MODULE 2 Flashcards
(30 cards)
An ethic of both scholarship and volunteerism must include two essential components:
- selection and achievement of morally acceptable ends (outcomes), and
- morally acceptable means to those ends (how to achieve those outcomes). Basically, what this is telling us is that we have to be careful about what we want to achieve as an end goal and how we go about achieving it.
Tips on Ensuring Your Safety and the Safety of Others
- Learn the safety protocols and procedures
- Training
- Think about the context of your volunteer experience
- Physical demands
- Ask
- Follow the rules
- Be prudent!
- Take care of yourself
9 things you should let your supervisor know immediately in a placement.
- Injuries (including minor injuries and “near-misses”)
- Safety hazards (cords that could be tripped over, wet floors)
- Vandalism
- Equipment problems
- Theft or loss of items
- Program disruption
- Physical, verbal or emotional abuse
- Sexual Harassment
- Others are engaging in unsafe behaviour
What is Communication?
Communication is the giving, receiving or exchanging of ideas, information, signals or messages through appropriate media, enabling individuals or groups to persuade, to seek information, to give information or to express emotions (Communication Theory 2014).
What is Effective Communication?
involves multiple skills, including attentive listening, tone, body language, and recognizing and understanding others’ emotions, as well as your own.
Why is it Important to Communicate Effectively?
- allows us to better understand the person/situation
- allows us to better express our goals, needs and thoughts and helps others better understand us
- enables us to better solve problems and resolve differences, so reduces conflict, disagreements and discontent
- helps to build trust and respect in relationships
five key elements of active listening
- Pay attention
- show that you are listening
- provide feedback
- defer judgement
- respond appropriately
six steps to effective dialogue
C: Compartmentalize A: Ask Questions N: Normalize the situation D: Discuss the details I: Incentivize the outcome D: Disengage from the discussion
Teamwork
The combined action of a group, especially when effective and efficient
The French language has an excellent expression to describe it teamwork:
“esprit de corps”. This means a sense of unity and enthusiasm for common interests and responsibilities.
teamwork can be linked to two compounds
glue presents the element that keeps the team together, oil represents the element that makes the teamwork
the four main attributes of professional image?
- appropriate appearance
- suitable manners and etiquette
- appropriate personal behaviour
- effective communications
which greeting is appropriate in argentina
two kisses on the cheek; right to right cheek, left to left cheek
an ethic of both scholarship and volunteerism includes;
- selection and achievement of morally acceptable ends/outcomes
- morally acceptable means to achieve ends/ outcomes
Which of the following occurs in the compartmentalize stage of the CANDID model
the communicator analyzes which content is “safe” to discuss and which content is more emotional, and thus, more challenging to bring up
according to the Tri-Council Policy statement: ethical conduct for research involving humans are
respect for persons, concern for welfare, and justice
galleghar argues that most of us fail to use a strengths-based approach to communication. instead we use:
deficits-based
Critical Consciousness is;
shifting one’s gaze from self to others, and embodying words and actions that are continually engaged with one’s impact on others
the two essential elements of effective communication
trust and accountability
according to the Tri-Council Policy Statement: Ethical Conduct for Research Involving Humans, the three general principles of consent are:
consent shall be given voluntarily, can be withdrawn at any time, and if consent is withdrawn, the participant can also request their data or material
some implications in regards to how people carry themselves in a public setting are?
- selection for participation on project teams
- inclusion in social settings with customers or clients
- selection for presentations
- promotions to positions of greater responsibility
- performance ratings
- overall competitiveness in numerous situations
Image
- how we communicate, how we behave, how we carry ourselves in specific contexts
- how you present yourself
First nation group greeting Don’ts
Did you know that many First Nations groups are not keen to shake hands and look you directly in the eye?
basic rules to guide you in making a good impression
- Rise when introducing or being introduced to someone.
- Provide information in making introductions—you are responsible for keeping the conversation going and providing some background about yourself. “Hi Mr. Jones, I’m pleased to meet you. My name is Kate Smith, I’m a CSL student at Laurier and will be doing my placement here at the Working Centre over the next few months.”
- Unless given permission, always address someone by his or her title and last name.
