MODULE 1 SCOPE OF PHARMACY MANAGEMENT

Question 1

is a discipline of managing things in the best possible manner. It is the art or skill of getting the work done through and with others. It can be found in all the fields, like education, hospitality, sports, offices etc.

Answer 1

Management

Question 2

is a quality of influencing people, so that the objectives are attained willingly and enthusiastically. It is not exactly same as management, as leadership is one of the major element of management.

Answer 2

Leadership

Question 3

Formulate objectives, programs, policies, procedures, rules and regulations in order to achieve the goals of the business.

Answer 3

Planning

Question 4

It also involves “forecasting” or making decisions in advance.

Answer 4

Planning

Question 5

The most critical element of management.

Answer 5

Planning

Question 6

It refers to grouping together of people, establishing relationship among them, and defining the authority and responsibility that the personnel have.

Answer 6

Organizing

Question 7

It is a process of identifying all the tasks to be performed within the pharmacy and then grouping them in a logical way.

Answer 7

Organizing

Question 8

The work of a manager is to entrust others with responsibility and authority and to create accountability for results

Answer 8

Delegating

Question 9

The sum of the rights and power assigned to a position

Answer 9

Authority

Question 10

The obligation to perform responsibility and exercise authority in conformance with understood and accepted performance standards.

Answer 10

Accountability

Question 11

Managers must have technical knowledge of the job to be performed and the feel for the human element of how people will fit in their work environments.

Answer 11

Staffing

Question 12

involves keeping personnel and other resources focused on the goals of the pharmacy and ensuring that they are used in a manner consistent with the policies established by the owner.

Answer 12

Directing

Question 13

It is a continuous process.

Answer 13

Directing

Question 14

It is a process of finding different ways to keep personnel productivity and motivated to achieve the goals of the pharmacy.

Answer 14

Directing

Question 15

It is challenging task that often separates the highly competent from the less skilled managers.

Answer 15

Directing

Question 16

It is the process of measuring and correcting the activities of subordinates and the company itself to assure conformity to plans.

Answer 16

Controlling

Question 17

It is the most overlooked management process.

Answer 17

Controlling

Question 18

It involves periodic assessment of the status of the pharmacy.

Answer 18

Controlling

Question 19

It is the manager’s fail-safe mechanism

Answer 19

Controlling

Question 20

It identifies problems and opportunities in their early stages so as to provide time to take appropriate actions.

Answer 20

Controlling

Question 21

•Financial statement
•Inventory

Answer 21

Quantitative

Question 22

•Patient satisfaction
•Employee performance

Answer 22

Qualitative

Question 23

PRESIDENTS, CHIEF EXECUTIVE OFFICERS, OR SENIOR VICE PRESIDENTS.

a. Middle
b. First level
c. Top

Answer 23

Top

Question 24

BRANCH MANAGERS, PROJECTS MANAGERS, FARM MANAGERS, OR FINANCE MANAGERS.

a. Top
b. Middle
c. First level

Answer 24

Middle

Question 25

PRODUCTION SUPERVISORS, CLERICAL SUPERVISORS, SCHOOL SUPERVISORS, OR HOSPITAL SUPERVISORS a. Top b. Middle c. First level

Answer 25

First level

Question 26

Leadership a. Decisional b. Informational c. Interpersonal

Answer 26

Interpersonal

Question 27

Monitor a. Decisional b. Informational c. Interpersonal

Answer 27

Informational

Question 28

Resource allocator a. Decisional b. Informational c. Interpersonal

Answer 28

Decisional

Question 29

Disturbance handler a. Decisional b. Informational c. Interpersonal

Answer 29

Decisional

Question 30

Figure head a. Decisional b. Informational c. Interpersonal

Answer 30

Interpersonal

Question 31

Liaison a. Decisional b. Informational c. Interpersonal

Answer 31

Interpersonal

Question 32

Spokesperson a. Decisional b. Informational c. Interpersonal

Answer 32

Informational

Question 33

Disseminator a. Decisional b. Informational c. Interpersonal

Answer 33

Informational

Question 34

Negotiator a. Decisional b. Informational c. Interpersonal

Answer 34

Decisional

Question 35

Entrepreneur a. Decisional b. Informational c. Interpersonal

Answer 35

Decisional

Question 36

This role includes hiring, training, motivating and disciplining employees.

Answer 36

Leadership

Question 37

The manager, as in charge of the/organization/department, coordinates the work of others and leads his subordinates.

Answer 37

Leadership

Question 38

Managers perform the duties of a ceremonial and symbolic in nature such as welcoming official visitors, signing legal documents etc., as head of the organization or strategic business unit or department.

Answer 38

Figurehead

Question 39

Manager has to perform the functions of motivation, communication, encouraging team spirit and the like.

Answer 39

Liaison role

Question 40

He has to coordinate the activities of all his Requires the manager to interact with other subordinates.

Answer 40

Liaison role

Question 41

Requires the manager to interact with other managers outside the organization to secure favours and information.

Answer 41

Liaison role

Question 42

The manager represents his organization in all matters of formality.

Answer 42

Liaison role

Question 43

Manager gets the information by scanning his environment, subordinates, peers and superiors.

Answer 43

Monitor role

Question 44

Manager seeks and receives information concerning internal and external events so as to gain understanding of the organization and its environment

Answer 44

Monitor role

Question 45

This is done through reading magazines and talking with others to learn the changes in the public's tastes, what competitors may be planning, and the like

Answer 45

Monitor role

Question 46

They represent the organization to outsiders

Answer 46

Spokesperson role

Question 47

Required to speak on behalf of the organization and transmit information on organization's plan, policies and actions

Answer 47

Spokesperson role

Question 48

Has to keep his superior informed of every development in his unit, who in turn inform the insiders and outsiders.

Answer 48

Spokesperson role

Question 49

Manager is a creator and innovator

Answer 49

Entrepreneurship role

Question 50

Initiates and oversees new products that will improve their organization's performance

Answer 50

Entrepreneurship role

Question 51

Seeks to improve his department, adapt to the changing environmental factors.

Answer 51

Entrepreneurship role

Question 52

The manager would like to have new ideas, initiates new projects and initiates the developmental projects.

Answer 52

Entrepreneurship role

Question 53

Manager represents the organization in bargaining and negotiations with outsiders and insiders, in order to gain advantages for his own unit

Answer 53

Negotiator role

Question 54

Negotiates with the subordinates for improved commitment and loyalty, with the peers for cooperation, coordination and integration.

Answer 54

Negotiator role

Question 55

Managers take corrective action to response to previously unforeseen problems

Answer 55

Disturbance Handler role

Question 56

Manager involuntarily responds to pressure for example, worker strike, declined sales.

Answer 56

Disturbance handler role

Question 57

Should have an open-door policy and allow the subordinates to express their opinions and share their experiences, in making effective decisions.

Answer 57

Resource allocator role

Question 58

Manager should empower his subordinates by delegating his authority and power.

Answer 58

Resource allocator role

Question 59

Passes some of the privileged information directly to his subordinates, peers and superiors who otherwise have no access to it

Answer 59

Disseminator role