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Flashcards in Midterm Deck (74):
1

Which question below can be answered using business intelligence?

Lowest sales per week compared with the economic interest rate

2

Data and information are the same thing. (T / F)


False

3

Which executive-level person is responsible for overseeing and managing the organization's information systems?

CIO

4

A computer-based information system includes:


Data

Hardware

Software

People

Telecommunication Networks

5

What is a way of monitoring the entire system in a company, by viewing the multiple inputs being processed to produce outputs?

Systems thinking.

6

MIS is a business function. Which of the following does MIS perform to help aid the company in decision making and problem solving?

Moves information about people.

Moves information about processes.

Moves information about products.

7

Blockchain refers to interconnected Internet enabled devices or things collecting and sharing data without human intervention. (T/F)

False

8

A well-educated professional who creates, modifies, and/or synthesizes information/knowledge as a fundamental part of their job is a:

knowledge worker

9

Which of the following represents the core drives of the information age?

Data, Information, Business Intelligence, Knowledge.

10

IS personnel are extremely valuable to a company because they possess integrated knowledge and skills in all of the following areas except:

secretarial knowledge

11

The functional area/department that is responsible for identifying and selecting potential vendors/suppliers is the Warehouse functional area/department. (T/F)

False

12

One of the disadvantages of the business process approach is increased lead times. (T/F)

False

13

Stock status inquiry is done by the Procurement department. (T/F)

False

14

Business Process Reengineering (BPR) involves the radical redesign of core business processes to achieve dramatic improvements in productivity, cycle times and quality. (T/F)

True

15

Most business processes are cross-functional or cross-departmental processes that span the entire organization. Which of the following does NOT represent a cross-functional business process?

Processing payroll

16

Strategic Planning is a customer facing process. (T/F)

False

17

Which of the following are characteristics of business processes?

Has internal or external customers

Produces one or more outputs of value to customers

Usually cross-functional

18

In Company XYZ workers complete separate functional tasks in their own departments without regard to the consequences for the other components of the process or areas in the organization. Which of the following terms reflects this situation?

Silo Effect

19

The delivery date on a Purchase Order refers to when the Purchase Order document will be delivered to the Customer. (T/F)

False

20

Harry manages the warehouse and is delegating responsibilities to his employees on the show floor. Which of the following warehouse activities are related to the procurement process? (multiple answer question with 2 correct answers, partial credit is possible)


Receive packing list

Create goods receipt document

Receive packing list

21

In the fulfillment (COM) process, the sales order is created after we receive the invoice from the customer. (T/F)

False

22

Which of the following is not among the responsibilities of the Operations/production functional area/department?

Creating Quotations to be sent to potential customers

23

In a business process all activities must be completed sequentially. (T/F)

False

24

System

Collection of interrelated parts that work together to achieve a common goal

25

Systems thinking

A way of monitoring the entire system by viewing multiple inputs being processed to produce outputs while continuously gathering feedback on each part.

26

Information System (IS)

Combinations of hardware, software, and telecommunications networks that people build and use to collect, create, and distribute useful data in organizations.

27

Management information systems (MIS)

the study and use of IT to help meet business goals. The name of the field. A business function which moves information about people, products, and processes across the company to facilitate decision-making and problem-solving.

28

VoIP

Use of Internet technologies for placing telephone calls

High quality of transmission possible
Ability to call from any place with Internet connection

29

Knowledge worker

A well-educated professional who creates, acquires, processes, synthesizes, disseminates, analyze and uses information

30

Knowledge Society

Also called digital society, new economy,

Downside: Digital divide
The contrast over available information technology

31

Business Process

Set of logically related business activities in which an organization engages to create customer value.
Manner in which work is organized, or coordinated in an organization

32

Characteristics of Business Processes

Has internal or external customers

Takes inputs and produces outputs of value to the customers

Usually cross-functional

Uses information to tailor or complete the activities

Requires resources

33

Silo Effect

People complete their tasks in their functional silos without regard to the consequences to the other departments and the company.

34

Lead time

Time required to manufacture an item (e.g. How far in advance should we obtain the raw materials from suppliers?)

35

Cycle time

Time required to process an order

36

List of departments

Purchasing, warehouse, operations/production, sales & marketing, research & development, finance & accounting, HR, and IT

37

Purchasing Department Duties

Buying materials

Contacting/identifying/evaluating suppliers

Responsible for creating and sending out purchase orders

38

Warehouse Department Duties

Responsible for receiving materials/products from suppliers (inbound logistics)

Quality inspection on received materials (inbound logistics)

Store the materials (inbound logistics)

Inventory management (Identify the need)
-Purchase requisition document
Pick, pack, and ship products to customers (outbound logistics)

39

Operations/Production Department Duties

Managing operations/production
-Design workflow
-Plan capacity
-Schedule operations
Execute productions
Quality inspection on finished goods

40

Sales & Marketing Department Duties

Marketing Related Activities
-Pre-sales
-Advertising
-Creating demand
-Pricing products

Sales Related Activities
-Receive customer’s order
-Create sales orders

After sales
-Customer complaints
Returns

41

Research & Development Department Duties

Conduct research

Improve existing

products/services

Create new products/services

Improve processes used for creating products/services

42

Finance & Accounting Department Duties

Financial statements
Incoming/outgoing payments to suppliers
Budgeting
Capital/investment management

43

HR Department Duties

Hiring, training, promoting, and firing employees
benefits /sick time and paid time off
Resolving conflicts/unions
Payroll

44

IT Department Duties

Infrastructure
-Executing business transactions
-Information about the processes, people, and products

45

Which of the following does NOT represent a cross-functional business process?

Processing payroll

46

Automation

Computerizing manual tasks: answering phones with computers

47

Streamlining

Improving business processes by removing duplicate jobs in the process or by removing bottlenecks

48

Business Process Reengineering (BPR)

Involves the radical redesign of core business processes to achieve dramatic improvements in productivity, cycle times and quality.

49

Customer facing process

Results in a product or service that is received by an organization’s external customer

50

Business facing process

Invisible to the external customer but essential to the effective management of the business

51

4 Major business processes

Buying
Making
Selling
Financing

52

Sales Order

A document that is prepared by the company, which
Specifies products requested by the customer

53

Purchase Order

Contract with a supplier to purchase certain materials or services under specific conditions (quantity, price, delivery date, etc.)

54

Database

Organized collection of related data

Maintains information about various types of objects (inventory), events (transactions), people (employees), and places (warehouses)

55

Database management system (DBMS)

A software application that manages the database and controlling access and security of the data stored in the database

Create, update, delete, store, and retrieve data in the database

Ex. Microsoft Access, Oracle

56

Database Administrator (DBA):

Person who is responsible for developing and managing the organization’s database

57

Table

Collection of data about a specific topic

For each topic we create a separate table:
-Student table, Course table, Instructor table
-Rows (Records): Each row includes data about a different student
-Columns (Fields): Each column includes different kinds of data such as student_ID, first name, last name, and major
--Each column has a name (field name)

58

Primary Key (PK)

A field (or a group of fields) that uniquely identifies each record

Each student can be uniquely identified by Student ID field
If we know the value of the PK, we can find out the values of other fields in that record

59

Data Model

A data model represents all the tables in the database and their relationships in a simple graphical format

60

Entity-Relationship (E-R) Diagram (ERD)

Most commonly used technique for data modeling - documenting the entities and relationships in a database environment

61

An ERD consists of the following:

ENTITIES (Tables)
ATTRIBUTES (Fields)
RELATIONSHIPS (Relationships btw tables)

62

Three types of relationships

One-to-Many Relationships (1:m)

Many-to-Many Relationships (m:m)

One-to-One Relationships (1:1)

63

One-to-Many Relationships (1:m)

Each HERD has many COWS assigned to it (m)

Each COW is assigned to one HERD (1)

PRIMARY KEY ALWAYS MIGRATES FROM THE ENTITY ON THE ONE SIDE TO THE ENTITY ON THE MANY SIDE

64

Many-to-Many Relationships (m:m)

Each employee is assigned to many projects (m)

Each project has many employees assigned to it (m)

65

One-to-One Relationships (1:1)

Each person can have only one passport (1)

Each passport belongs to only one person (1)

66

Query by example:

is a technique that uses templates to retrieve and display data from a database

67

What represents all the tables in the database and their relationships in a simple graphical format?

Data model

68

The relationship example of each painter painting many paintings, and each painting being painted by one painter is an example of _______________________ type of relationship.

One-to-many

69

Which of the following creates, reads, updates, and deletes data in a database while controlling access and security?

Database management system

70

Each table in a database must have a primary key (PK). (T/F)

True

71

What is the role of a foreign key in a database?

It is a primary key of one table that appears as an attribute in another table and acts to provide a logical relationship between the two tables

72

In order to connect the entities in a one-to-many relationship, we put the primary key from the “many” side of the relationship as a foreign key onto the “one” side. (T/F)

False

73

In an ERD, _____ is a person, place, event, or thing for which we intend to collect and store data about.

Entity

74

When creating a database table, we should always select “auto number” as the Primary Key’s data type. (T/F)

False