the properties of citizenship?
Obey laws Assist community Protect environment
27
What is relativism?
Morality depends on whether the majority of the reference point (e.g. firm, industry/competitors, customers, society/community) believes the activity should be considered morally acceptable. Moral judgment can easily change based on time, circumstance, culture, etc. Consequences or individual moral rights can be ignored. The views of a single person should not constitute sufficient justification for determining what is ethical.
28
What is egoism?
Psychological egoism is when people act according to their own perceived self-interest (not a moral standard). Ethical egoism is when people (or the firm itself) only act according to their own perceived long-term self interest (a moral standard). Altruism or self sacrifice is unacceptable. Do you let your friend know about the job?
29
What is utilitarianism?
Greatest good for the greatest number. Determine the costs and benefits for each stakeholder under each alternative. Select alternative that produces greatest net good (or least cost). E.g. Should google's car swerve to avoid children? Susan vs. David pain/pleasure example. Criticisms: difficulty with measurement, unable to deal with rights (individuals could be sacrificed) and justice (minorities suffer burdens with few benefits).
30
Common mistakes in applying utilitarianism
It is only moral if the sum total of the benefits are greater than the costs for a given action AND the net benefits are greater than all other possible alternatives. It is only moral if the net benefits are greatest for all people affected by the action, not just the person performing the action.
31
What is Kantianism?
The moral worth of an action is based on the reasons or motive for acting. You must act based on moral duty and not merely due to concern over consequences. The categorical imperative determines moral duty: - universalizability: if everyone did it, would it become self-defeating - reversibility: put yourself in the other person's shoes - respect: don't treat people merely as a means to an end Problem: consequences potentially ignored
32
What are moral rights?
Action is morally right if it respects the rights of individuals affected by the action. - consumer or employee's right to life, health, and safety creates duty on company to prevent and disclose known dangers - shareholder's right to property creates duty on directors, managers, and employees not to steal their property (through fraud, theft, conflicts of interest, or possibly charitable giving without consent). Criticism: difficult to resolve conflicting rights (ex. can you test drug on homeless alcoholics?)
33
Moral rights: negative rights
Creates duty on others not to interfere: - consumer's right to life, health, and safety creates duty on company to make safer products and disclose known dangers. - shareholder's right to property creates duty on managers and employees not to steal their property
34
What are the 5 types of justice/fairness?
``` Retributive Compensatory Procedural Societal Distributive ```
35
What is retributive justice?
Just imposition of punishments and penalties upon those who do wrong (fine corporation, put CEOs in jail). - person was not ignorant or unable - certain person actually did wrong - punishments consistent and proportioned to the wrong
36
What is compensatory justice?
Just ways of compensating people for what they have lost when wronged by others (ex. Restitution). - action causing injury was wrong or negligent - person's action was cause of injury - person voluntarily caused injury (not accident)
37
What is procedural justice?
Fairness in the process (ex. Bidding for a contract) - impartial, unbiased, objective - transparent - reasons given Ex. Cutting cake to share with friend
38
What is societal justice?
Rawlsianism (John Rawls) The veil of ignorance: - if unborn, what principles would you like to establish for your society? Key fairness principle - inequalities are arranged so that they are to the greatest benefit of the least advantaged and remain under conditions of fair equality of opportunity.
39
What is distributive justice?
Equitable or fair distribution of the benefits (ex. wages) and burdens (ex. firing) imposed by an action or policy. Similar individuals should be given similar benefits and suffer similar burdens OR treat people the same except when they differ in relevant ways.
40
Criteria of similarity or difference
- Contribution/productivity (ex. How much output) - Effort (how hard one tries) - merit/seniority (how long have you been there) - needs and abilities (how much is able to be produced or required) - equality (everyone treated the same regardless of differences)
41
What are the 3 simple ethical tests?
Public/newspaper test - would you want your decision to appear in the newspaper? Parent/child test - what would you tell your child to do? Pillow/sleep test - will your decision allow you to sleep peacefully?
42
Ethical case analysis process
- Relevant facts - Ethical issues - Alternatives (moral imagination) - Stakeholders (who is affected or can affect the firm) - Ethical analysis (apply moral standards to alternatives) - Recommended action (steps/preparation, who must be persuaded, contingency plan)
43
Analyst's dilemma
- Under reversibility, you would want promise to be kept if you were Lori. - under Kantism, she should keep her promise - conflicting loyalties - utilitarianism - everyone benefits if you tell B&B Core values? Relativism? Egoism? Rights? Justice?
44
Related frameworks to CSR timeline
1960s - CSR - social impact - do good 1970s - business ethics - morality - avoid harm 1980s - stakeholder management - non-shareholders - balance interests 1990s - sustainability - natural environment - ensure future 2000s - corporate citizenship - philanthropy and community - contribute to society
45
What is triple bottom line?
Social economic Environmental
46
What is greenwash?
To mislead about green efforts
47
Pyramid of Corporate Social Responsibility (Carroll, 1991)
Economic (required) - be profitable Legal (required) - obey the law Ethical (expected) - be ethical Philanthropic (desired) - be a good corporate citizen
48
The Three Domain Model of CSR (Schwartz and Carroll, 2003)
Economic - be profitable - egoism Legal - obey the law & avoid lawsuits - relativism Ethical - go beyond the law (Circles overlap) Body shop is right in middle. Anonymous donation is legal but not ethical/economic.
49
Milton Friedman's Stockholder Model
A corporation's only social responsibility is "to make as much money as possible while conforming to the basic rules of society": - obey the law - conform to ethical custom (business norms where you do business) - acting without deception or fraud
50
The Body Shop Model
Business should do more than make money, we believe that companies have additional ethical obligations (i.e. beyond Friedman's criteria) and/or philanthropic obligations (ex. helping to solve social problems)
51
Theoretical Reasons for Broader CSR
- stakeholder theory - moral obligations to all stakeholders, not merely shareholders - social contract - corporation is a citizen of society (reciprocity) - social power - social responsibility arises from power held by corporation, able to do more good
52
What is social/ethical investing
A social investment is an investment made with an intent to take into account the impact of the investment on the society in which the investment is made. Economic return may or may not be the principal goal of the investment. Over $3T in assets (12% of all $ invested)
53
Greed vs. Self interest
- greed - insatiable desire for something and you will do anything to fulfill it - selfishness - unwilling to share (but not insatiable) - self interest - might be willing to share - enlightened self interest - how can I help other people because it helps me - altruism or self sacrifice - completely selfless
54
What did Gekko say in Wall Street?
Greed is good. Greed works.
55
Options upon witnessing misconduct
Accept Quit Sabotage Blow the whistle (internal or external)
56
Whistle-blowing is morally permissible if...
- wrong is serious enough to justify injuries caused to oneself and one's family - reasonable attempts to prevent the wrong have failed - clear evidence organization is engaged in wrongful activity - reasonably certain whistle-blowing will prevent the wrong or avoid it's repetition
57
Federal and state whistle-blowing statutes
- false claims act of 1986 - whistleblowers involving misconduct by government contractors can receive 25-30% of judgment - sarbanes-oxley act of 2002 - public companies must set up hotlines, ensure protections against retaliation for whistle-blowing) - Dodd-frank act of 2010 - reward of whistleblower voluntarily provides the SEC with original information that leads to a successful prosecution)
58
How to blow the whistle
- exhaust all internal channels - confirm family support - contact a lawyer - find another job first - anonymous if possible - document everything - find others to come forward with you
59
What are the duties of a manufacturer
- contract view - buyer beware - merely comply with the contract and have disclaimers to release liability - due care - sellers take care - produce safest possible goods and fully disclose if defects remain - paternalistic and how much must be done to ensure a safe product? - social cost - strict liability - pay for all injuries caused due to defect in product - encourages careless consumers and leads to huge insurance premiums
60
Moral justifications for the duties of manufacturers
- contract view - relativism, egoism, core values (promise keeping) - due care - core values (honesty, caring), Kantianism (respect), rights (safety) - social cost - utilitarianism, justice (fairness)
61
Moral standards related to guidant defibrillators
Moral rights - consent Reversibility - go into patient's shoes Respect