Motivation

Question 1

What are the financial motivators ?

Answer 1

1. Renumeration
2. Bonus
3. Commission
4. Promotion
5. Fringe benefits
6. Piece rates
7. Profit share
8. Share ownership
9. Performance related pay

Question 2

What are the non financial motivators ?

Answer 2

1. Job rotation
2. Job enrichment (more responsibility)
3. Job enlargement
4. Autonomy/ empowerment

Question 3

Describe Taylor’s motivational theory.

Answer 3

1. Money is the key motivator.
2. Tasks should be boring and repetitive.
3. Staff should be closely supervised.

Question 4

Describe Mayo’s motivational theory.

Answer 4

1. Meeting social needs is the motivator.
2. Being part of teams is crucial.
3. Consulting staff and giving autonomy over their jobs.

Question 5

Describe Maslow’s Hierarchy of needs.

Answer 5

1. Must draw triangle.
2. Meeting higher and lower order needs.
3. Can’t be fully motivated unless you fulfil every level of the triangle.

Question 6

Describe Herzberg’s motivational theory.

Answer 6

1. Job satisfaction.
2. Hygiene factors - don’t motivate but must be present to keep staff happy e.g. pay, working conditions.
3. Motivating factors - if present led to job satisfaction e.g. promotion, recognition.

Question 7

Describe Vroom’s expectancy theory.

Answer 7

1. Based on what workers expected the rewards to be.
2. 3 core elements to motivating through reward
3. Valance (how much they want it)
4. Instrumentality (do they know how to gain it)
5. Expectancy (belief that they can get the reward)

Question 8

Describe Porter and Lawler’s development of expectancy theory.

Answer 8

1. Intrinsic rewards - internal e.g pride
2. Extrinsic rewards - external e.g. bonuses