Midterm: Pharmacy Administration ( Page, 20-59)

Question 1

Specialized jobs are assigned to various departments and/ or positions.

Answer 1

Division of Work

Question 2

Employees should have authority for ensuring the performance and completion of task assigned to them.

Answer 2

Authority and Responsibility

Question 3

This refers to the limitation on the number of subordinates that manager can effectively administer and control

Answer 3

Span of Control

Question 4

An employee must report to a single direct supervisor with whom he or she is responsible.

Answer 4

Unity of Command

Question 5

Group activities should have one boss and one plan with the same objective

Answer 5

Unity of Direction

Question 6

The interest of one individual or group of individuals should not outweigh the interest of the business

Answer 6

Subordination of Individual Interest to General Interest

Question 7

There should be a fair method of payment that affords the maximum possible satisfaction to both employees and the employer

Answer 7

Remuneration

Question 8

This principle is based on “equal pay for equal work.”

Answer 8

Remuneration

Question 9

This refers to the extent to which authority is concentrated

Answer 9

Centralization

Question 10

In the structure of any organization, ultimate authority lies at the top and communication flows downward.

Answer 10

Scalar Chain

Question 11

This ensure that employees are assigned and resources are allocated properly in the organization

Answer 11

Order

Question 12

In involves the fair and kind treatment of employees

Answer 12

Equity

Question 13

Unnecessary labor turnover can be the cause and effect of bad management.

Answer 13

Stability of Tenure

Question 14

Unnecessary element that could complicate plans and/or activities should be eliminated from all activities as well as from the process

Answer 14

Simplicity

Question 15

Principle that explains “In union there is strength”

Answer 15

Espirit de Corps

Question 16

Is the process of developing, organizing, and evaluating the activities required to achieve a desired goal.

Answer 16

Planning

Question 17

Is the process identifying and determining the organization’s goals, policies, and programs.

Answer 17

Strategic Planning

Question 18

This ensures that the organization is prepared to effectively perform and accomplish it’s task.

Answer 18

Operating Planning

Question 19

This determines the probability of specific business or program

Answer 19

Business Planning

Question 20

The guarantees the availability of resources needed to carry out its strategies to achieve the organization’s goals

Answer 20

Resources Planning

Question 21

This ascertain the coordination and orderly arrangement of an organization in order to face challenges in the future.

Answer 21

Organizational Planning

Question 22

Provides a fallback for the organization

Answer 22

Contingency Planning

Question 23

is the process of identifying and determining the organization’s goals, policies and programs.

Answer 23

Strategic Planning

Question 24

Goal

Answer 24

Vision

Question 25

Purpose

Answer 25

Mission

Question 26

Prescribed a definite scope and suggest direction to maximize the efforts of a manager

Answer 26

A set goal

Question 27

A method of shaping a company's future and involves determining the organization's long term direction.

Answer 27

Strategy

Question 28

This can be defined as the planning of the steps necessary to organize the strategic planning

Answer 28

Pre-planning Phase

Question 29

Strategizing, in which ideas and suggestions are develop for the pharmacy organization

Answer 29

Planning Phase

Question 30

This phase involves three important steps: communication, implementation, monitoring progress once the plan is implemented.

Answer 30

Post-planning phase

Question 31

Must be executed in order to support the strategic plan

Answer 31

Tactics

Question 32

Inorder to evaluate the extent of implementation in comparison with the planned schedule

Answer 32

Monitoring plan

Question 33

MBO

Answer 33

Management by Objectives

Question 34

A successful manageer is considered to be a manager of _______ _________.

Answer 34

defined situations.

Question 35

Process of choosing a specific course of action.

Answer 35

Decision- Making

Question 36

Make a series of decision

Answer 36

Set objectives

Question 37

Decision constraints are sometimes presented in terms of desired specifications or performance standards.

Answer 37

Identify constraints

Question 38

are chosen because they provide a solution

Answer 38

Identify alternatives

Question 39

Information depends on the complexity and scope of the possible decision or choices.

Answer 39

Gather appropriate information

Question 40

Decisions can be rendered based on available information

Answer 40

Evaluate alternatives

Question 41

The manager examines the ranking of alternatives

Answer 41

Choose the most acceptable alternative

Question 42

Is the process of classifying and categorizing personnel

Answer 42

Organizing

Question 43

describes the difference among workers or units in an organization

Answer 43

Horizontal Differentiation

Question 44

The division of executives, departments and group or workers in terms of their activities or task

Answer 44

Organizational structures

Question 45

refers to the degree to which units are dissimilar

Answer 45

Differentiation

Question 46

refers to the degree to which jobs in the organization are standardized.

Answer 46

Formalization

Question 47

refers to the concentration of decision making power at a single point in the organization

Answer 47

Centralization

Question 48

Focuses on the differences in hierarchical position.

Answer 48

Vertical Differentiation

Question 49

involves location, specifically the sites of an organization's units, whether they are in one place or spread across several areas.

Answer 49

Spatial Differentiation

Question 50

Result in heighted efficiency

Answer 50

Division of Labor

Question 51

Responsibility for decisions cannot be passed

Answer 51

Parity of authority and Responsibility

Question 52

Individual employee must report to only one supervisor or manager

Answer 52

Unity of command

Question 53

numbers of employees the manager can effectively control

Answer 53

Span of control

Question 54

categorization of individuals according to the specific task, they must perform.

Answer 54

Departmentalization

Question 55

diagram or chart that shows the important aspect of the organization

Answer 55

Organizational chart

Question 56

refers to the straight and direst line of responsibility

Answer 56

Line Organization

Question 57

to compensate for the lack of needed specialist within the line organization structure.

Answer 57

Line- and-Staff Organization

Question 58

based on working hours

Answer 58

Organization by Time

Question 59

group of employees that has similar skills are too large to handle

Answer 59

Organization by Number

Question 60

considerable diversity in jobs and skills required to accomplish a task satisfactorily.

Answer 60

Organization by Function

Question 61

prescription dispensing, patient consultation, patient drug record system.

Answer 61

Professional function

Question 62

Purchacing, Inventory

Answer 62

Merchandising Function

Question 63

General financing, budgeting

Answer 63

Financial functions

Question 64

recruiting, selecting, terminating

Answer 64

Personnel Function

Question 65

the process of assigning responsibilities and authority to lower level employees

Answer 65

Delegation

Question 66

this is the task or duty designated to a particular individual posistion

Answer 66

Responsibility

Question 67

Refers to the power or the right to give orders

Answer 67

Authority

Question 68

It is condition of being held responsible for the task delegated

Answer 68

Accountability

Question 69

Is the RIGHT to give orders, and expect and exact obedience from the subordinates

Answer 69

Traditional

Question 70

is the belief that authority and power is given to the superior by the subordinates

Answer 70

Behavior/ Social Scientist

Question 71

assumes authority based on experts and experience of a person, and by one's specialization.

Answer 71

Functional