Module 3 Flashcards
is the collective programming of the mind that distinguishes the members of one group or category of people from others
culture
Culture contains different elements
norms
values
stories
heroes
ceremonies
artifacts
rituals
If there is a chance, it would be always helpful acquiring upcoming counterparts’- or the trading partners’ cultural information. As cultural information inventory increases, cultural awareness in multicultural- or cross-cultural encounters also increases. This may help businesspeople to understand cultural differences quickly and thereby act appropriately. In addition, cultural knowledge helps to do international business with confidence and provide customer service more efficiently.
cultural awareness
means belief in cultural pluralism
cultural heterogeneity
It does not always work like, “when in Rome do as the Romans do”. Preserving self-identity is an important issue in the globalized world. “See everything; overlook a lot; correct a little (Pope John XXIII quoted in Hoyle & Newman, 2008, 59);” be flexible and do not lose your self-identity. Flexibility is one of the most crucial qualities in international encounters.
be flexible but retain your own identity
“Good business should contain something for both parties (John Harvey-Jones, British business leader quoted in Ibid 70).” Win-loss game ends up with retaliation by the loser/s. Therefore, businesspeople should stick to a win-win game in international business negotiation. Bargaining takes place in a negotiation process, a mindset containing a sense of give and take leads to a win-win game
believe in win win game
puts itself at the center of judging others around it
ethnocentric attitude
is a unique organizational approach that considers cultural diversity as a resource.
cultural synergy
communication is explicit and clear
low context cultures
communication is nuanced and implicit and there is more shared content.
high context cultures
The Effects of Cultural Differences on Global Business
communication
interactions
etiquette in the workplace
hierarchy in the organization
is vital to business success, whether you are a start-up or a big corporation. Although it is common to hear that English is the language of business, do not ever assume that you will be able to come across your foreign counterparts by using or speaking English.
effective communication
Gestures that are commonplace in your own country, like kissing people you meet on the cheek, making eye to eye contact and shaking hands firmly, may be taken as offensive or unusual by your foreign clients or business partners. As many business coaches will tell you, it is critical for you to remember the proper professional interactions when dealing with different cultures. Doing research on accepted and proper business etiquette is important. In some cases, you need to be extra observant of body language and at times, it is better to ask than commit a cultural faux pas.
interactions
When you are working for a multinational company, you are likely to encounter many differences, which prompt you to learn international business etiquette.
Put high importance on the formality of address when dealing with foreign business partners and colleagues
etiquette in the workplace
Cultural norms dictate how attitudes towards management and organizational hierarchy are perceived. In some cultures, junior staff and people in middle management may or may not be allowed to speak up during meetings.
hierarchy in the organization
