Module 9: Introduction to the Helping Process Flashcards
(20 cards)
What are the 7 stages of the Helping Process?
- Preparing
- Beginning
- Exploring
- Assessing
- Contracting
- Working and evaluating
- Ending
What are the first 2 stages of the Helping Process?
- Preparing Stage
2. Beginning Stage
What is involved in the ‘Helping Process’?
- Building trust in order to gather information about the person(s), the issue(s) and the situation.
- Determined the needs of the individual, group, or community
- Assess risks and obstacles; strengths and resources
- Problem-solve solutions
- Mutually identify goals (short-term and long-term)
- Create an implementation plan and action
- Evaluate progress
- Maintain changes
What are the SSW roles?
- Broker
- Educator
- Counsellor (not therapist)
- Advocate
- Case Manager
- Workload Manager
- Professional
- Social Change Agent
- Researched
- Supervisor/Staff Developer
- Administrator
What is ‘Step 1’ of ‘Stage #1: Preparing Skills’?
Preparatory Reviewing; Prevents client having to repeat info/address accessibility
What is ‘Step 2’ of ‘Stage #1 Preparing Skills’?
Preparatory Exploring; Consult with other staff that may have worked with client
What is ‘Step 3’ of ‘Stage#1: Preparing Skills’?
Preparatory Consulting; Learning about client’s diversity (i.e. Religion, culture); or address safety concerns
What is ‘Step 4’ of ‘Stage#1: Preparing Skills’?
Preparatory Arranging; Handle the logistics (i.e. Room set-up; time; interpreter; room)
What is ‘Step 5’ of ‘Stage#1: Preparing Skills’?
Preparatory Empathy; Putting oneself into the client’s shows and trying to view the world through the client’s eyes
What is ‘Step 6’ of ‘Stage#1: Preparing Skills’?
Preparatory Self-Exploration; Personal history, biases, needs, emotional tender spots; triggers
What is ‘Step 7’ of ‘Stage#1: Preparing Skills’?
Centring/Grounding; Organizing one’s personal thoughts, feelings and physical sensations so they do not impact the delivery of services
What is ‘Step 8’ of ‘Stage#1: Preparing Skills’?
Preliminary planning/recording; developing a plan
What are the ‘Beginning Stages’ of the ‘Helping Process’?
- Introducing yourself
- Seeking introductions
- Describing initial purpose
- Outlining the client’s role
- Discussing policy and ethical factors
- Assessing client barriers / Creating an inclusive space
- Seeking feedback
What are the three activities at the ‘Intake Stage’?
- Preparatory activities
- Engagement activities
- Intake activities
What are the two important components?
Content and process
Two Important Components: What is ‘Content’?
The information we are seeking
Two Important Components: What is ‘Process’?
How we elicit the information
What are the ‘Rules of Engagement’?
- Tune in
- Take the time to form a connection
- Demonstrate SSW Values
- Ask questions in a caring and thoughtful way
- Actively listen. Be observant
- Be flexible and responsive to the client’s needs
What factors must be cosines red when making ‘Inclusive Referrals’?
- Do the needs of my client fall outside the parameters of my expertise/agency mandate?
- Does the client want a referral?
- Is there an appropriate place to refer?
- How can I make this seamless referral?
- Are there any diversity/social location needs I need to consider?
- Costs, location, eligibility consideration
What are the 10 Helping Skills?
- Positive Attending/SOLER
- Providing information
- Empathetic Listening
- Open and close ended questions
- Scaling questions
- Paraphrasing (reflecting content & feelings)
- Reflecting feelings
- Validating feelings
- Pointing out strengths
- Minimal encouragers
