Mocks

Question 1

What is the hospitality and catering industry?

Answer 1

A diverse and constantly evolving sector offering a wide range of choices to suit various needs and budgets.

Question 2

What are the two main divisions of hospitality and catering provisions?

Answer 2

Commercial and Non-commercial.

Question 3

What characterizes commercial hospitality and catering?

Answer 3

Profit making business operations to earn money.

Question 4

What characterizes non-commercial hospitality and catering?

Answer 4

Non-profit organisations or government-run provisions.

Question 5

What is residential hospitality?

Answer 5

Where accommodation is offered.

Question 6

What is non-residential hospitality?

Answer 6

Where only food and drink are offered.

Question 7

Why are customers important for a business?

Answer 7

Customers are important for a business to be successful. Without them, businesses cannot survive or thrive.

Question 8

What is essential for understanding customer needs?

Answer 8

It is essential that provisions identify the types of customers who are likely to visit the establishment.

Question 9

On what factors can customers be grouped?

Answer 9

We can group customers based on factors such as their age, occupation, religion/culture, and purpose of visit.

Question 10

Who are the customers in hospitality and catering?

Answer 10

Customers include students, staff in armed forces, patients, prisoners, elderly, homeless people, families, people with disabilities, couples, and travellers.

Question 11

What are non-commercial residential provisions?

Answer 11

Non-commercial residential provisions refer to accommodations that are not for profit.

Question 12

What are commercial residential provisions?

Answer 12

Commercial residential provisions refer to accommodations that are provided for profit.

Question 13

What are non-commercial non-residential provisions?

Answer 13

Non-commercial non-residential provisions refer to services that are not provided for profit and do not include accommodation.

Question 14

What are commercial non-residential provisions?

Answer 14

Commercial non-residential provisions refer to services provided for profit that do not include accommodation.

Question 15

Who are the tourists in hospitality and catering?

Answer 15

Tourists include families, pleasure seekers, extended families, business travellers, and couples.

Question 16

What is the significance of students in hospitality and catering?

Answer 16

Students are a key demographic in hospitality and catering, often representing a significant portion of customers.

Question 17

What does ‘pleasure’ refer to in the context of hospitality and catering?

Answer 17

Pleasure refers to customers seeking enjoyment and leisure experiences in hospitality and catering.

Question 18

What are the different types of families in hospitality and catering?

Answer 18

Families can include extended families and those seeking pleasure.

Question 19

What role do couples play in hospitality and catering?

Answer 19

Couples are a significant customer group, often seeking romantic or leisure experiences.

Question 20

What is the focus of hospitality and catering provision?

Answer 20

Hospitality and catering provision focuses on providing services and accommodations to various customer groups.

Question 21

In what ways are food served?

Answer 21

Counter service, table service, personal service

Question 22

Advantages of cafeterias

Answer 22

Can serve lots of people quickly, cost effective, fewer servers needed, variety of food available, food on display

Question 23

What are the types of buffet

Answer 23

Sit-Down buffet, standing/fork, finger buffet

Question 24

Advantages of fast food outlets

Answer 24

Quick and cheap, less staff required, limited menu, customer understands expectations

Question 25

Advantages of self-service

Answer 25

Not many staff needed, quick

Question 26

Advantages of a bar/seated counter service

Answer 26

Limited staff required, fast service

Question 27

Advantages of table service

Answer 27

Formal, easier and less stressful for customers, less food waste

Question 28

Advantages of family-style service

Answer 28

Personalised dining experience, enjoyable for a group, less food waste, customers can try new dishes

Question 29

Advantages of silver service

Answer 29

It offers an excellent Good for formal events, excellent customer experience

Question 30

What is silver-service and what events typically use silver service?

Answer 30

It is when the waiters serve food from a fork and spoon directly to each customer. Events are usually: weddings, significant formal events, high-end restaurants

Question 31

What is Gueridon (table side)

Answer 31

When specialist staff prepare and/or cook food for the customers at their table.

Question 32

Advantages of Gueridon

Answer 32

Served entertainingly, food is at the perfect temperature, good selling point for restaurant, creates a sophisticated environment, refined dining experience, service is very personal

Question 33

What is a banquet and what are its advantages

Answer 33

A grand and fancy meal that often involves a speech is served on a very bid table for lots of people, with all the features and details pre-arranged. Advantages are: creates a festive atmosphere, represents a special occasion, and honours a certain individual

Question 34

Advantages of tray/trolley service

Answer 34

Customer does not need to get up, all specialist diets are catered for, less waste

Question 35

Advantages of a vending machine

Answer 35

Accessible, convenient, cheap, variety of food and drink, quick, accepts cash and card, usually branded items

Question 36

Advantages of home delivery

Answer 36

Customers don't have to leave their house, available by most companies

Question 37

Advantages of takeaway

Answer 37

Convenient and easy, large variety of foods, customers can try new dishes

Question 38

Why are ratings and standards important?

Answer 38

Customers can understand the standards and services of the service from the reviews. This means the customer can make an informed choice based on evidence from other customers.

Question 39

What are hotels assessed on?

Answer 39

Hospitality, services, bedrooms, bathrooms, hygiene, food, exterior, public areas, restaurants

Question 40

What are the most recognised ratings in the UK?

Answer 40

AA Rosette, Good Food Guide, Michelin