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MED 1080 B > Midterm > Flashcards

Midterm Flashcards

1
Q

What is being a professional?

A

Person characterized by tech/ ethical standards.

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2
Q

An obstruction to professionalism could be?

A

Bringing personal problems to the office.

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3
Q

The prime concern of all employees of the physician’s office should be?

A

Caring for the patient.

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4
Q

Which credential is NOT offered by the AMT?

A

CMA

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5
Q

Which of these careers would NOT be available to a person who has had medical assistant training?

A

Respiratory therapy assistant

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6
Q

Which of the following personal hygiene attributes can be considered infection control problems?

A

Long polished nails

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7
Q

Self-boundaries are developed to protect us from being manipulated or used by others. Personal boundaries help identify each of us as a unique individual.

A

Both statements are false.

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8
Q

Most tasks can be prioritized into three general categories, which of the following is NOT one of the three?

A

Most that are essential to complete that day.

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9
Q

An RMA credential is awarded by which of the following?

A

AMT

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10
Q

Local governments create and enact

A

Ordinances

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11
Q

The performance of an act that is wholly wrongful and unlawful is called

A

Malfeasance

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12
Q

The failure to perform an act that should have been performed is called

A

Nonfeasance

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13
Q

Negligence must be

A

Proven

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14
Q

Which of the following elements is necessary for informed consent?

A

All the above

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15
Q

The most sacred trust that patients place in physicians and their staff members is?

A

Confidentiality

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16
Q

Which of the following conditions does NOT support classification of a minor by the courts as emancipated?

A

The minor wants to enter the armed forces

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17
Q

Public medical facilities must allow individual with disabilities to easily and safely

A

All the above

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18
Q

The person bringing a case or legal action to court is the

A

Plaintiff

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19
Q

Presumed consent is also called _________ consent.

A

Implied

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20
Q

A solemn declaration usually made orally by a witness under oath is called?

A

Testimony

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21
Q

Which of the following is a Pretoria disclosure of pertinent facts or documents by one or both parties to a legal action or proceeding?

A

Both B: deposition and C: discovery tool

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22
Q

Match nonfeasance with the definition.

A

Failure to perform an act that should have been performed

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23
Q

Which word best describes issues that have a moral implication of right and wrong?

A

Ethics

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24
Q

With regard to medical ethics, which term deals with the fair distribution of benefits and burdens among individuals or groups in society having legitimate claims on those benefits and burdens?

A

Justice

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25
The AMA's code of ethics specifically acknowledged which of the following as its foundation for the document?
Thomas Percivil's code of medical ethics
26
Which of the following is the most common form of organ donation
Blood
27
Confidentiality restrictions apply to which of the following?
All the above
28
A medical assistant is authorized to release which of the following information without the patients permission?
None of the above
29
Which of the following terms is spelled correctly? A:commensurate B: commensarate
Commensurate
30
Which of the following is spelled correctly? A: Reaproach B: Reproach
Reproach
31
Which of the following terms is spelled correctly? A: demeaner B: demeanor
Demeanor
32
Which of the following dates is written correctly for inclusion in the heading of a letter?
May 1, 2016
33
What is the purpose of noting "c: Alice Adams, M.D." At the bottom of a letter?
To advise the receiver that a duplicate letter has been sent to Dr. Adams
34
Which of the following words is spelled incorrectly? A: perseverence B: pruritus C: infarction D: cirrhosis
Perseverence
35
Words that replace nouns so that they do not have to be repeated constantly are called
Pronouns
36
All of the following are advantages to using laser printers EXCEPT?
Cost
37
A series of computers that are linked, allowing them to share information is an?
Network
38
Which part of the computer contains logic circuitry, which interprets instructions from a program?
CPU
39
The most commonly used input device that allows the computer operator to select commands by interfacing with the monitor screen is called the?
Mouse
40
If you want to transfer paper files to a computerized system without inputting all the data using the keyboard, you could use?
Scanner
41
Which of the following best describes the primary goal of "screening" telephone calls?
Selecting which calls should be forwarded to which staff members through an understanding of the purpose of the call.
42
Which of the following greetings is recommended as appropriate for handling incoming calls in an extremely busy medical office?
Dr. Bewell's office. Ms. Blakey speaking.
43
If your office is in New York and you need to contact a supplier in Seattle, which New York time would be the earliest that you should call to place an order, assuming that the supplier opens at 8 AM?
11AM
44
Which of the following types of communication tools can be used to record verbal messages?
Voice mail
45
Pitch is?
The highness or lowness of sound.
46
The medical assistant should be extremely careful when using a speakerphone because
Confidentiality can be violated
47
Which of the following is NOT required when a telephone message is taken?
The callers account number.
48
Which of the following are common sources of incoming calls to the physicians office?
All of the above
49
A pleasing telephone voice is developed by using?
Clarity
50
The medical assistant may help an angry caller to calm down by
Speaking in a lower tone of voice
51
When a patient calls with a complaint
All of the above
52
Which of the following is essential to active listening?
All of the above
53
Which of the following calls is considered urgent, but not an emergency?
Animal bite
54
When placing callers on hold, how often should you check back to make sure the caller still wants to remain on n hold?
No longer than 1 minute
55
How long are records of telephone messages retained?
The same period that the statute of limitations runs for medical professional liability cases.
56
When a patient calls in complaining about the care he or she received or the fee charged, which of the following should be avoided?
Placing blame on the for the error
57
Answering services can be used for which of the following?
Both A and B A:cover the telephone if all staff members need to be away at the same time B: buffer and screen after hours calls
58
An incidental disclosure
All of the above
59
What is the best way to decide weather patients need special assistance in disrobing?
Ask all patients if you can be of assistance
60
The use of phonetic writing n the medical office can help you
Pronounce patients names correctly
61
Which of the following is NOT true regarding chart placement and n the medical facility?
Charts can be left in the examination room while the patient is waiting for the physician
62
The patients name should be used
All of the above
63
Which of the following should be removed from the reception area as quickly as possible?
Angry patients
64
The statistical characteristics of human populations are called
Demographics
65
The principal advantage of using the wave method when designing the scheduling process is that it
Allows flexibility to accommodate the unpredictable
66
An effective way to deal with patients who are always late for appointment is to
Give them the last appointment of the day
67
A matrix in the schedule
Prevents booking of the patients during meetings and hospital rounds
68
The appointment setting method by which a patient logs on to the internet and views a facility's schedule to set his or her own appointment is called
Self scheduling
69
If a patient has been waiting longer then _______ minutes past his or her appointment time, the medical assistant should offer to reschedule the appointment
15 minutes
70
The medical assistant must remember that the physician will have other types of appointments that will need special notation in the appointment schedule, such as
Surgeries
71
An obstetrician who devotes two afternoons a week to seeing pregnant patients is using an appointment scheduling method called
Grouping procedures
72
When a requested appointment time is not available, the medical assistant should
Explain why the time is not available and offer a substitute date and time
73
When patients need a series of appointments, it is best to
Try to set the appointments for the same day of the week at the same time
74
Patients may fail to appear for appointments because
All of the above
75
Which type of scheduling is an attempt to create short term flexibility within each hour?
Wave scheduling
76
For legal purposes what needs to occur when a patient fails to keep an appointment?
Place documentation in the patient health record and appointment schedule
77
For security reasons stating that the doctor is unavailable is the best used in which of the following situations
When the provider is out of town
78
Health records should never be left in the examination room to be picked up and read by a patient. When using an EHR it is important to remember to log out of the computer when you are ready to leave the room.
Both statements are true
79
A parent or guardian must accompany all children under the age of 10 into the exam room with no exceptions. Minors need a parent to consent to treatment in most cases.
The first stamens is false;the second is true
80
All patients want to be kept informed about how long they should expect to wait to see the provider. Any delay longer than _________ minutes should be explained.
10 to 15 minutes

MED 1080 B (1 decks)

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