Module 9: Introduction to the Helping Process

Question 1

What are the 7 stages of the Helping Process?

Answer 1

1. Preparing
2. Beginning
3. Exploring
4. Assessing
5. Contracting
6. Working and evaluating
7. Ending

Question 2

What are the first 2 stages of the Helping Process?

Answer 2

1. Preparing Stage

2. Beginning Stage

Question 3

What is involved in the ‘Helping Process’?

Answer 3

• Building trust in order to gather information about the person(s), the issue(s) and the situation.
• Determined the needs of the individual, group, or community
• Assess risks and obstacles; strengths and resources
• Problem-solve solutions
• Mutually identify goals (short-term and long-term)
• Create an implementation plan and action
• Evaluate progress
• Maintain changes

Question 4

What are the SSW roles?

Answer 4

• Broker
• Educator
• Counsellor (not therapist)
• Advocate
• Case Manager
• Workload Manager
• Professional
• Social Change Agent
• Researched
• Supervisor/Staff Developer
• Administrator

Question 5

What is ‘Step 1’ of ‘Stage #1: Preparing Skills’?

Answer 5

Preparatory Reviewing; Prevents client having to repeat info/address accessibility

Question 6

What is ‘Step 2’ of ‘Stage #1 Preparing Skills’?

Answer 6

Preparatory Exploring; Consult with other staff that may have worked with client

Question 7

What is ‘Step 3’ of ‘Stage#1: Preparing Skills’?

Answer 7

Preparatory Consulting; Learning about client’s diversity (i.e. Religion, culture); or address safety concerns

Question 8

What is ‘Step 4’ of ‘Stage#1: Preparing Skills’?

Answer 8

Preparatory Arranging; Handle the logistics (i.e. Room set-up; time; interpreter; room)

Question 9

What is ‘Step 5’ of ‘Stage#1: Preparing Skills’?

Answer 9

Preparatory Empathy; Putting oneself into the client’s shows and trying to view the world through the client’s eyes

Question 10

What is ‘Step 6’ of ‘Stage#1: Preparing Skills’?

Answer 10

Preparatory Self-Exploration; Personal history, biases, needs, emotional tender spots; triggers

Question 11

What is ‘Step 7’ of ‘Stage#1: Preparing Skills’?

Answer 11

Centring/Grounding; Organizing one’s personal thoughts, feelings and physical sensations so they do not impact the delivery of services

Question 12

What is ‘Step 8’ of ‘Stage#1: Preparing Skills’?

Answer 12

Preliminary planning/recording; developing a plan

Question 13

What are the ‘Beginning Stages’ of the ‘Helping Process’?

Answer 13

• Introducing yourself
• Seeking introductions
• Describing initial purpose
• Outlining the client’s role
• Discussing policy and ethical factors
• Assessing client barriers / Creating an inclusive space
• Seeking feedback

Question 14

What are the three activities at the ‘Intake Stage’?

Answer 14

1. Preparatory activities
2. Engagement activities
3. Intake activities

Question 15

What are the two important components?

Answer 15

Content and process

Question 16

Two Important Components: What is ‘Content’?

Answer 16

The information we are seeking

Question 17

Two Important Components: What is ‘Process’?

Answer 17

How we elicit the information

Question 18

What are the ‘Rules of Engagement’?

Answer 18

• Tune in
• Take the time to form a connection
• Demonstrate SSW Values
• Ask questions in a caring and thoughtful way
• Actively listen. Be observant
• Be flexible and responsive to the client’s needs

Question 19

What factors must be cosines red when making ‘Inclusive Referrals’?

Answer 19

• Do the needs of my client fall outside the parameters of my expertise/agency mandate?
• Does the client want a referral?
• Is there an appropriate place to refer?
• How can I make this seamless referral?
• Are there any diversity/social location needs I need to consider?
• Costs, location, eligibility consideration

Question 20

What are the 10 Helping Skills?

Answer 20

• Positive Attending/SOLER
• Providing information
• Empathetic Listening
• Open and close ended questions
• Scaling questions
• Paraphrasing (reflecting content & feelings)
• Reflecting feelings
• Validating feelings
• Pointing out strengths
• Minimal encouragers