MOB Quality Flashcards
1
Q
Why is quality important?
A
- Competitive Edge
- Customer Loyalty
2
Q
What is Quality Control?
A
Quality Control refers to the process of ensuring a company’s product meets its established standards.
3
Q
What is quality assurance?
A
Quality Assurance refers to the focus on emphasizing that the necessary steps be taken beforehand to prevent the occurrence of defects.
4
Q
What is Benchmarking?
A
Benchmarking refers to the process by which a firm identifies the best practices of another firm and implements them to improve their own product
