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Puposive Communication > MIDTERM LONG QUIZ > Flashcards

MIDTERM LONG QUIZ Flashcards

1
Q

COMMUNICATION AIDS AND STRATEGIES

A ________ helps an individual to communicate more effectively with people around them.

A

Communication Aid

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2
Q

COMMUNICATION AIDS AND STRATEGIES

A a huge range of techniques which support or replace spoken communication.

These include gesture, signing, symbols, word boards, communication boards and books, as well as *Voice Output Communication Aids *(VOCAs)

A

Augmentative and Alternative Communication or AAC

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3
Q

COMMUNICATION AIDS AND STRATEGIES

AAC stands for

A

Augmentative and Alternative Communication

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4
Q

COMMUNICATION AIDS AND STRATEGIES

VOCA stands for

A

Voice Output Communication Aids

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5
Q

COMMUNICATION AIDS AND STRATEGIES

Two main types of AAC system

A
  1. Unaided communication
  2. Aided communication
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6
Q

COMMUNICATION AIDS AND STRATEGIES

____ does not use additional equipment. Body language, gesture, vocalization, and signing are typically used.

A

Unaided communication

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7
Q

COMMUNICATION AIDS AND STRATEGIES

Types of Unaided Communication

A
  1. Body Language
  2. Facial Expression
  3. Gestures
  4. Sign Language
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8
Q

COMMUNICATION AIDS AND STRATEGIES

It observes body posture, position and movements.

A

Body Language

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9
Q

COMMUNICATION AIDS AND STRATEGIES

it uses eye, mouth, eyebrows to express emotions intended to
communicate

A

Facial Expression

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10
Q

COMMUNICATION AIDS AND STRATEGIES

It is a body and hand movement that conveys meaning

A

Gestures

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11
Q

COMMUNICATION AIDS AND STRATEGIES

It is a designed language system for mute or deaf such as ASL or BSL

A

Sign Language

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12
Q

COMMUNICATION AIDS AND STRATEGIES

This uses equipment, but this ranges from low-tech to high-tech methods, with pictures and symbols. Whilst a low-tech method of communication like a simple, laminated communication book to carry around with a few pages of pictures or symbols would be a communication aid, the term ‘device’ would only describe a more high-tech solution.

A

Aided Communication

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13
Q

COMMUNICATION AIDS AND STRATEGIES

SGD stands for

A

Speech Generating Device

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14
Q

COMMUNICATION AIDS AND STRATEGIES

It uses symbols, text, icons from electronic devices such as a computer, tablet, or any touch screen devices to communicate

A

Speech Generating Device

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15
Q

COMMUNICATION AIDS AND STRATEGIES

It contains symbols, pictures or words in order to express themselves

A

Board and Books Communication

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16
Q

COMMUNICATION AIDS AND STRATEGIES

It allows an individual to use their eyes to select letters or symbols to communicate

A

Eye-Tracking Devices

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17
Q

COMMUNICATION AIDS AND STRATEGIES

It uses symbols such as picture-exchange communication system (PECS). This system usually used for autistic people to communicate without talking or speaking.

A

Symbol-Based Communication System

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18
Q

COMMUNICATION AIDS AND STRATEGIES

PECS stands for

A

Picture-Exchange Communication System

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19
Q

COMMUNICATION AIDS AND STRATEGIES

What is ‘Communication Strategies?

A

Communication is the exchange of information between a sender and a receiver. It is important for people to take into account every aspect of how they are relaying information. Communication strategies are the blueprints for how this information will be exchanged.

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20
Q

COMMUNICATION AIDS AND STRATEGIES

It is a way of transmitting information to other people using language both in written and oral.

Written strategies include avenues such as e-mail, text, and chat. Examples that fall into the oral category are phone calls, video chats, and face-to-face conversations.

A

Verbal Communication Strategies

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21
Q

COMMUNICATION AIDS AND STRATEGIES

It is a process of communication with speaking and it consist of mostly visual cues, such as body language, facial expressions, physical distance between communicators, or the tone of your voice. These cues are typically not intended.

A

Non-Verbal Communication Strategies

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22
Q

COMMUNICATION AIDS AND STRATEGIES

This can be seen through signs, web pages, and illustrations. These strategies are used in the workplace to draw attention and provide documentation.

A

Visual communication Strategies

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23
Q

Communication for Various Purposes

Types of Speeches According to Purpose

A
  1. Informative Communication
  2. Argumentative Communication
  3. Persuasive Communication
24
Q

Communication for Various Purposes

It focuses on providing facts, knowledge, and data to educate the audience about a
about a particular topic or subject

A

Informative Communication

25
Q

Communication for Various Purposes

It involves presenting logical reasoning and evidence to support a specific viewpoint, encouraging critical thinking.

A

Argumentative Communication

26
Q

Communication for Various Purposes

It aims to influence and motivate the audience to adopt a certain belief, take action, or action, or change their perspective

A

Persuasive Communication

27
Q

Types of Speeches According to Delivery

Types of Speeches According to Delivery

A
  1. Read/Manuscript speaking
  2. Impromptu speaking
  3. Extemporaneous speaking
  4. Memorized speaking
28
Q

Types of Speeches According to Delivery

It is the word-for-word iteration of a written message. In a manuscript speech, the speaker maintains his or her attention on the printed page except when using visual aids.

A

Read/Manuscript reading

Advantage: the exact repetition of original words

Disadvantage: an uninteresting
way to present.

29
Q

Types of Speeches According to Delivery

It is the presentation of a short message without advance preparation.

A

Impromptu Speach

Advantage: it’s spontaneous and responsive in an animated group context

Disadvantage: the speaker is given little or no time to contemplate the central theme of his or her message

30
Q

Types of Speeches According to Delivery

It is the presentation of a carefully planned and rehearsed speech, spoken in a conversational manner using brief notes.

A

Extemporaneous speaking

Adv: It promotes the likelihood that you, the speaker, will be perceived as knowledgeable and credible. Audeince will pay better attention to the message because it is engaging both verbally and nonverbally

Disad: it requires a great deal of preparation for both the verbal and the nonverbal components of the speech. Adequate preparation cannot be achieved the day before you’re scheduled to speak.

31
Q

Types of Speeches According to Delivery

It is the rote recitation of a written message that the speaker has committed to memory.

A

Memorized Speaking

Adv: it enables the speaker to maintain eye contact with the audience throughout the speech.

Disad: unless you also plan and memorize every vocal cue gesture, and facial expression, your presentation will be flat and uninteresting, and even the most fascinating topic will suffer.

32
Q

Communication for Work Purposes

It is how companies share information to internal and external audiences and engage these audiences

A

Corporate Communication

33
Q

Communication for Work Purposes

Corporate communication is made up of three major categories,

A
  1. Management communication
  2. Marketing communication
  3. Company communication
34
Q

Communication for Work Purposes

This refers to the communication that takes place between people who are working towards common goals within an organization; consists of the interactions that take place for the purpose of working together towards these goals or conducting business in general

A

Organizational Communication

35
Q

Communication for Work Purposes

Key Types of Corporate and Organizational Communication

A
  1. Upward Communication
  2. Downward Communication
  3. Lateral Communication
  4. External Communication
36
Q

Communication for Work Purposes

Information flows from lower to higher level of organization.

A

Upward Communication

37
Q

Communication for Work Purposes

Information flows from upper to lower level of organization

A

Downward Communication

38
Q

Communication for Work Purposes

People with different culture and background absorb information in a different ways. To make sure that everyone understands the message conveyed in a workplace, a ____ should be used.

A

Methods of communication

39
Q

Communication for Work Purposes

It is the easier way to tell your officemate or team about your ideas and passion through an ____. In this kind of way, they will hear what you say and get their feedback in
return.

A

Open meeting

40
Q

Communication for Work Purposes

It is an electronic
mail from one or more computer user via a network.

A

E-mail

41
Q

Communication for Work Purposes

aside from open meeting, ____ works well at all times. You got to understand their ideas without a prior hindrance.

A

One on one

42
Q

not everyone has a good vocabulary, so to make communication more effective with the teams or officemates, use a word that can be easily understood

A

Use Simple Words

43
Q

Communication for Work Purposes

communication can be presented using ____. They should not just hear the
message but also see it.

A

Visual

44
Q

Communication for Work Purposes

it is easier and faster to communicate using ____ without using much of an explanation because your body and facial expression says it all.

A

Body language

45
Q

Communication for Work Purposes

promotes confidence upon
communication with other people. A person in a ____ can practice what they are going to say without seeing their facial expression.

A

phone conversation

46
Q

Channels of business communication.

____ depend on the spoken word. Mediums include face-toface, in-person presentations, mobile phone conferences, group presentations, telephone, video
meetings, conferences, speeches, and lectures.

A

Oral Channels Comunication

  • deliver low-distortion
  • immediate feedback of the communication to the sender
  • the most labor-intensive channels
  • generally used in organizations
47
Q

Channels of business communication.

____ include emails, texts, memos, letters, documents, reports, newsletters,
spreadsheets, etc.

A

Written Communication

  • the leaner business communications
  • effective when transmitting large messages
  • can be carefully crafted to say exactly what the sender means
48
Q

Channels of business communication.

Television broadcasts, web-based communications such as social media, interactive blogs, public and intranet company web pages, Facebook, and Twitter belong in this growing category of communication channels.

A

Electronic (Multimedia) Communications

  • allow messages to be sent
    instantaneously and globally
  • widespread utilization of electronic communications for business purposes can also be risky
49
Q

Communication for Work Purposes

Types of Business Communication Materials

A
  • Business Letters
  • Memos
  • Reports
  • Emails
  • Newsletters
  • Minutes of Meeting
50
Q

Communication for Work Purposes

Parts of MoM

A

NAME OF ASSOCIATION/DEPARTMENT: (Example: ILAS Department)
TYPE OF MEETING: (Example: Departmental Meeting)
DATE:
TIME STARTED:
MEETING FACILITATOR/S AND DESIGNATION:

INVITEES: (Example: ILAS Faculty)
CALL TO ORDER: (marks the official commencement of a board meeting)

ROLL CALL:
ATTENDEES PRESENT: (put here names of present during the meeting)
**ABSENT/S: **(put here name/s of absent during the meeting)

MEETING AGENDA/OBJECTIVES: (list at least 3 objectives of the present meeting)
1.
2.
3.

I. APPROVAL OF MINUTES FROM LAST MEETING:
(assume that there was a relevant meeting conducted prior to the present meeting to provide information under the motion, vote and resolved categories below)
MOTION: (a proposal that the entire department take action or stand on an issue)
VOTE: (indicate if it is unanimous approval or not)
RESOLVED: (Example: The minutes last October 28, 2023 re: budget are approved by the board)

II. REPORTS (assume that there were reports presented during the previous meeting)

III. OPEN ISSUES (list issues arise during the present meeting)

IV. PLANS
MOTION: (a proposal that the entire department take action or stand on an issue)
(Motion refers to the present meeting)
VOTE: (indicate if it is unanimous approval or not)
(Vote refers to the present meeting)
RESOLVED: (Example: The minutes last October 28, 2023 re: budget are approved by the board)
(Resolved refers to the present meeting)

V. ADJOURNMENT (time ended)

VI. SPECIAL NOTE/S (include if applicable)

**PREPARED BY: **
Your signature over printed name
APPROVED BY:
(put here the name and signature of the approver)
NOTED BY: (put here the name and signature of the person involved)

51
Q

Communication for Work Purposes

Parts/Structure of Letters

A

-** H**eading
- Inside/Recipients Address
- Salutation
- Body of Letter
- Complimentary Closing
- Signature Block

52
Q

Format of Business Letters

3 Formats of a Leter

A
  1. Block
  2. Modified Block
  3. Semi-Block
53
Q

Format of Business Letters

elements are aligned to the left margin

A

Block Format

54
Q

Format of Business Letters

Almost the same with block but the date and closing are either centered or aligned to the right.

A

Modified Block Format

55
Q

Format of Business Letters

Paragraphs are indented. Date and closing are either aligned to the right or centered

A

Semi-Block Format

Puposive Communication (4 decks)

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