Module 6: Enable Productivity

Question 1

A metric is used to…
A. Measure real-time data.
B. Report the effectiveness of workflows and SLAs.
C. Measure and evaluate the effectiveness of IT service management processes.
D. Report the effectiveness of flows and SLAs.

Answer 1

C. Measure and evaluate the effectiveness of IT service management processes.

Source: Metrics

Question 2

What can be used to categorize, flag, and locate records?
A. Labels
B. Metadata
C. Categories
D. Tags

Answer 2

D. Tags

Source: Sherry Rice’s Quizlet

Question 3

Please choose three

Creating notifications allow administrators to specify:
A. Why users are receiving the notification
B. When to send the notification
C. Who receives the notification
D. How users will receive the notification
E. What content is in the notification

Answer 3

B. When to send the notification
C. Who receives the notification
E. What content is in the notification

Source: SNAF (Xanadu) > Section 6.2: Notifications > Creating notifications

Question 4

Please choose four

When creating an email notification, when to send dropdown options are:
A. Record inserted or updated
B. Daily
C. Event is fired
D. Triggered (Flow Designer)
E. Script (When in advanced view mode)
F. Weekly

Answer 4

A. Record inserted or updated
C. Event is fired
D. Triggered (Flow Designer)
E. Script (When in advanced view mode)

Source: SNAF (Xanadu) > Section 6.2: Notifications > Creating notifications

Question 5

Please choose three

What three tabs are used to configure an email notification?
A. How to send
B. When to send
C. Allow replies
D. Who will receive
E. What it will contain

Answer 5

B. When to send
D. Who will receive
E. What it will contain

Source: SNAF (Xanadu) > Section 6.2: Notifications > Creating notifications

Question 6

Please choose two

Where can users define notification channels and manage subscriptions?
A. All > Self-Service > My Profile
B. All > System Notification > Email > Notifications
C. All > Self-Service > My Notification Preferences
D. User Profile Menu > Preferences > Notifications > Core UI

Answer 6

C. All > Self-Service > My Notification Preferences
D. User Profile Menu > Preferences > Notifications > Core UI

Source: Sherry Rice’s Quizlet

Question 7

Which of the answes below best matches the following description

A unified interface for visualizing data from multiple data sources. You can create new dashboards or visualizations.
A. Visualization Designer
B. Analytics Center
C. User Experience Analytics
D. Platform Analytics

Answer 7

B. Analytics Center

Source: SNAF (Xanadu) > Section 6.1: Platform Analytics > Platform Analytics

Question 8

How can a user create a copy of a visualization?
A. Share
B. Duplicate
C. Export
D. Schedule

Answer 8

B. Duplicate

Source: Sherry Rice’s Quizlet

Question 9

How can a user allow other users to view their report or dashboard within the ServiceNow platform?
A. Share
B. Duplicate
C. Export
D. Schedule

Answer 9

A. Share

Source: Sherry Rice’s Quizlet

Question 10

Please choose two

A user would like to create an Excel or PDF file based on their report. Which visualization menu option should they use to do this?
A. Share
B. Duplicate
C. Export
D. Schedule

Answer 10

C. Export
D. Schedule - You will choose a file type when establishing the schedule

Source: Sherry Rice’s Quizlet

Question 11

What uses graphics to represent tables, indicators, and other data?
A. Dashboards
B. Visualizations
C. Key Performance Indicators
D. Analytics Center

Answer 11

B. Visualizations

Source: SNAF (Xanadu) > Section 6.1: Platform Analytics > Platform Analytics

Question 12

True or False

Visualizations can be run manually or scheduled to be run automatically.

Answer 12

True

Source: SNAF (Xanadu) > Section 6.1: Platform Analytics > Platform Analytics

Question 13

True or False

Within a data visualization, users with access can drill down to view and manipulate the underlying data in real-time or over a period of time.

Answer 13

True

Source: SNAF (Xanadu) > Section 6.1: Platform Analytics > Platform Analytics

Question 14

Please choose two

How can a user go about creating a new visualization?
A. All > Platform Analytics > Library > Data Visualizations
B. All > Platforn Analytics Administration > Indicators > Create New
C. All > Platform Analytics > Analytics Center > Create new visualizations
D. All > Platforn Analytics Administration > Breakdowns > Create New

Answer 14

A. All > Platform Analytics > Library > Data Visualizations
C. All > Platform Analytics > Analytics Center > Create new visualizations

Source: SNAF (Xanadu) > Section 6.1: Platform Analytics > Platform Analytics

Question 15

Please choose two

What are some considerations when exporting a visualization to PDF and sharing the exported file?
A. Information may be obsolete
B. Information can be corrupted in the export
C. The exported PDF is password protected
D. Access control (security) is not enforced on exported data

Answer 15

A. Information may be obsolete
D. Access control (security) is not enforced on exported data

Source: Sherry Rice’s Quizlet

Question 16

Speedometers, dials, single scores, pies, and semi donuts are all examples of what?
A. Key Peformance Indicators
B. Reports
C. Charts
D. Visualizations

Answer 16

D. Visualizations

Source: SNAF (Xanadu) > Section 6.1: Platform Analytics > Visualization types

Question 17

Please fill in the blank

A data visualization is [blank] if a user has performed the necessary system steps to indicate the data visualization is company-approved for reuse.
A. Finalized
B. Bookmarked
C. Shared
D. Certified

Answer 17

D. Certified

Source: SNAF (Xanadu) > Section 6.1: Platform Analytics > Visualization types

Question 18

If a user wants to create a new chart, which tool would he/she use within the system?
A. Visualization Designer
B. Data Collector
C. Breakdown Wizard
D. Formula Indicators

Answer 18

A. Visualization Designer

Source: SNAF (Xanadu) > Section 6.1: Platform Analytics > Visualization Designer

Question 19

True or False

You cannot add predefined conditions to your visualization.

Answer 19

False

Source: SNAF (Xanadu) > Section 6.1: Platform Analytics > Filters and predefined conditions

Question 20

What enables a user to display multiple Platform Analytics, reports, and other widgets on a single screen?
A. Dashboards
B. Visualizations
C. Key Performance Indicators
D. Analytics Center

Answer 20

A. Dashboards

Source: SNAF (Xanadu) > Section 6.1: Platform Analytics > Dashboards

Question 21

How can a user add a data visualization to a dashboard?
A. Within the dashboard; Add new element > Data visualization
B. Within the dashboard; Add a tab
C. Within the visualization; select Share and then select the dashboard
D. Within the visualization, select Add to Dashboard, then select to Add to a new dashboard OR Add to existing dashboard

Answer 21

A. Within the dashboard; Add new element > Data visualization
D. Within the visualization, select Add to Dashboard, then select to Add to a new dashboard OR Add to existing dashboard

Source: SNAF (Xanadu) > Section 6.1: Platform Analytics > Add a visualization to a dashboard

Question 22

Performance analytics provides information about…
A. the current state of platform data
B. performance iteratively, over time
C. performance in real time
D. the current state of performance

Answer 22

B. performance iteratively, over time

Source: SNAF (Xanadu) > Section 6.1: Platform Analytics > Performance Analytics in the Platform

Question 23

Which of the following is created to specify the HTML content you want to appear in the body of one or more email templates?
A. Email template
B. Email notification
C. Email format
D. Email layout

Answer 23

D. Email layout

Source: SNAF (Xanadu) > Section 6.2: Notifications > Using email layouts and templates with notifications

Question 24

Please choose three

If you wanted to create a new email layout, email template, and email notification, which of the following steps would you complete?
A. Create the email layout
B. Apply the email layout to the email template
C. Apply the email layout to the email notification
D. Apply the email template to the email notification

Answer 24

A. Create the email layout
B. Apply the email layout to the email template
D. Apply the email template to the email notification

Source: SNAF (Xanadu) > Section 6.2: Notifications > Using email layouts and templates with notifications

Question 25

# True or False The subject or message within the email notification will not override the subject or message inherited fro mthe email template.

Answer 25

False ## Footnote Source: SNAF (Xanadu) > Section 6.2: Notifications > Creating notifications

Question 26

What allows users to be informed of various activity occurring on the platform, whether it directly relates to them or not? A. Notifications B. Preferences C. Communication Preferences D. Subscriptions

Answer 26

D. Subscriptions ## Footnote Source: SNAF (Xanadu) > Section 6.2: Notifications > Subscriptions

Question 27

What referes to the methods in which a user can receive notifications? A. Channels B. Preferences C. Types D. Delivery Settings

Answer 27

A. Channels ## Footnote Source: SNAF (Xanadu) > Section 6.2: Notifications > Subscriptions

Question 28

Where can users define notification channels and manage subscriptions? A. All > Self-Service > My Notification Preferences B. All > System Notifications > Email > Notifications C. All > System Logs > Push Notifications D. User Profile Menu > Preferences > Notifications > Core UI

Answer 28

A. All > Self-Service > My Notification Preferences D. User Profile Menu > Preferences > Notifications > Core UI ## Footnote Source: Sherry Rice's Quizlet

Question 29

Which of the following uses machine-learning to set field values during record creation? A. Now Assist B. Predictive Intelligence C. Performance Analytics D. Predictive Analytics

Answer 29

B. Predictive Intelligence ## Footnote Source: SNAF (Xanadu) > Section 6.3: Additional configurations > Predictive Intelligence

Question 30

# Please choose three Use Now Assist to... A. Set field values during record creation B. Explore generative AI search in your instance C. Install products and plugins D. Customize workflows and use your own third-party LLM license

Answer 30

B. Explore generative AI search in your instance C. Install products and plugins D. Customize workflows and use your own third-party LLM license ## Footnote Source: SNAF (Xanadu) > Section 6.3: Additional configurations > Now Assist

Question 31

Which of the following tools facilitates the exchange of information and knowledge to help resolve issues faster and with higher-quality outcomes? A. Agent chat B. Virtual agent C. Sidebar D. Platform chat

Answer 31

C. Sidebar Agents can have real-time collaboration with other based around a Workspace task-based or interaction-based record. ## Footnote Source: SNAF (Xanadu) > Section 6.3: Additional configurations > Using Sidebar in supported workspaces

Question 32

# True or False Fulfillers can access multiple Sidebar discussions at the same time using the docked windows feature.

Answer 32

True ## Footnote Source: SNAF (Xanadu) > Section 6.3: Additional configurations > Docked chat windows (Fulfillers)

Question 33

Sidebar is integrated with [blank]. When you start a Sidebar discussion, a tile corresponding to the discussion is automatically added to the activity stream. A. work notes B. additional comments C. agent chat D. activity stream

Answer 33

D. activity stream ## Footnote Source: SNAF (Xanadu) > Section 6.3: Additional configurations > Activity Stream in Sidebar