MIS 171 test 1

Question 1

Information System

Answer 1

Is a system that allows us to accomplish the tasks of storing, retrieving, and safeguarding information.

Question 2

Business Process

Answer 2

is a set of work activities with preferred order, an identifiable beginnings and, inputs, and clearly defined outputs that add value to the customers.

Question 3

Business functions

Answer 3

Are activities specific to a functional area of operation.

Question 4

Business process re-engineering

Answer 4

is the analysis and design of workflows and processes within an organization. Is basically the fundamental re-thinking and radical re-design, made to an organization’s existing resources. It is more than just business improvement.

Question 5

Data

Answer 5

Facts

Question 6

Information

Answer 6

Facts with meaning

Question 7

Knowledge

Answer 7

Application of expertise to information

Question 8

Components of an Information System

Answer 8

Hardware, software, Procedures, People

Question 9

What is Enterprise Resource Planning (ERP)?

Answer 9

Enterprise Resource Planning, or ERP, systems support the core business of many large enterprises

Question 10

Supplier Relationship Management

Answer 10

SRM, systems are an extension of ERP systems. SRM systems manage information about suppliers such as material quality, delivery lead-time and historical cost.

Question 11

Customer Relationship Management

Answer 11

CRM, systems manage information about customers. These systems aim to gather and store as much information about a customer as possible.

Question 12

Knowledge Management System

Answer 12

Manage the collective knowledge and expertise of an organization.

Question 13

Content Management System

Answer 13

manage information to be presented on websites. Allow for ease of translation, re-structuring and rebranding of website content.

Question 14

Scalability

Answer 14

Concerns how large the system can become, in terms of data volume and number of users.

Question 15

Availability

Answer 15

Concerns how easy it is to access a system, and whether there is any planned or unplanned time that the system is unavailable.

Question 16

Throughput

Answer 16

Concerns the time it takes to process tasks and how many tasks can be performed concurrently before this processing speed begins to degrade.

Question 17

Reliability

Answer 17

Concerns whether the system behaves consistently at all times for all users, for similar tasks performed with similar data.

Question 18

Security

Answer 18

concerns whether the system can be compromised through unauthorized access, theft of data, and intentional corruption or destruction of data. It also concerns itself with the ability to identify how specific users were using a system at any given time, and how they changed the data.

Question 19

Tiered Architecture Three Broad Categories:

Answer 19

Data storage and retrieval
Computation logic and rules, and
End-user interaction

Question 20

Client

Answer 20

An independent environment in the system

Question 21

Company Code

Answer 21

Smallest org unit for which you can maintain a legal set of books

Question 22

Credit Control Area

Answer 22

•An organizational entity which grants and monitors a credit limit for customers.
•It can include one or more company codes

Question 23

Sales Organization

Answer 23

An organizational unit responsible for the sale of certain products or services.
•The responsibility of a sales organization may include legal liability for products and customer claims

Question 24

Distribution Channel

Answer 24

The way in which products or services reach the customer
Typical examples of distribution channels are wholesale, retail, or direct sales

Question 25

Division

Answer 25

A way of grouping materials, products, or services

Question 26

Sales Area

Answer 26

Combination of Sales Organization, Distribution Channel and Division Determines conditions (i.e. pricing) for sales activities

Question 27

Plant

Answer 27

Plant from which the goods should be delivered to the customer

Question 28

Other SD organization units:

Answer 28

Shipping Point •Loading Point •Sales Office •Sales Group •Sales Person

Question 29

Customer Master

Answer 29

Contains all of the information necessary for processing orders, deliveries, invoices and customer payment. •Every customer MUST have a master record.

Question 30

Created by Sales Area

Answer 30

Sales Organization •Distribution Channel •Division

Question 31

The customer master information is divided into 3 areas:

Answer 31

•General Data •Company Code Data •Sales Area Data

Question 32

General Information relevant for the entire organization:

Answer 32

Name,Address,Communication

Question 33

Company Code specific information:

Answer 33

Acc. Mgmt, Payment,Bank

Question 34

Sales Area specific information:

Answer 34

Sales Office Currency

Question 35

Material Master

Answer 35

•Contains all the information a company needs to manage about a material. •Material master data is stored in functional segments called Views

Question 36

Condition master data includes:

Answer 36

•Prices •Surcharges •Discounts •Freights •Taxes

Question 37

You can define the condition master to be dependent on various data:

Answer 37

•Material specific •Customer specific

Question 38

Output is information that is sent to the customer using various media, such as:

Answer 38

•E-mail •Mail •EDI •Fax •XML

Question 39

Output examples:

Answer 39

•Quotation •Confirmation •Invoice

Question 40

Sales Order Process

Answer 40

Pre-sales activities Sales Order Entry Check Availability Pick Materials Pack Materials Post Goods Issue Invoice Customer Receipt of Customer Payment

Question 41

Sales Support

Answer 41

Is a component of SD that assists in the sales, distribution, and marketing of a companies products and services to its customers. It contains the following functionality: •Creating and tracking customer contacts and communications (sales activity) -Phone call records -On-site meeting -Letters -Campaign communication •Implementing and tracking direct mailing, internet, and trade fair campaigns based on customer attributes

Question 42

Pre-sales documents need to be managed within the presales activities:

Answer 42

Inquiries and Quotations. These documents help identify possible sales related activity and determine sales probability.

Question 43

inquiry

Answer 43

is a customer's request to a company for information or quotation in respect to their products or services without obligation to purchase.

Question 44

Quotation

Answer 44

Presents the customer with a legally binding offer to deliver specific products or a selection of a certain amount of products in a specified timeframe at a pre-defined price.

Question 45

Sales order processing

Answer 45

can originate from a variety of documents and activities: •Customer contacts us for order: phone, internet, email •Existing Contract •Quotations

Question 46

The sales document is made up of three primary areas:

Answer 46

•Header -Data relevant for the entire sales order: Ex: customer data, total cost of the order. •Line Item(s) -Information about the specific product: Ex: material and quantity, cost of an individual line. •Schedule Line(s) -Uniquely belongs to a Line Item, contains delivery quantities and dates for partial deliveries.

Question 47

Shipping process

Answer 47

Begins when you create the delivery document for the sales order.

Question 48

Delivery Creation

Answer 48

Checks order and materials to determine if a delivery is possible — delivery block (hold), completeness. Confirms availability. Confirms export/foreign trade requirements. Determines total weight & volume.

Question 49

Delivery Document

Answer 49

initiates the delivery process and is the control mechanism for this process •Picking •Packing •Loading •Posting Goods Issue

Question 50

Picking

Answer 50

Quantities based on delivery note Assigned date when picking should begin Automated storage location assignment Supports serial number/lot number tracking and batch management Integrated with Warehouse Management (WM)

Question 51

Loading and Packing

Answer 51

- identifies which packaging is to be used for specified products (customer preference and UCC-128 considerations) - Identifies and updates accounts associated with returnable packaging - Tracks the packed product by container - Insures weight/volume restrictions are enforced - All packed items are assigned to the required means of transportation

Question 52

Goods Issue

Answer 52

- Event that indicates the change in ownership of the products - Reduces inventory - Automatically updates the G/L accounts - Ends the shipping process and prevents changes to the shipping documents

Question 53

Billing

Answer 53

is created by coping data from the sales order and/or delivery document. Order-based billing Delivery-based billing The billing process is used to generate the customer invoice. It will update the customer's credit status.

Question 54

Billing Documents

Answer 54

The billing document will automatically create a debit posting to your customer sub-ledger account and credit your revenue account. It is at this point that the sales process is passed over to Financial Accounting to await payment.

Question 55

Payment

Answer 55

is the final step in the sales order process, this step is managed by the Financial Accounting department. Final payment includes: •Posting payments against invoices. •Reconciling differences between payment and invoice. Payment will create a posting clearing the liability in the A/R account and increases your bank account.

Question 56

Document flow and order status

Answer 56

feature allows you to find the status of an order at any point in time. The SAP updates the order status every time a change is made to any document created in the customer order management cycle (Order-to-Cash).