Module 2: The Evaluation Mandate

Question 1

What are the components of a mandate?

Answer 1

1. Description of the object of the evaluation
2. Evaluation objectives and research questions
3. User groups targeted by the evaluation
4. Experience and its boundaries
5. Deliverable format

Question 2

Specify what is in 1. Object of evaluation

Answer 2

1) formal name and version of the artifact being evaluated
2) specify software platforms
3) specify the functions enabled by the artifact

Question 3

Specify what is in the 2. Evaluation objectives and research questions

Answer 3

1) terms of reference (team contract)
2) usability attributes in the research question

Question 4

how to formulate a research question?

Answer 4

1) make it actionable (verb)
2) linked to the user’s tasks
3) can be operationalized
4) specific but not too narrow

Question 5

what should you always include in the objective?

Answer 5

at least one usability dimension

Question 6

The ISO CIF ISO / IEC 25066: 2016 format is often useful to:

Answer 6

to meet the requirements of a tender and to assess compliance.

Question 7

UX Evaluation reports for the development team should…

Answer 7

• be done quickly
• focus on conclusions
• present prioritization of the recommendations

Question 8

UX Evaluation reports for the internal use…

Answer 8

• are consulted by stakeholders from different fields
• are often self-explanatory