Module 7

Question 1

Effective communication is _________________________vs. arrogant, _________________________vs. dismissive, and _______________________vs. aggressive.

Answer 1

confident, friendly, assertive

Question 2

The following activity helps demonstrate the importance of two-way communication that includes non-verbal communication.

Answer 2

EMPATHIZE
ASK
PARAPHRASE
SUMMARIZE

Question 3

Occasionally, people will challenge your authority or what it is you are trying to accomplish. One method that is helpful for gaining cooperation and compliance when facing this resistance is LEAPS.

Answer 3

 Listen
 Empathize
 Ask
 Paraphrase
 Summerize

Question 4

Phoenetic Alphabet

Answer 4

A – Alpha
I – India
Q – Quebec
B – Bravo
J – Juliet
R – Romeo
C – Charlie
K – Kilo
S – Sierra
D – Delta
L – Lima
T – Tango
E – Echo
M – Mike
U – Uniform
F – Foxtrot
N – November
V – Victor
G – Gulf
O – Oscar
W – Whiskey
H – Hotel
P – Papa
X – X-Ray
Y- Yankee
Z – Zulu