Module 3: Developing and Motivating People Flashcards
Involves acquiring tacit and explicit knowledge
Learning
The systematic process of providing employees with the competencies required to do their current job
Training
True of False: Training is a lifelong process
False: Learning is a lifelong process
True or False: Development is longer than training
True
Refers to learning interventions that make people better; it is a strategic tool for an organization’s continuing growth, productivity, and ability to retain valuable employees
Development
What is the generic, systematic framework trainers used for training?
the ADDIE model
What does the ADDIE model consists of?
Analysis, Design, Development, Implementation, Evaluation
This is done to identify performance gaps, issues, and needs
Organization analysis
These are created to address identified organization gaps
Organization development interventions
This is a condensed version of the ADDIE model
Four Phase Model
What does the condensed ADDIE model consist of?
Needs Analysis, Forming Learning Objectives, Delivery, and Evaluation
This is the process by which an organization’s HRD needs are identified and articulated
Needs Analysis / Assessment
Needs assessment can be identified from these three levels
Organization analysis, Job analysis, Person analysis
When is training usually needed?
Only when the employee has never been able to do the identified ability
What are the sources of needs assessment data?
Superiors, Peers, Customers, and Subordinates
What are the four different learning and development interventions?
Formal education, Assessment, Experiences, and Interpersonal relationships
What is the difference between mentoring and coaching
Coaching is more formal, short-term, and focused on specific development areas/issues
What are the five levels of evaluation?
Reaction, Learning, Behavior, Results, and ROI
What are primary measures of improvement?
Time savings, Cost savings, Output increases, and Quality improvement
What are intangible measures of improvement?
Employee attitudes, Team measures, Employee withdrawal, and Customer attitudes
What are the four different categories of theories of motivation?
NBCJ: Needs, Behavior-based, Cognitive, and Job design
What are the different Needs Theories of Motivation?
Maslow’s Hierarchy of Needs, Alderfer’s ERG, and McClelland’s APA
What are the different Behavior-based Theories of Motivation?
Reinforcement Theory and Locke’s Goal Setting Theory
What are the different Cognitive Theories of Motvation?
Adam’s Equity Theory and Vroom’s Expectancy
