Mixed CSA Flashcards
Mix of questions for CSA (30 cards)
Record Producers, Order Guides, and Catalog Items are all part of which module in ServiceNow?
The Service Catalog.
What applies to a set of fields when they are coalesced during an import?
If a match is found using the coalesce fields, the existing record is updated with the information being imported.
As it relates to ServiceNow reporting, what can a metric be used for?
A metric is used to measure and evaluate the effectiveness of IT service management processes.
The display sequence is controlled in a Service Catalog Item using what field?
The ‘Order’ field in the Variable form.
Reports can be created from which two different places in the platform?
View / Run module and choosing the alternative from List column heading.
Knowledge Base Search results can be sorted by the following three attributes:
- Most recent update.
- Number of views.
- Relevancy.
What is the path to see the fulfillment stage task list for an order placed through the Service Catalog?
Find the REQ (Number) > RITM (Number) > Task (Number) and there the description of the Task can be found for that specific Request.
What feature can be used to save application menus and modules that you may want to access quickly and often?
Favorite.
What is generated from the Service Catalog when an user places and order for an item or service?
A request (with an unique request number).
The actions
1. Log out ServiceNow
2. Elevate Roles
3. Impersonate user
can be selected from which menu?
User menu (top left button, with initials).
What is the Configuration Item (CI) table name?
cmdb_ci.
What does CMDB stand for?
Configuration Management Database.
What is a CI (Configuration Item)?
A CI may be:
- A physical entity, such as a computer or router
- A logical entity, such as an instance of a database
- Conceptual, such as a Requisition Service
What does CSDM stand for?
Common Service Data Model.
What is the relation between CMDB and CSDM?
CMDB is the database while CSDM is the data model.
Complete this sentence.
“A table that extends another table is called a _____ class, and the table that it extends is called the _____ class.”
“A table that extends another table is called a child class, and the table that it extends is called the parent class.”
There are 4 ways tables can be related to each other. What are they?
- One-to-Many
- Many-to-Many
- Database Views
- Extensions
Fill in the blanks for this example to indicate the reference relationship using “Caller” and “User”.
“The ______ field on the Incident table is a reference to a record on the ______ table.”
The Caller field on the Incident table is a reference to a record on the User table.
Every field in a record has 3 key attributes.
What are they?
- Label - user-friendly term (ex. “Last Name”)
- Name - system-friendly term (ex. “last_name”)
- Value - actual data (ex. “Hullah”)
What is the name of the 32-character, globally unique ID, that is assigned to a record?
sys_id
What path in the All Menu allows you to access the System Dictionary?
What key function does this serve?
All > System Definition > Dictionary
This contains the definition for each and every table and field in the database.
What kind of cloud platform is ServiceNow?
Application Platform as a Service (APaaS).
Buttons, form links, and context menu items are examples of what type of functionality?
UI Action.
What is a User?
An User is an individual that has been given access to ServiceNow through an account.
