MODULE 1

Question 1

______is able to put aside biases and view situations from different perspectives to ultimately improve his or her understanding of the world

Answer 1

Critical Thinker

Question 2

It is the ability to diagnose situations and predict patterns of behaviors, which result in better decision making.

Answer 2

Critical thinking

Question 3

________is fast becoming one of the most important skills that employers look for in 21st‐century managers.

Answer 3

Critical thinking

Question 4

critical thinking methodology includes seven steps: one of which recognize behavior

Answer 4

Observe

Question 5

critical thinking methodology includes seven steps: one of which understand the cause and effects of behavior

Answer 5

Interpret

Question 6

critical thinking methodology includes seven steps: one of which investigate the causes and effects of behavior

Answer 6

Analyze

Question 7

critical thinking methodology includes seven steps: one of which propose paths to change behavior

Answer 7

Infer

Question 8

critical thinking methodology includes seven steps: one of which assess the consequences of changing behavior

Answer 8

Evaluate

Question 9

critical thinking methodology includes seven steps: one of which justify a change to behavior

Answer 9

Evaluate

Question 10

critical thinking methodology includes seven steps: one of which consider the process used to propose this behavior change

Answer 10

Meta-think

Question 11

What is the process of working with people and distributing an organization’s resources to achieve goals efficiently and effectively?

Answer 11

Management

Question 12

Organizations need four main factors to be successful, including access to resources and effective leadership. What are these?

Answer 12

Access to Resources
Effective Leadership
Competent Team
Interested Consumers and Advocates

Question 13

Managers’ activities are both ______focused and _______focused.

Answer 13

People-focused
Technically-focused

Question 14

We often describe this people‐focused side of a manager’s duties as the ____?

Answer 14

Art of Management

Question 15

we can think of these more technical activities as the ______?

Answer 15

Science of Management

Question 16

What are the 3Ps?

Answer 16

People
Profit
Planet

Question 17

It is the process of setting goals for the future, designing appropriate strategies, and deciding on the actions and resources needed to achieve success.

Answer 17

Planning

Question 18

It is the process of orchestrating people, actions, resources, and decisions to achieve goals.

Answer 18

Organizing

Question 19

It is the process of effectively motivating and communicating with people to achieve goals.

Answer 19

Leading

Question 20

It is the process of monitoring activities, measuring results and comparing them with goals, and correcting performance when necessary.

Answer 20

Controlling

Question 21

What managerial role does managers build relationships with the people they work with and act as a public symbol for the many people they represent?

Answer 21

Interpersonal roles

Question 22

What managerial role does require managers to gather, assess, and communicate information to individuals and teams in support of the organization’s values, mission, vision, and goals?

Answer 22

Informational roles

Question 23

What managerial role does managers are responsible for making judgments and decisions based on available information and analysis of the situation?

Answer 23

Decisional roles

Question 24

Effective managers today understand threats and approach every function in full consideration of the consequences of their decisions on their organization, community, and environment. This balanced approach to management is called _______

Answer 24

Sustaining

Question 25

What is an entity formed and structured to achieve goals?

Answer 25

Organization

Question 26

This organization has fewer than 100 employees

Answer 26

Small Organization

Question 27

This organization has between 100 an 500 employees

Answer 27

Mid-size organization

Question 28

This organization has more than 500 employees

Answer 28

Large organization

Question 29

What is a newly formed organization with limited or no operational history?

Answer 29

Start-up company

Question 30

What has operations in multiple countries, usually employs more than 10,000 people, and designs, develops, and sells products and services to customers all over the world?

Answer 30

Multinational corporation

Question 31

What is an organization that increases its annual revenue faster than its competitors?

Answer 31

Growth company

Question 32

What organizations are required by the Internal Revenue Service (IRS) to reinvest all profits back into the organization, as opposed to distributing that money to investors or employees?

Answer 32

Nonprofit organizations

Question 33

What organizations are formed to engage students further in the college experience through academic, political, religious, sports, environmental, and social action?

Answer 33

Student organizations

Question 34

What type of manager set the organization's direction and make decisions that affect everybody?

Answer 34

Top managers

Question 35

What type of manager report to upper management and direct the work of first-line managers? They are also responsible for divisions or departments.

Answer 35

Middle manager

Question 36

What type of manager directs daily activities for producing goods and services?

Answer 36

First-line managers

Question 37

What are the philosophical statements and beliefs that managers use to allocate resources, provide consistent feedback to employees, make decisions, and foster organizational culture?

Answer 37

Values Mission Vision

Question 38

What are beliefs that shape employee and organizational behaviors and are intended to be timeless?

Answer 38

Organizational values

Question 39

What is an organization's central purpose, intended to generate value in the marketplace (for‐profit) or community (nonprofit), which lasts for the life of the leader?

Answer 39

Mission

Question 40

By consistently holding to the values of the company, the organization's leadership defines its mission and projects its ________, a description of an optimal future 

Answer 40

Vision

Question 41

What is the level to which people or organizations achieve agreed‐upon goals?

Answer 41

Effectiveness

Question 42

______ means using the smallest amount of resources to achieve the greatest output.

Answer 42

Efficiency

Question 43

What are the skills in which managers demonstrate the greatest aptitude?

Answer 43

Strengths

Question 44

Who pioneer of political economy, and a key figure in the Scottish Enlightenment?

Answer 44

Adam Smith

Question 45

Who argued the economic advantages that organization and society would gain from the division of labor?

Answer 45

Adam Smith

Question 46

What are the four major approaches to management theory?

Answer 46

Classical approach Quantitative approach Behavioral approach Contemporary approach

Question 47

This emphasizes the rationality and making organizations and workers as efficient as possible.

Answer 47

Classical approach

Question 48

An approach that involve using the scientific method to determine the “one best way” for a job to be done.

Answer 48

Scientific management

Question 49

Who is the Father of Scientific Management?

Answer 49

F.W. Taylor

Question 50

What experiment FW Taylor tried using money to motivate through allocating optimistic manpower?

Answer 50

Pig Iron Experiment

Question 51

Who was an early advocate of scientific management and a pioneer of motion study?

Answer 51

Frank Bunker Gilbreth Sr.

Question 52

Frank and his wife Lillian, a psychologist, studied the _______ to eliminate inefficient hand-and-body motions.

Answer 52

brick laying experiment

Question 53

What is the device that recorded a worker’s motions and the amount of time spent doing each motions?

Answer 53

micro chronometer

Question 54

The Gilbreths also devised a classification scheme to label 17 basic hand motions, which they called ______

Answer 54

Therbligs

Question 55

Who are the most prominent behind this general administrative theory?

Answer 55

Henry Fayol Max Weber

Question 56

He believed that management is the activity common for all business endeavors. He was pioneer of the formal education in management.

Answer 56

Henry Fayol

Question 57

Who was a German Sociologist who studied organizations?

Answer 57

Max Weber

Question 58

he developed a theory of authority structures and relations based on an ideal type of organization he called a bureaucracy.

Answer 58

Max Weber

Question 59

Max Weber developed a theory of authority structures and relations based on an ideal type of organization he called a ______

Answer 59

bureaucracy

Question 60

a type of organization, are legal entities formed and structured to achieve goals with special protections for owners

Answer 60

Corporations

Question 61

_______________inventor of the first mechanical computer, was also interested in questions of management, particularly the inefficiencies that he observed in the modern factory.

Answer 61

Charles Babbage

Question 62

What are the two types of soldiering?

Answer 62

Natural Systemic

Question 63

What type of soldiering where workers were said to be taking it easy?

Answer 63

Natural soldiering

Question 64

What type of soldiering when workers consciously and deliberately underworked?

Answer 64

Systemic soldiering

Question 65

______ is the focus on analyzing and synthesizing the flow of work to maximize productivity

Answer 65

Scientific management

Question 66

Who became the first “efficiency engineer,” a title that he created for himself?

Answer 66

Harrington Emerson

Question 67

What are the three historical types of management based on Lillian M. Gilbreth?

Answer 67

Traditional Transitory Scientific

Question 68

management depended on centralized authority.

Answer 68

Traditional

Question 69

represented the confused shift between central authority and manager‐employee cooperation.

Answer 69

Transitory

Question 70

management relied on positive manager‐employee relationships, which could be maximized by refining methods for employee selection, incentives, and welfare

Answer 70

Scientific

Question 71

Who hired new employees and quickly taught them their tasks and “habits of industry,” which we now refer to as training?

Answer 71

Henry Gantt

Question 72

What studies were conducted between 1924 and 1932, seemingly verified that employees were motivated by many factors, not just money, and that group dynamics had an impact on employee morale and performance?

Answer 72

Hawthorne studies

Question 73

What had the simple objective of observing the effect of lighting on worker productivity?

Answer 73

Illumination Study

Question 74

led by Homer Hibarger and Charles E. Snow, assessed the effects of work conditions on employee productivity, including breaks, meals, and length of workday

Answer 74

Relay‐Assembly Test Room Study

Question 75

This states that different organizations, situations, and contexts require different approaches.

Answer 75

Contingency

Question 76

drew a conceptual system of GE's inventory as it related to the company's decision to hire or lay off ‐employees, a method that became known assystem dynamics.

Answer 76

Jay W. Forrester

Question 77

Who argued that the American notion of individual rights over the interests and well‐being of the group was counterproductive?

Answer 77

Mary Parker Follet

Question 78

_______ perspective relies on understanding individual behaviors, decisions, and attitudes to motivate employees.

Answer 78

Behavioral management