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CPTM > Module 1 > Flashcards

Module 1 Flashcards

1
Q

What are the 7 core responsibilities of a Training Manager?

A
  1. Strategic Alignment
  2. Optimize Processes
  3. Manage Resources
  4. Leverage Technology
  5. Identify Needs
  6. Develop & Deliver Solutions
  7. Evaluate Performance
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2
Q

What are the 7 stages of the training industry evolution?

A
  1. Industrial revolution
  2. Post-war Boom
  3. Focus on soft skills
  4. Information technology revolution
  5. Global economy
  6. Access through technology
  7. The age of personal learning
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3
Q

What four changes drive the training industry?

A
  1. Social shifts
  2. Policy
  3. Innovation in technology
  4. Social norms
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4
Q

It’s important for training managers to understand the history of the training industry so they can _____ and ______.

A
  1. Understand how historical societal shifts contributed to changes in the training profession
  2. Anticipate future changes in the training profession
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5
Q

Who is the father of scientific management and was a major consultant for manufacturing during the industrial revolution?

A

Frederick Taylor

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6
Q

Key contribution of the Industrial Revolution stage?

A

On the job training

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7
Q

Need fueled by the Post-War Boom stage?

A

Training the expanding numbers of workers

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8
Q

2 key changes of the Soft Skills stage?

A
  1. Inspiring EVERYONE in the company

2. Shift from teaching people HOW to do a job to LEADERSHIP training

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9
Q

In which stage were LMSs introduced?

A

Information Technology Revolution

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10
Q

2 changes of the Global Economy stage?

A
  1. Shift from a skilled workforce to a knowledge workforce

2. Virtual training became popular

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11
Q

3 changes in the Access Through Technology stage?

A
  1. Individuals began taking control of their learning needs
  2. Content had to be easily accessible
  3. Content curator role became popular
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12
Q

Which stage did advanced filtering, machine learning, and AI show up?

A

The Age of Personalized Learning

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13
Q

On the job training emerged

A

Industrial revolution

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14
Q

Scale of training grew

A

Post-war boom

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15
Q

Leadership & personal development became prominent training topics

A

Focus on soft skills

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16
Q

Technology-enhanced administrative capabilities

A

Information Technology revolution

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17
Q

Training’s geographic reach expanded

A

Global economy

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18
Q

Just-in-time training emerged

A

Access through technology

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19
Q

Personalized learning will become increasingly possible

A

Personalized learning

20
Q

3 reasons companies provided training

A
  1. Increased revenue
  2. Reduced costs
  3. Minimized risk
21
Q

High-performance training organizations are characterized by what quality?

A

Responsive to business needs

22
Q

What are the 4 ways you can demonstrate learning leadership?

A
  1. Articulate why their company is successful & the challenges they face
  2. Know the competition and how you stack up
  3. Understand business goals and objectives
  4. Demonstrate how L&D can be used to achieve business goals
23
Q

To gain critical business knowledge, you should ask questions that help you do what two things?

A
  1. Discover business objectives and priorities

2. Uncover business problems and issues

24
Q

Reading your company’s annual report, press releases and internal communications, and talking to your business partners across organization levels will help you accomplish what 3 objectives?

A
  1. Discover business objectives and priorities
  2. Uncover business problems and issues
  3. Make business goals the focus of learning strategies
25
Q

Which training manager responsibility: aligns the training function with the organization’s goals and objectives?

A

Create Strategic Alignment

26
Q

Strategically aligning training with the needs of the business requires that training managers do what three things?

A
  1. Adapt training to the business’ culture
  2. Recognize that the business is their customer
  3. Develop consultative partnerships with business leaders
27
Q

Which training manager responsibility: provide the right programs to the right people at the right time

A

Optimize Processes

28
Q

Which training manager responsibility: works with employees, materials, technologies, and vendors involved in the development and delivery of learning initiatives?

A

Select & Manage Resources

29
Q

Which training manager responsibility: manage the technologies to create, manage, and deliver training?

A

Leverage Technology for Knowledge Transfer

30
Q

Which training manager responsibility: understand the company’s real needs and uncover business problems

A

Perform Analysis to Identify Needs

31
Q

Optimizing processes requires that training managers do what 2 things?

A
  1. Translate business needs into learning outcomes

2. Understand process inputs and outputs

32
Q

What three tasks are included in the training manager’s core responsibility to develop and deliver solutions?

A
  1. Create content
  2. Update content
  3. Curate content
33
Q

What are the 3 levels of the organization assessment should occur at?

A
  1. The business
  2. The training organization
  3. The individual learner
34
Q

As a training manager, it is important for you to understand how. the training industry has evolved over time. This understanding will provide perspective on the _______ and a sense of emerging trends.

A

Current state of the industry

35
Q

Which evolutionary state of the training industry was characterized by a need to training expanding numbers of assembly line workers?

A

Post-war boom

36
Q

Which evolutionary state of the training industry was characterized by the founding of a number of leadership training companies?

A

Focus on soft skills

37
Q

Which evolutionary state of the training industry was characterized by new computer skill requirements and the e-learning environment?

A

Information technology revolution

38
Q

Large mult-national companies typically have a single training organization (T/F)

A

False

39
Q

High-performance companies are likely to have high-performance training organizations (T/F)

A

True

40
Q

_____-centric organizations are characterized by curriculum offerings that focus on the individual learner and the fulfillment of individual potential.

A

Learner

41
Q

_____-centric training organizations are focused on business needs and business performance improvement solutions.

A

Business

42
Q

The training manager’s first core responsibility is to strategically _____ the training function with the organization’s goals and objectives.

A

Align

43
Q

What three groups can training be for?

A
  1. Employees
  2. Vendors
  3. Customers
44
Q

What four resources is a training manager responsible for?

A
  1. Employees
  2. Materials
  3. Technologies
  4. Vendors
45
Q

Assessing performance provides the feedback loop necessary to determine whether the training function is meeting _____ and improving _______.

A

business needs; business performance

CPTM (4 decks)

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