Midterm One Flashcards
What are the top 5 skills employers are looking for?
- problem solving
- Teamwork
- Communication
- Adaptability
- Interpersonal Skills
What are the five levels of leadership according to the DeGroote framework?
Level 1: Highly Capable individual
Makes productive contributions through talent, knowledge, skills and good work habits.
Level 2: Contributing Team Member
Contributes individual capabilities to the achievement of group objectives and works effectively with others in a group setting.
Level 3: Competent Manager
Organizes people and resources toward the effective and efficient pursuit of predetermined objectives.
Level 4: Effective Leader
Catalyzes commitment to and vigorous pursuit of a clear and compelling vision, stimulating higher performance standards.
Level 5: Executive
Builds enduring greatness through a paradoxical blend of personal humility and professional will.
What are the three special manager skills?
- objectivity
- initiative
- agility
What is critical thinking? What can an effective critical thinker do?
- an ability to analyze information objectively and make a reasoned judgement. Critical thinking involves the evaluation of sources such as data, facts, observable phenomenon, and research findings.
An effective critical thinker can
- draw reasonable conclusions from a set of information
- discriminate between useful and less useful details
- use this analysis to solve problems or make decisions.
Why is it important to hire critical thinkers?
Critical thinkers can:
- work without constant instructions about what type of information to seek out
- they can be trusted to make decisions independently.
What are ethical dilemmas?
- Ethical dilemmas, also known as moral dilemmas, are situations in which there is a choice to be made between two options, neither of which resolves the situation in an ethically acceptable fashion. In such cases, societal and personal ethical guidelines can provide no satisfactory outcome for the chooser.
What are the 6 factors affecting moral intensity?
- Concentration of effect
- Proximity
- Temporal Immediacy
- Magnitude of Consequence
- Social consensus
- Probability of Effect
What does ‘concentration of effect’ mean? How does it impact our ethical decision making?
Whether the effects of an action are concentrated on a few people or affect many people a little. The greater the concentration on a few people, the greater the intensity.
ex. Fire a few people, or cut everyone’s pay by 5%.
What does ‘temporal immediacy’ mean? How does it impact our ethical decision making?
How soon the consequences of any effect are likely to occur. The longer the delay between the choice and the effect, the lesser the intensity.
ex. Cut wages now, and in turn save some money, or wait a year and cut wages by a larger amount (in hopes of the economy turning around before then).
What does ‘magnitude of consequence’ mean? How does it impact our ethical decision making?
Sum of the harms or benefits impacted by the problem or action. The greater the potential consequences, the greater the intensity.
ex. Providing financial advice that could cause a client to lose or gain a large amount of money.
What does ‘social consensus’ mean? How does it impact our ethical decision making?
The degree to which people agree over the ethics of a problem or action. The greater the social consensus on a decision, the greater the intensity.
ex. A company is considering implementing safer environmental practices into their oil rigs, which would cost them a significant $$.
What does ‘Probability of effect mean? How does it impact our ethical decision making?
The likelihood that harms (or benefits) will actually happen. The higher the likelihood, the higher the intensity.
ex. There is a 75% chance of bankruptcy for a real estate firm if they do not lay off their entire support staff.
What is an organizational code of conduct?
A document detailing the ethical conduct employees must abide by while in the employ of the organization. This is a formal document that outlines what behaviour is and is not acceptable.
What is a whistleblower?
Employees who disclose illegal or unethical conduct on the part of others in an organization.
ex. Edward Snowden
What are the stages in the problem-solving process?
Stage 1: Define the Problem
- diagnose and recognize what is going on
Stage 2: Select a Response
- Develop alternatives
- Select the best option
Stage 3: Execute a solution
- implement the selected alternative
- evaluate the solution
What are some techniques that can assist stage 1, Problem definition, in problem-solving?
- a root cause analysis
- asking the five w’s
What are some techniques that can assist stage 2, Response Selection, in problem-solving?
- brainstorming
- creative intuition
- rigorous debate
What are some techniques that can assist stage 3, Execution Techniques, in problem-solving?
- stakeholder involvement
- after-action reviews
What are the six killer constraints?
Never feeling good enough Being a marshmallow Riding roughshod Playing Mr. Spock Being overly critical Low self-control
What are the 4 stages of self-awareness in skill competence?
Stage 1: Unconsciously Incompetent
Does not know about the skill deficiency
Stage 2: Consciously Incompetent
Knows about the skill deficiency, but is not actively working on it
Stage 3: Consciously Competent
Working to improve skill consciously.
Stage 4: Unconsciously Competent
Skill is proven and ‘muscle memory’. Can retain skill just through the use of it and does not require extensive mental energy to use.
What are the three ways to build self-awareness?
- Self Diagnosis - analyzing evidence
ex. keeping a journal of activities and experiences and then reflecting on them - Self-disclosure - talking about yourself to others
ex. sharing experiences with friends or peers, and listening to their responses. - Soliciting feedback - asking others about yourself
ex. asking a boss about performance, even in non required situations.
What is the Johari window?
An extension of the self-awareness stages:
refer to slide 13 of self-awareness slides for image
- Open - known to self and others
ex. Alex Ovechkin is a great goal scorer. - Blind - not known to self, known to others
ex. I am hardheaded (used to be unaware of this myself, but others could see it) - Hidden - not known to others, known to self
ex. I like to sing in the shower when no one is home. - Unknown - not known to self or others
ex. maybe I am a naturally good breakdancer, but ill likely never know.
How do you reduce your blind quadrant?
- solicit feedback from others
* seeking feedback can improve job satisfaction
How do you reduce your hidden quadrant?
- disclose more about yourself to others
* Ensure that your potential employer knows what you have to offer.
