Mod 1

Question 1

FAS

Answer 1

Fear, anxiety, stress (considerate approach and gentle control alleviate this)

Question 2

Considerate approach

Answer 2

Encompasses interaction between vet team and patient and inputs from environment

Question 3

Touch gradient

Answer 3

Describes how to touch patients to minimize FAS (includes acclimating a patient to touch intensity associated with procedures while measuring acceptance and comfort)

Question 4

Gentle control

Answer 4

How the vet team comfortably and safely positions the patient to allow vet care to be administered

Question 5

Stressor

Answer 5

Experience, environment, or object that disrupts the body’s normal state of functioning

Question 6

Stress Response

Answer 6

Physiological and behavioral responses that attempt to return the body to normal state of functioning

Question 7

Effect of stress response on learned behavior

Answer 7

Stress response automatically activated in aversive situations, causing animals to be unable to respond to previously learned commands

Question 8

Environmental Stress factors

Answer 8

Humidity, odor, noise, pheromones

Question 9

Physiological stress factors

Answer 9

Disease, pain, hunger, thrust

Question 10

Psychological stress factors

Answer 10

Unfamiliar people/pets, separation from owner

Question 11

4 categories of FAS

Answer 11

Flight
Fight
Freeze
Fidget

Question 12

Feline body language: relaxed

Answer 12

Eyes: normal

Ears:Forward

Spine: Flat back, cd higher than shoulders

Tail: Above topline, inverted question mark, gentle back and forth movement

Mouth:closed

Question 13

Feline body language: stressed

Answer 13

Eyes: large, round pupils

Ears: out to the side, back against the head

Spine: Arched, crouched, legs under body

Tail:tucked, curled around body, forceful movement, thumping

Mouth: Open, panting, hissing, growling, spitting

Question 14

Canine body language: relaxed

Answer 14

Face: Soft, loose

Eyes: normal pupils, soft eyes

Ears:forward, back but not flattened, loose

Spine: flexible neck to tail

Tail: level with or below topline, wagging

Mouth: open, lips-long, soft

Question 15

Canine body language: stressed

Answer 15

Face: Lips pulled back, wrinkled brow, skin taut

Eyes: Dilated pupils

Ears: Far forward, out to side, flat against head

Spine: Rigid posture

Tail: high above topline, tucked, wagging

Mouth: closed, lips short, tense, snarl, bite

Question 16

Positive Reinforcement

Answer 16

Addition of something pleasant to a situation to increase frequency of a desired reaction

Question 17

Positive Punishment

Answer 17

Addition of something aversive to a situation to decrease behavior in the future (Increases FAS)

Question 18

Conditioning

Answer 18

Permanent change in animal’s behavior as a result of experience

Question 19

Operant conditioning

Answer 19

Learning how actions or behavior cause a consequence (basic cue training)

Question 20

Classical Conditioning

Answer 20

Association of a neutral stimulus with a conditional emotional response (pleasant emotions)

Question 21

Classical counter conditioning

Answer 21

Changing a patient’s conditioned emotional response to a perceived stimulus from an unpleasant emotion

Question 22

Desensitization

Answer 22

Reducing sensitivity or reactivity towards stimuli through gradual, controlled exposure

Question 23

Dog and cat sight

Answer 23

Can perceive motion and see well in low light

Cannot perceive details

See less color than people

Question 24

Dog and cat hearing

Answer 24

Hear softer and higher frequency sounds than people

Question 25

Client care representative

Answer 25

Identify clients and pets in need of additional help, direct them to online resources or other team members for coaching or education

Question 26

Vet Tech

Answer 26

Educate, coach, and support clients ensuring that Fear free protocols are in place

Question 27

Veterinarian

Answer 27

Establish and maintain Fear free culture and protocols and support CCR and techs. Select and dispense appropriate medications to reduce FAS

Question 28

Cat carrier

Answer 28

Do: Cover it, carry it securely, hold upright, minimize movement Don’t: Carry by handle like suitcase, swing carrier

Question 29

Returning home with cat

Answer 29

Delay reintroduction until sedated pet fully aware Provide a sanctuary room with a door that can be closed Counter-condition (change response to stimulus from unpleasant emotion) with treats Mask scents

Question 30

Problem for dogs with reintroduction

Answer 30

Aggression Owners should plan ahead, encourage calm and relaxed behavior, remove resources that encourage competition Take all dogs on a walk to re-introduce animal

Question 31

Most important safety advice for transporting pets

Answer 31

Properly restrain them

Question 32

Most important thing for a cat carrier

Answer 32

Multiple openings

Question 33

Safest place to put small carrier in a vehicle

Answer 33

On the floor behind passenger seat

Question 34

Fear free reception area

Answer 34

Spacing 4-6 ft non retractable leashes Soothing music Pheromone spray or plug ins Visual blocks between pets (plants or barriers) Treat jars Avoid crowding and congestion