Midterm Study Guide

Question 1

Setting goals and strategically deciding how to achieve them

Answer 1

Planning

Question 2

Communication, Self-Motivation, Leadership, Responsibility, Team Work, Problem Solving, Decisiveness, Ability to Work Under Pressure, Flexibility, and Negation are examples of…

Answer 2

Soft Skills

Question 3

The efficient and effective pursuit of organizational goals

Answer 3

Managment

Question 4

What they implement directly affects employees, customers, and suppliers

Answer 4

Middle Managers

Question 5

Thinking analytically; seeing the big picture; understanding how everything works together are examples of

Answer 5

Conceptual Skills

Question 6

Which theory views employees as good, trustworthy & productive

Answer 6

Theory Y

Question 7

Who is the Father of Industrial Psychology

Answer 7

Hugo Munsterberg

Question 8

Which philosophers said “The work process should be under the control of workers with the relevant knowledge versus managers acting as facilitators.”

Answer 8

Mary P. Follett

Question 9

New research from the UBC Sauder School of Business shows that even if they don’t get money, status of influence, people desire what?

Answer 9

Power

Question 10

The application of data such as statistics and computer simulations to manage people.

Answer 10

Quantitative Management

Question 11

Employees, Owners & the Board of Directors are examples of what?

Answer 11

Internal Stockholders

Question 12

A systematic assessment of a company’s performance in implementing socially responsible programs.

Answer 12

Social Audits

Question 13

A vendor who provides raw materials, services, equipment, labor, or energy to organizations

Answer 13

Suppliers

Question 14

Companies / Organizations that join together to achieve advantages the neither can perform alone.

Answer 14

Strategic Allies

Question 15

A situation in which you have to decide whether to pursue a course of action that may benefit you or your organization but that is unethical or illegal.

Answer 15

Ethical Dilemma

Question 16

This process involve managers on all levels of the organization planning long term goals

Answer 16

Strategic Management

Question 17

Specific, Measurable, Achievable Realistic, and Timely

Answer 17

S.M.A.R.T Goals

Question 18

What the organization wants to become in the future.

Answer 18

A companies Vision Statement

Question 19

Day-to-do planning of accomplishing tasks in 1-52 weeks

Answer 19

Operational planning

Question 20

Contributions of a specific department in the organization that helps you break down and understand your strategy for the next 6-24 months.

Answer 20

Tactical Planning

Question 21

The 4 decision making styles.

Answer 21

Directive, Analytical, Conceptual, Behavioral

Question 22

This explains how managers should make decisions.

Answer 22

Rational Decision Making

Question 23

This bias adds up all the money spent on a project and states that because it is so costly the project cannot/should not be abandoned at any juncture even when data proves otherwise.

Answer 23

Sunk Cost Bias

Question 24

He studied how managers actually make decisions.

Answer 24

Herbert Simon

Question 25

This bias classifies people or information based on observed or inferred characteristics.

Answer 25

Categorical Thinking Bias

Question 26

Belief in one’s ability to complete a task.

Answer 26

Self-Efficacy

Question 27

Understanding your emotions as well as others emotions

Answer 27

Emotional Intelligence

Question 28

What are the 3 components of attitude.

Answer 28

Affective, Cognitive & Behavioral

Question 29

The organization, identification, and interpretation of sensory information in order to represent and understand the presented information or environment

Answer 29

What is perception.

Question 30

"Those people are pretty much the same"

Answer 30

Stereotyping

Question 31

Two or more people who share norms, goals, and have a common identity

Answer 31

Group

Question 32

A small group of people with a common purpose, performance goals, and mutual accountability

Answer 32

A Team

Question 33

The process of getting oriented and getting acquainted with.

Answer 33

Forming

Question 34

The group now evolves into a team where they can set guidelines on what members will do together and how they will do it

Answer 34

Norming

Question 35

How do you build a group into a high performance team?

Answer 35

Through collaboration, trust, setting goals, timely feedback, motivation, and accountability.

Question 36

Asking “What’s next?” at the end of a project.

Answer 36

Adjourning

Question 37

When your group is concentrating on solving problems and completing assigned tasks.

Answer 37

Performing

Question 38

The group now evolves into a team where they can set guidelines on what members will do together and how they will do it.

Answer 38

Norming

Question 39

The emergence of personalities, roles, and conflicts, in a group.

Answer 39

Storming

Question 40

Includes members from different areas within an organization, such as finance, operations, and sales.

Answer 40

Cross Functional Teams

Question 41

Basing your first impression of someone on a single trait

Answer 41

Halo Effect

Question 42

Tension people feel when they experience extraordinary demands, constraints or opportunities and are uncertain about how they are going to handle the demands, constraints or opportunities.

Answer 42

Stress

Question 43

Sweaty palms, restlessness, backaches, upset stomach and headaches are symptoms of...

Answer 43

Physiological signs of stress

Question 44

Forgetfulness, Boredom, Irritability, Anxiety, and Depression are _______ signs of stress

Answer 44

Psychological

Question 45

Sleeplessness, Change in eating habits, and Increased smoking/alcohol/drugs are signs of what type of stress.

Answer 45

Behavioral signs of stress

Question 46

Conflict that hinders the organizations performance.

Answer 46

Dysfunctional Conflict

Question 47

Benefits the main purposes of the organization and serves its interests where there is discussion about the issues with out fear, anxiety or perceived threat which leads to problem solving and decision making.

Answer 47

Functional Conflict

Question 48

Clashes because of personal dislikes or disagreements.

Answer 48

Personality Conflict

Question 49

Feeling inferior or resentment because you are comparing yourself to a team member who possesses something you desire

Answer 49

Envy Based Conflict