Midterm Flashcards
(113 cards)
1
Q
Nursing metaparadigm
A
Nursing (actions).
Person (recipients of care)
Environment (internal and external factors)
Health (defined by person)
2
Q
Transactional vs. transformational
A
Transactional- exchange between leader and employee. Needs for empl are ID. Then rewards are given for performance. (Hierarchical organization).
Transformational- consultative and collaborative. Challenging the process. Motivating tans inspiring shared vision. Bring everyone together. Empowering others to act. Modeling change. Praising the employee.
3
Q
Leadership vs management
A
Leadership- establishing direction. Aligning people. Motivating and inspiring. Produce change.
Management- planning and budgeting. Organizing and staffing. Controlling and problem solving. Produces a degree of predictability and order. Produce short term results.
4
Q
Nursing levels of management
A
First- Nurse manager
Middle- director
Upper- executive
5
Q
Tasks of managers
A
Clinical nursing practice. Pt care delivery. Use of human, fiscal, other resources. Personnel development. Compliance with regulatory and professional standards. Fostering interdisciplinary, collaborative relationships. Strategic planning.
6
Q
Roles of CDC
A
Agency charged with the promotion of health and quality of life through the prevention and control of disease, injury and disability. Created infection control standards that are part of accreditation and practice standards.
7
Q
Accreditation vs regulation
A
Accreditation- process validates the effectiveness and safety of care being rendered. Helps for marketing excellence.
Regulation- health care organizations are responsible for the level of competency. Emphasize specific job related aspects of safety and infection prevention and control. Methods of training. When and how to report adverse and sentinel events.
8
Q
Progressive discipline
A
Progressive discipline is defined as a process or method that attempts to address and correct an employee’s work performance or inappropriate workplace behavior by providing clear and constructive feedback through a series of increasingly formal steps.
9
Q
Role of BON
A
Uncovering suspected substance issues, unsafe practice. Nurse referred for assistance and monitored by the state. Accreditation and regulation of schools.
10
Q
Steps to licensure
A
Apply for licensure through the NMBON.
Register for NCLEX.
Receive confirmation of registration for Pearson VUE. Receive eligibility from the state.
Receive authorization to test from Pearson.
Schedule a test time. Present one form of ID.
11
Q
NMBON oversight of licenses and programs
A
Nursing, UAP, lactation, dialysis, med techs.
12
Q
Organization charts
A
Practice, collaboration, communication, and professional development.
13
Q
Impact of structure on nursing care
A
Improving the experience of care, improving the health of the population, reducing per capital costs.
Health care organizations focus of oversight, efficiency, and stakeholder satisfaction.
14
Q
Centralized vs decentralized
A
C- hierarchy that follows a chain of command and is characterized by top-down decision making. The more decision making that is pushed down than the more decentralized it becomes.
D- lower level managers and staff have an increased opportunity for shared governance and report greater job satisfaction scores.
15
Q
Patient care delivery models/systems
A
Delineates RN authority and accountability for clinical decision making.
Context of care, way care is delivered, care competencies required, and expected outcomes of care.
16
Q
Workplace violence
A
Right to a safe work place.
Offensive language, to homicide.
NIOSH-institute for occupational safety and health.
Violence by stranger, pt’s, co-workers, and personal relations.
17
Q
De-escalation
A
Present a calm, caring attitude.
• Do not match the threats.
• Do not give orders.
• Acknowledge the person’s feelings (e.g., “I know you are frustrated”).
• Avoid any behavior that may be interpreted as aggressive (e.g., moving rapidly, getting too close, touching, or speaking loudly).
Be alert.
• Evaluate each situation for potential violence when you enter a room or begin to relate to a staff member, patient, or visitor.
• Be vigilant throughout the encounter.
• Do not isolate yourself with a potentially violent person.
• Always keep an open path for exiting—do not let the potentially violent person stand between you and the door.
Take these steps if you cannot defuse the situation quickly.
• Remove yourself from the situation.
Call security. Report to your manager.
18
Q
Conflict resolution
A
Determine the basis of the conflict. (Interpersonal, group, organizational).
Analyze the source of the conflict.(cultural, perception, roles, communication).
Consider alternative approaches.(avoiding, accommodate, compromise, competing).
19
Q
Locating policies
A
Intranet
20
Q
Anti discrimination
A
regardless of race, color, national origin, religion, sex, age, or disability. These laws are enforced by the U.S. Equal Employment Opportunity Commission (EEOC).
-Age, wages based on gender, sexual harassment.
21
Q
Strategic plan
A
Where the organization/department is going over the next year or longer. And how.
Mission statement, challenges and strategy, goals short and long, policies, needed resources, key assumptions.
22
Q
Purpose of planning
A
Increase chance of success. Force analytical thinking, knowledge of current evidence, eval of alternatives.
Establishes framework for decision making. Orients people with action. Helps with day to day and future focused managing. Help avoid crisis. Organization and individual performance management. Cost effective.
23
Q
Medicaid
A
Medicaid- federal and state program. Low income and limited resources. Pregnant, elderly, children, disabled.
24
Q
Types of health services
A
Primary-decrease risk for disease.(immunizations) Health maintenance. Nutrition counseling.
Secondary- disease prevention through early intervention. (Surgery)
Tertiary- long term care. (Durable medical equipment, education).
25
Health care funding
Non-profit and for profit.
Board of trustees.
Foundations and charities.
26
Warning Signs of Violence
* Attendance problems
* Carelessness at work
* History of physical violence
* Performance problems
* Personality changes
* Poor hygiene
* Substance abuse
* Social isolation (Motacki 106)
27
Signs of Impending
```
Physical Violence
• Clenched jaws or fists.
• Increased movement.
• Increased respirations.
• Pacing.
• Shouting threats.
• Staring or pointing.
• Use of profanity. (Motacki 106)
```
28
US government
Oversees plans that assist older adults, the disabled, uninsured people.
29
State children’s health insurance program (SCHIP)
Uninsured kinds who are not eligible for Medicaid. They are state run.
All kids
30
Medicare
Largest health care financing program. This name given to a health insurance program that administered by the US gov. Covering people who are either over 65 or meet special criteria. (ESRD)
31
Development or inherent
Kk
32
Different theories
ad
33
Types of leaders.
| Pos neg of each style
D
34
Impact of leaders on followers.
And
35
Impact of CDC on nursing
Fog
36
The nurse manager on the labor and delivery unit evaluates that one of the staff nurses has leadership qualities. Which of the following is a basis for this judgment?
A. The nurse works overtime every week.
B. The nurse stays long after her shift is over to chart.
C. The nurse uses a monthly forum to review current knowledge content.
D. The nurse uses a negative approach when evaluating staff skills. (Motacki 13)
C
37
```
As a nurse, you are aware that one element that is common to the nursing process and the management process is:
A. Identification of needs
B. Identification of resources
C. Planning
D. Control
```
C
38
One main difference between an ideal leader and an organization-focused manager is that an:
A. Ideal leader maintains the status quo
B. Organization-focused manager is creative
C. Ideal leader is a risk-taker
D. Organization-focused manager is a visionary
C
39
Which of the following is NOT the middle-level manager’s responsibility?
A. People within the departments they supervise
B. Liaison between upper management and first-level manager
C. Establishment of organizational goals
D. Activities within the departments they supervise (Motacki 13)
C
40
The middle-level manager:
A. Makes hospital-wide decisions
B. Supervises a number of upper-level managers
C. Is responsible for the people and activities on a 24-hours-a-day/7-days-a-week basis
D. Is responsible for their specific shift only (Motacki 14)
C
41
You are mentoring a new nurse. You know that which of the following is NOT a mentor’s responsibility?
A. Discuss means to correct chronic tardiness
B. Offer criticism on nursing skills
C. Perform a nurse’s probation period review
D. Evaluate the nurse’s exact break and lunch times (Motacki 14)
A
42
The four skill sets needed by good leaders are:
A. Self-awareness, self-management, social awareness, and relationship management
B. Self-awareness, self-management, social control, and relationship management
C. Self-awareness, self-control, social awareness, and relationship management
D. Self-awareness, self-management, social awareness, and relationship performance (Motacki 14)
A
43
8. Ruiz (1997) defines the “four agreements” that leaders must make with themselves. They are as follows:
A. Be impeccable with your word, take nothing personally, make no assumptions, and always do your best, no more and no less
B. Be impeccable with your actions, take nothing personally, make no assumptions, and always do your best, no more and no less
C. Be impeccable with your word, take nothing personally, make assumptions, and always do your best, no more and no less
D. Be impeccable with your word, take nothing personally, make no assumptions, and be appreciative of your staff (Motacki 14)
A
44
Leader competencies are a necessary aspect of a leader’s role. As a leader, you are aware that the following is needed for this role:
A. A clear vision and owned purpose
B. A pessimistic attitude with colleagues
C. A negative approach with families
D. A membership with more than three committees (Motacki 14)
A
45
The vice president of nursing is responsible for:
A. Establishing organizational goals and strategic plans for nursing
B. Developing and maintaining daily assignments
C. Prioritizing events during disaster plan implementation
D. Overseeing the mission and vision of the organization
(Motacki 14)
A
46
```
A model of care in which the nurse assumes full accountability for care of a group of patients is:
A. Case management
B. Primary nursing
C. Functional nursing
D. Total patient care (Motacki 26)
```
D
47
```
A schematic description of a theory, phenomenon, or system that depicts how nurses practice, collaborate, communicate, and develop professionally to provide the highest level of care (American Nurses Credentialing Center, 2013) is:
A. Professional practice model
B. Care delivery system
C. Case management model
D. Functional system (Motacki 26)
```
A
48
```
Which type of structure is a hierarchy that follows a chain of command concept and is characterized by top-down decision making?
A. Decentralized
B. Organizational
C. Functional
D. Matrix (Motacki 26)
```
B
49
```
A decentralized leadership structure would be one that allows decision making:
A. At senior levels
B. By the board of trustees
C. At the point of care
D. By all involved (Motacki 26)
```
C
50
Which of the following is a disadvantage of primary nursing?
A. Improved quality and continuity of care
B. Simplified communication
C. Increased nurse satisfaction
D. Increased number of hours of care per day requires greater number of registered nurses
(Motacki 26)
D
51
```
Which of the following structures arranges services and departments according to their function?
A. Organizational
B. Functional
C. Primary
D. Centralized (Motacki 26)
```
B
52
The type of patient care in which the nurse caring for the patient makes most decisions is:
A. Functional
B. Team
C. Case management
D. Total patient care (Motacki 26)
Motacki, Kathleen, Kathleen Burke. Nursing Delegation and Management of Patient Care, 2nd Edition. Mosby, 022016. VitalBook file.
D
53
Which model of nursing mixes both process and delivery?
A. Modular
B. Case management
C. Primary care
D. Team nursing (Motacki 26)
Motacki, Kathleen, Kathleen Burke. Nursing Delegation and Management of Patient Care, 2nd Edition. Mosby, 022016. VitalBook file.
B
54
Which of the following describes an integrated structure?
A. Providers agree to accept the risk of caring for a particular patient segment or population for a pre-established fee
B. Combines both function and service line
C. Arranges services and departments according to function
D. The nurse is responsible to the nurse manager and vice president of nursing (Motacki 26)
Motacki, Kathleen, Kathleen Burke. Nursing Delegation and Management of Patient Care, 2nd Edition. Mosby, 022016. VitalBook file.
A
55
The reorganization of health care systems were developed to:
A. Provide for care throughout the various transitions of care
B. Change the levels of nursing authority in the institution
C. Provide for care in one facility at a time
D. Prevent partnerships, which would lead to less income (Motacki 26)
Motacki, Kathleen, Kathleen Burke. Nursing Delegation and Management of Patient Care, 2nd Edition. Mosby, 022016. VitalBook file.
A
56
The mission of an organization:
A. Sets the competitive tone
B. States what is done by the organization
C. Measures the performance of a unit
D. Defines the philosophy of an institution (Motacki 36)
Motacki, Kathleen, Kathleen Burke. Nursing Delegation and Management of Patient Care, 2nd Edition. Mosby, 022016. VitalBook file.
A
57
The vision of an organization is:
A. A statement defining the purpose of the organization
B. A future-oriented statement of where the organization sees itself
C. Philosophy or behaviors determined to be vital to the organization
D. An analysis of the political, demographic, and social environment of the organization (Motacki 36)
Motacki, Kathleen, Kathleen Burke. Nursing Delegation and Management of Patient Care, 2nd Edition. Mosby, 022016. VitalBook file.
B
58
An environmental scan is:
A. An analysis of the political, demographic, social, regulatory, and technological areas of the organization
B. The measurable statements related to the goals of the organization
C. The quantitative tools that allow for measurement of achievement
D. The competitive environment of the organization (Motacki 36)
Motacki, Kathleen, Kathleen Burke. Nursing Delegation and Management of Patient Care, 2nd Edition. Mosby, 022016. VitalBook file.
A
59
A specific action plan should be used for each:
A. Strategy
B. Goal
C. Outcome
D. Performance improvement (Motacki 36)
Motacki, Kathleen, Kathleen Burke. Nursing Delegation and Management of Patient Care, 2nd Edition. Mosby, 022016. VitalBook file.
A
60
Identifying purpose, selecting goals, identifying approaches are all part of:
A. Unit-based planning
B. Hospital-wide planning
C. Organization-wide planning
D. Decentralized planning (Motacki 36)
Motacki, Kathleen, Kathleen Burke. Nursing Delegation and Management of Patient Care, 2nd Edition. Mosby, 022016. VitalBook file.
A
61
An annual plan includes:
A. People, service, budget, community, finance, and growth
B. People, service, quality, community, finance, and growth
C. People, service, quality, objectives, finance, and growth
D. People, service, quality, community, finance, and perseverance (Motacki 36)
Motacki, Kathleen, Kathleen Burke. Nursing Delegation and Management of Patient Care, 2nd Edition. Mosby, 022016. VitalBook file.
B
62
7. _____________________is the process by which the specific goals are matched with each strategic goal.
A. Action planning
B. Short-term goal planning
C. Long-term goal planning
D. Core-measure planning (Motacki 36)
Motacki, Kathleen, Kathleen Burke. Nursing Delegation and Management of Patient Care, 2nd Edition. Mosby, 022016. VitalBook file.
A
63
According to Studer, 2003 most organizations use six pillars for organization and performance measures. The six pillars include:
A. People, satisfaction, quality, community, finance, and growth
B. People, service, quantity, community, finance, and growth
C. People, service, quality, community, finance, and growth
D. People, service, quality, community, diversity, and growth
(Motacki 36)
Motacki, Kathleen, Kathleen Burke. Nursing Delegation and Management of Patient Care, 2nd Edition. Mosby, 022016. VitalBook file.
C
64
Which of the following is not an element of a strategic plan?
A. Mission statement
B. Competitive challenges and strategy
C. Organizational policies
D. Unit-specific goals (Motacki 36)
Motacki, Kathleen, Kathleen Burke. Nursing Delegation and Management of Patient Care, 2nd Edition. Mosby, 022016. VitalBook file.
D
65
Strategic planning does not include:
A. A plan to decide where the organization will go in the next year
B. An organization-wide plan
C. Effects on patient care and patient units
D. A community plan (Motacki 36)
Motacki, Kathleen, Kathleen Burke. Nursing Delegation and Management of Patient Care, 2nd Edition. Mosby, 022016. VitalBook file.
D
66
```
An example of an indirect cost is:
A. Cost center
B. Information technology
C. Nursing staff
D. Delivery of care (Motacki 54)
Motacki, Kathleen, Kathleen Burke. Nursing Delegation and Management of Patient Care, 2nd Edition. Mosby, 022016. VitalBook file.
```
A
67
The difference between actual budget and actual spending is referred to as:
A. Budget variance
B. Fixed cost
C. Cash on hand
D. Revenues (Motacki 54)
Motacki, Kathleen, Kathleen Burke. Nursing Delegation and Management of Patient Care, 2nd Edition. Mosby, 022016. VitalBook file.
A
68
3. ____________deliver comprehensive health maintenance and treatment services for a group of enrolled individuals.
A. Health maintenance organizations (HMOs)
B. Preferred provider organizations (PPOs)
C. Independent Practice Associations (IPAs)
D. Primary Care Providers (PCPs) (Motacki 54)
Motacki, Kathleen, Kathleen Burke. Nursing Delegation and Management of Patient Care, 2nd Edition. Mosby, 022016. VitalBook file.
A
69
An example of an indirect cost would be:
1. Housekeeping staff
2. Ink for a printer on the unit
3. Uniform allowance for licensed practical nurses
4. Registered nurse salary (Motacki 54)
Motacki, Kathleen, Kathleen Burke. Nursing Delegation and Management of Patient Care, 2nd Edition. Mosby, 022016. VitalBook file.
A
70
An example of a direct cost is:
A. Telephone costs for the entire facility
B. Copy paper for a specific unit
C. Room use for a hospital event
D. Housekeeping staff (Motacki 54)
Motacki, Kathleen, Kathleen Burke. Nursing Delegation and Management of Patient Care, 2nd Edition. Mosby, 022016. VitalBook file.
B
71
The operating expense budget does not include:
A. The personnel budget
B. The costs other than personnel
C. The revenue budget
D. Off-site registered nurse continuing education seminars (Motacki 54)
Motacki, Kathleen, Kathleen Burke. Nursing Delegation and Management of Patient Care, 2nd Edition. Mosby, 022016. VitalBook file.
D
72
7. ___________________originated the reimbursement of general health costs in the 1930s.
A. Blue Cross Blue Shield
B. United Health Care
C. Medicare
D. Medicaid (Motacki 54)
Motacki, Kathleen, Kathleen Burke. Nursing Delegation and Management of Patient Care, 2nd Edition. Mosby, 022016. VitalBook file.
A
73
According to the United States Census Bureau, there were ________________people uninsured in 2012.
A. 30.2 million
B. 48.6 million
C. 50.2 million
D. 52.2 million (Motacki 54)
Motacki, Kathleen, Kathleen Burke. Nursing Delegation and Management of Patient Care, 2nd Edition. Mosby, 022016. VitalBook file.
B
74
Which country spends more on health care per capita than any other industrialized Western nation?
A. United States
B. United Kingdom
C. China
D. Canada (Motacki 54)
Motacki, Kathleen, Kathleen Burke. Nursing Delegation and Management of Patient Care, 2nd Edition. Mosby, 022016. VitalBook file.
A
75
In 2012, the Institute for Healthcare Improvement described an approach to optimizing health system performance. It is their belief that new designs must be developed to simultaneously pursue three dimensions called the “Triple Aim.” This includes:
A. Improving the patient experience of care, improving the economy, and reducing the per capita cost of health care
B. Improving the patient experience of care, improving the health of populations, and reducing the per capita cost of health care
C. Improving the patient experience of care, improving the health of populations, and reducing the per diem cost of health care
D. Improving the patient experience of care, improving the health of certain groups, and reducing the per capita cost of health care (Motacki 54)
Motacki, Kathleen, Kathleen Burke. Nursing Delegation and Management of Patient Care, 2nd Edition. Mosby, 022016. VitalBook file.
B
76
What agency provides national and world leadership to prevent work-related illnesses and injuries and conducts a range of efforts in the areas of research, guidance, information, and service?
A. The Centers for Disease Control and Prevention (CDC)
B. National Institute for Occupational Safety and Health (NIOSH)
C. The Joint Commission (TJC)
D. Centers for Medicare & Medicaid services (CMS) (Motacki 67)
Motacki, Kathleen, Kathleen Burke. Nursing Delegation and Management of Patient Care, 2nd Edition. Mosby, 022016. VitalBook file.
A
77
2. __________________is a health care accreditation agency that integrates the International Organization for Standardization’s ISO 9001 quality management system with the Medicare conditions of participation.
A. Det Norske Veritas (DNV)
B. The Joint Commission (TJC)
C. American Osteopathic Association (AOA)
D. National Institute for Occupational Safety and Health (NIOSH) (Motacki 67)
Motacki, Kathleen, Kathleen Burke. Nursing Delegation and Management of Patient Care, 2nd Edition. Mosby, 022016. VitalBook file.
A
78
The Joint Commission standards address an organization’s level of performance in key functional areas, such as:
A. Patient rights, patient treatment, high-quality care
B. Patient rights, patient assessment, pain control
C. Infection control, pain control, falls
D. Infection control, safe care, injection safety
(Motacki 67)
Motacki, Kathleen, Kathleen Burke. Nursing Delegation and Management of Patient Care, 2nd Edition. Mosby, 022016. VitalBook file.
A
79
The Occupational Safety and Health Administration (OSHA) has provided guidelines for minimizing patient lifting to prevent health care musculoskeletal injuries. Within these guidelines, OSHA recommends that:
A. Patients be allowed to decide whether safe lifting equipment should be used when transferring out of bed
B. Manual lifting of residents be minimized and eliminated when feasible
C. Only specific types of lifting equipment be used, such as a ceiling-mounted patient lift with a sling
D. Institutions should be allowed to decide based on patient population whether safe lifting equipment should be used (Motacki 67)
Motacki, Kathleen, Kathleen Burke. Nursing Delegation and Management of Patient Care, 2nd Edition. Mosby, 022016. VitalBook file.
B
80
One benefit of accreditation by The Joint Commission is that it:
A. Leads to improved patient care and demonstrates the organization’s commitment to safety and quality
B. Allows for increased financial gain through Medicare and Medicaid reimbursement and offers employee assistance programs
C. Influences the improved design of care processes, creating a nonpunitive environment to enhance error reporting and allow participation in error reporting and analysis
D. Offers an educational off-site survey experience (Motacki 67)
Motacki, Kathleen, Kathleen Burke. Nursing Delegation and Management of Patient Care, 2nd Edition. Mosby, 022016. VitalBook file.
A
81
The Joint Commission’s evaluation and accreditation services are provided for the following types of organizations:
A. State department of health and town senior housing services
B. Physicians’ offices and freestanding laboratory service agencies
C. Home hemodialysis and peritoneal dialysis
D. Critical access hospitals, home care organizations, and nursing homes (Motacki 67)
Motacki, Kathleen, Kathleen Burke. Nursing Delegation and Management of Patient Care, 2nd Edition. Mosby, 022016. VitalBook file.
C
82
The U.S. Department of Health and Human Services (USDHHS) is the most important federal actor in health care. What are some of the other federal agencies with major health services roles?
A. Department of Veterans Affairs
B. Department of Treasury and Taxation
C. Department of Corrections and Law
D. Department of Agriculture and Taxation (Motacki 67)
Motacki, Kathleen, Kathleen Burke. Nursing Delegation and Management of Patient Care, 2nd Edition. Mosby, 022016. VitalBook file.
A
83
The mission of the U.S. Department of Health and Human Services (USDHHS) is:
A. To protect and promote the health and social economic well-being of legal immigrants by helping them and their families develop and maintain productive and independent lives
B. To support legal immigrants both financially and legally
C. To protect and promote the health and social and economic well-being of Americans by helping them and their families develop and maintain productive and independent lives
D. To deport all illegal immigrants to their countries in an effort to maintain alliances with those countries (Motacki 67)
Motacki, Kathleen, Kathleen Burke. Nursing Delegation and Management of Patient Care, 2nd Edition. Mosby, 022016. VitalBook file.
C
84
An example of what the Centers for Disease Control and Prevention (CDC) would evaluate is:
A. A toxic spill on a state highway
B. An outbreak of rubella at a school
C. A flu shot clinic at a pharmaceutical company
D. An outbreak of respiratory syncytial virus in a neonatal intensive care unit (Motacki 68)
Motacki, Kathleen, Kathleen Burke. Nursing Delegation and Management of Patient Care, 2nd Edition. Mosby, 022016. VitalBook file.
B
85
The National Institute for Occupational Safety and Health (NIOSH) is:
A. The agency that works closely with The Joint Commission and hospital accreditation
B. A local agency that coordinates patient care and patient services
C. A state agency that is part of the Centers for Disease Control and Prevention (CDC) in the U.S. Department of Health and Human Services
D. The federal agency responsible for conducting research and making recommendations for the prevention of work-related injury and illness. (Motacki 68)
Motacki, Kathleen, Kathleen Burke. Nursing Delegation and Management of Patient Care, 2nd Edition. Mosby, 022016. VitalBook file.
D
86
Several laws have been implemented to ensure that there are equal employment opportunities for all individuals regardless of race, color, national origin, religion, sex, age, or disability. Which of the following acts prohibits discrimination against qualified individuals with disabilities who work in the federal government?
A. Title VII
B. Title I
C. Sections 501 and 505
D. Sections 101 and 2012 (Motacki 116)
Motacki, Kathleen, Kathleen Burke. Nursing Delegation and Management of Patient Care, 2nd Edition. Mosby, 022016. VitalBook file.
C
87
The list of strategies for conflict resolution according to Huber (2013) includes all of the following except:
A. Avoiding
B. Reassuring
C. Withholding
D. Commending (Motacki 116)
Motacki, Kathleen, Kathleen Burke. Nursing Delegation and Management of Patient Care, 2nd Edition. Mosby, 022016. VitalBook file.
B
88
When individuals speak for themselves in a way that the other individual hears, the concern is called:
A. Confronting
B. Collaborating
C. Problem solving
D. Competing (Motacki 116)
Motacki, Kathleen, Kathleen Burke. Nursing Delegation and Management of Patient Care, 2nd Edition. Mosby, 022016. VitalBook file.
A
89
Which is an assertive strategy in which one individual’s needs are satisfied at another’s expense?
A. Compromising
B. Accommodating
C. Competing
D. Bargaining (Motacki 116)
Motacki, Kathleen, Kathleen Burke. Nursing Delegation and Management of Patient Care, 2nd Edition. Mosby, 022016. VitalBook file.
C
90
In managing conflict, what is the first step?
A. Determine the cause of the conflict
B. Determine who is right and who is wrong
C. Determine the punishment for the people in conflict
D. Determine who was the aggressive person
(Motacki 116)
Motacki, Kathleen, Kathleen Burke. Nursing Delegation and Management of Patient Care, 2nd Edition. Mosby, 022016. VitalBook file.
A
91
Which of the following does not maintain behavior that helps diffuse anger?
A. Do not match threats
B. Avoid any behavior that may be interpreted as aggressive
C. Yell louder at the individual who is shouting at you
D. Do not give orders (Motacki 116)
Motacki, Kathleen, Kathleen Burke. Nursing Delegation and Management of Patient Care, 2nd Edition. Mosby, 022016. VitalBook file.
C
92
Which of the following is not considered a risk factor for violence in the health care setting?
A. Isolated work with patients during exams and treatments
B. Unlimited public access
C. Overcrowded waiting rooms
D. Security guard appointed to walk employee to car (Motacki 116)
Motacki, Kathleen, Kathleen Burke. Nursing Delegation and Management of Patient Care, 2nd Edition. Mosby, 022016. VitalBook file.
D
93
The Age Discrimination in Employment Act of 1967 (ADEA), protects individuals age_______ and older.
A. 30
B. 40
C. 50
D. 60 (Motacki 116)
Motacki, Kathleen, Kathleen Burke. Nursing Delegation and Management of Patient Care, 2nd Edition. Mosby, 022016. VitalBook file.
B
94
What agency defines workplace violence as violent acts (including physical assaults and threats of assaults) directed toward persons at work or on duty?
a. U.S. Department of Justice
b. National Institute for Occupational Safety and Health (NIOSH)
c. Occupational Safety and Health Administration (OSHA)
d. American Nurses Association (ANA) (Motacki 116)
Motacki, Kathleen, Kathleen Burke. Nursing Delegation and Management of Patient Care, 2nd Edition. Mosby, 022016. VitalBook file.
B
95
Which act provides monetary damages in cases of intentional employment discrimination?
A. The Civil Rights Act of 1991
B. Title I and Title V Act of 1990
C. Title VII of the Civil Rights Act of 1964
D. The Equal Pay Act (EPA)of 1963 (Motacki 116)
Motacki, Kathleen, Kathleen Burke. Nursing Delegation and Management of Patient Care, 2nd Edition. Mosby, 022016. VitalBook file.
A
96
Virginia Henderson theorist
Preserve the essence of nursing in the age of technology.
97
Jean Watson
was instrumental in capturing the true essences of the PPM and providing the groundwork for the philosophy of nursing in the organization. Professional practice model.
98
Theory
idea that describes a phenomenon.
| Nursing practice is a phenomenon.
99
Meta paradigm-
- a way of thinking. How thoughts are organized. The grand thinking or big picture of nursing. Always use a theoretical base to support what youre doing.
100
Maternal role attainment theory- Mercer
bonding with baby is not right away. Mothers shouldn’t feel inadequate if they dont bond right away. 4 stages, anticipatory, formal, impersonal,
101
Benner
Novice to expert 5 stages.
102
Nightingale
Environment and how it affects a persons outcomes.
103
Abdella-
21 nursing problems. First 10 get to know pt. Last 11 how to take care of them. Two people deal with the same disease differently.
104
Robert carkhuff
Helping in human relationship theory- focus on being compassionate towards pt. Communication is key.
Oram- self care deficit theory. Lack of knowledge. Pt education. Inherit qualities of pt. Internal context of pt
105
Paplao
ADPIE. Science and art. Therapeutic communication to become more knowledgeable to do own self care.
106
Kolkaba
Looking at pt holistically
107
Henderson
Basic needs are essential focus of nursing. Like eating and breathing.
108
Permissive leader
Relaxed. Happy employee. Efficiency issues.
109
Burocrat
Procedures get done. Employees aren’t as happy.
110
Autocrat
Things get done. Employees cant speak their mind. More worried about operation than person.
111
Delagative
Everyone has input. Lack in structure. Roles get lost in translation.
112
Transactional/servant
Organized effective. Goal oriented. Will reward you. If not doing good job may be repercussions.
113
Contingency theory
Change style due to situation.
