MPTH - LONG QUIZ lesson 1 Flashcards by Sereia Elpis

The travel industry business cycles include peak season, the primary season for travel, and off-peak season when slow business occurs. There is also a shoulder season term, referring to the travel period between the peak and off-peak seasons.

Travel Seasons

How well did you know this?

Not at all

Perfectly

It is composed of personnel in-charge in providing lodging services to guests.

Accommodation Sector

How well did you know this?

Not at all

Perfectly

This cruise department includes members working in restaurants, bars, and passenger cabins, as well as shipboard retail concessions like gift shops.

Service/Hospitality Department

How well did you know this?

Not at all

Perfectly

Here are some of the lists of personnel who provide the standard in customer service.

Restaurant Manager
Cashier
Server
Bartender
Barista
Executive Chef
Pastry Chef
Line Cooks
Buss Person
Food and Beverage Steward

How well did you know this?

Not at all

Perfectly

Tourism may involve a variety of experiences. Every individual tourist may have different perceptions about the same products/services of the tourism industry. Tourism is always about the experience that the customer makes.

The products and services of the tourism industry are perishable. This means that they are consumed as soon as they are produced and cannot be stored for the future.

Social, economic, and institutional factors affect travelers’ decisions. Travelers’ decision-making process helps tourism businesses gain insights for effective marketing and advertising techniques to reach their target market.

Tourism means traveling to a different place for various purposes. It is the complete activity of traveling to a place for some activity and staying there for some time as required by the purpose of travel and the activity for which one is going.

True

How well did you know this?

Not at all

Perfectly

Plays a key role in every restaurant; oversees the overall operation of the establishment, including the general activities of all personnel.

Restaurant Manager

How well did you know this?

Not at all

Perfectly

It refers to the price without the travel agent’s commission.

Net Rate

How well did you know this?

Not at all

Perfectly

Here are some jobs in the travel trade sector:

Tour Guide
Tour Operator
Travel Agent

How well did you know this?

Not at all

Perfectly

This kind of tourism at coastal resorts often results from an inevitable attraction to the beach

Beach Tourism

How well did you know this?

Not at all

Perfectly

Supervises and coordinates activities of workers engaged in welcoming motorists and provides information such as directions, road conditions, and vehicular travel regulations.

Travel Information Center Supervisor

How well did you know this?

Not at all

Perfectly

Here are some careers in the accommodation sector:

Hotel General Manager
Front Desk Receptionist/Agent
Housekeeping Attendant/Room Attendant
Concierge
Bell Attendant/Person
Valet Runner/Valet Parking Attendant
Back of the House

How well did you know this?

Not at all

Perfectly

Drives vehicles for customers in a parking lot or garage and retrieves them upon request.

Valet Runner/Valet Parking Attendant

How well did you know this?

Not at all

Perfectly

This is a back-office position but one of the essential jobs in the airline industry. It is a service that involves planning the quality of meals to attract potential passengers.

Airline Food Service

How well did you know this?

Not at all

Perfectly

This refers to visitors’ activities within their country of residence and outside of their home. For example, a Filipino visiting other parts of the Philippines.

Domestic Tourism

How well did you know this?

Not at all

Perfectly

Creates menus, manages kitchen staff, and ensures that food leaving the kitchen is up to standards.

Executive Chef

How well did you know this?

Not at all

Perfectly

Takes and serves orders in a friendly manner to make a good customer experience.

Server

How well did you know this?

Not at all

Perfectly

A tour guide escorts visitors around tourist destinations and attractions.

Tour Guide

How well did you know this?

Not at all

Perfectly

The hospitality industry as an organized industry was formed in the 1950s or 1960s when a proper structure was built. Travelers always sought hospitable places to kick back and relax, away from all the hustle and bustle of everyday routine. The industrial revolution, which began in the 1970s, facilitated the construction of hotels and casinos in Europe, England, and America.

19th Century

How well did you know this?

Not at all

Perfectly

An essential member of any restaurant staff who makes sure dishware is spotless and keeps the kitchen clean and clear of garbage and hazardous clutter.

Food and Beverage Steward

How well did you know this?

Not at all

Perfectly

They coordinate baggage transfer for connecting flights while taking on new luggage at stopover airports. These agents are also responsible for announcing arrivals and departures.

Operations Agents

How well did you know this?

Not at all

Perfectly

Prepares and serves a variety of beverages.

Bartender

How well did you know this?

Not at all

Perfectly

According to _______ and _______ different types of tourism can be recognized depending on the length of stay, mode of transport used, distance traveled, the purpose of the trip, and the price paid by tourists.

Carlos Libosada and Carmela Bosangit (2007)

How well did you know this?

Not at all

Perfectly

Food and beverage service establishments must have enough staff members to cater to customers’ needs with a lasting impression of quality.

Food and Beverage Service Sector

How well did you know this?

Not at all

Perfectly

This era started with English travel and excursions when they built inns as their private residences. They had to garner a permit to import and sell wine which later led to the spread of hospitality elsewhere. These provided resting destinations for caravans (group of travelers on a journey) in Middle Eastern routes along with the monasteries and abbeys. These places became the first establishments to offer refuge to travelers. The Persians along the caravan route developed inns and post houses (a house or inn for exchanging post-horses and accommodating postriders). These were used to provide accommodations and nourishment to both soldiers and couriers.

Medieval Period

How well did you know this?

Not at all

Perfectly

Keeps things run efficiently behind the scenes, have minimal guest contact, and are mostly found in the employee area such as administrative personnel, engineers, and maintenance staff.

Back of the House

It refers to the activities of a resident visitor outside of their country of residence. For example, a Filipino visiting Korea.

Outbound Tourism

According to experts, it was around 40 BC when hospitality services for social and religious gatherings were quite common. About this time, Greeks came up with thermal baths designed for recuperation and relaxation. These thermal baths are said to be the origin of what is known as the modern-day spa. Then came the Romans, who provided accommodation for travelers on government premises.

Early/Ancient Hospitality

Provides a top-tier customer service experience for hotel guests, welcomes them, and provides details on current events, festivities, attractions, and other requested information.

Concierge

Responsible for clearing and cleaning tables in preparation for the next customer.

Buss Person

Manages and controls the check bank, cage windows, chip bank, and main casino bank.

Cage Cashier

Assists guests with check-in and checkout processes and escorts them to their room while assisting them with their luggage.

Bell Attendant/Person

Destinations have an immense opportunity to leverage this new market trend by developing authentic a d unique shopping experiences that add value to their touristic offer while reinforcing and even defining their tourism brand and positioning.

Shopping Tourism

Provides information and other services that tourists might need for their entire travel, such as itineraries, traffic regulations, and alike.

Tourist Information Assistant

focus on gambling and gaming services. They also contain restaurants, bars, retail shops, hotels, banks, and spas, making a wide range of positions available, plus the behind-the-scenes jobs for the gambling sections.

Casinos/Entertainment Sector

This another niche segment of the aviation industry seeking to give tourists the ability to become astronauts and experience space travel for recreational, leisure, or business purposes.

Space Tourism

Plans and organizes travel and tour services for customers.

Travel Agent

In the 16th century, the demand for inns and taverns increased multiple folds. In the early 1800s, “inns” were the only lodging facilities available for tourists. A lot of inns were established before the 19th century. But since lodging was not just about bedding and resting facility anymore, they started providing food and drinks to the travelers. And soon, the element of luxury started to blend in, giving birth to hotels.

Renaissance and French Revolution

The main responsibility of a flight attendant is to make sure passengers are safe and comfortable. Next, it must provide great customer service.

Flight Attendant

behind-the-scenes jobs for the gambling sections.

Dealer Surveillance Pit Bosses Cage Cashier Technicians Casino Manager

S/He is responsible for regularly cleaning guestrooms and common areas, working quickly and thoroughly with a trustworthy character, detail-oriented, with good stamina. S/He organizes all areas of guestrooms according to established standards, reports inconsistencies or damage to the housekeeping supervisor, and initiates maintenance requests when necessary.

Housekeeping Attendant/Room Attendant

A customer service professional who is the first point of contact for clients or guests who need assistance.

Front Desk Receptionist/Agent

Accurately records customers’ orders and handles and processes payments.

Cashier

It refers to the activities of a resident who crosses the boundaries of many countries, uses different currencies, faces different languages, and meets different types of people. For example, a Filipino visiting other European countries.

International Tourism

They provide travel information to airline customers. Ticket agents work at an airline’s ticket or baggage counter. They also handle airline ticket sales and reservation changes and provide information on aircraft boarding.

Ticket Agents, Reservations Agents, or Reservations Clerks

This offers the ability to take a virtual tour of an attraction from home. The combination of videos and still images with multimedia, such as narration, music, and sound effects, offers an immerse experience for the user. This new technology gives travelers the ability to see what they are getting into before taking a trip.

Virtual Tourism

It refers to travel offered as a reward for the top-performing workers with a huge contribution to the development, marketing, and operation of a company.

Incentive Travel

Specifically prepares several coffee blends or tea.

Barista

It is comprised of people and companies that resell travel products and services they have bought and/or reserved from other parties.

Travel Trade

It refers to a negotiated hotel rate for a convention, trade show, meeting, tour, or incentive group.

Group Rate

Short-term economic stresses may cause problems, but long-term prospects for airline careers are bright. Here are some jobs in the airline industry:

Airlines

Despite all the industry's changes, the customer has always been the center. Today’s hoteliers analyze new trends to define better criteria and provide modern standards to improve the quality of life in hotels. It is consistently evolving to become more advanced. In this new century, the hotels reached new heights. Some of the tallest hotels were built in the 21st century, made possible by technological advancements.

Modern Tourism and Hospitality Industry

are responsible for ensuring the safety of an aircraft’s flight and permitting specific airlines to take off.

Flight Dispatcher

Responsible for creating a system wherein customers win enough to return investments while ensuring that the casino makes enough profits.

Casino Manager

This cruise department is responsible for maintaining and running the vessel. It includes maintenance workers, engineers, and officers who are in charge of passenger safety.

Deck Department

Compiles duty roster of flight crews and maintains crew members’ flying time records.

Crew Scheduler

This cruise department deals with anything relating to passenger entertainment. It may include hosts and hostesses, cruise directors and staff, disc jockeys, performers, swimming instructors, and shore excursion staff.

Activity/Entertainment Department

It is an airport or city that serves as a central connecting point for aircraft, trains, or buses from outlying feeder airports or cities.

Hub

The act of ________ is somewhat controversial, with some viewing it as an act of respect and others as un unethical practice. Lesser-known ________ attractions might include cemeteries, zombie0themed events, or historical museums. Disaster tourism, which is the act of visiting locations that have been subjected to man-made or natural environmental disasters, is considered a sub-sector of _____

Dark Tourism

some of the main positions aboard cruise ships:

Activity/Entertainment Department Service/Hospitality Department Personal Care Department Deck Department Office Staff

Makes sweet treats for diners to enjoy at breakfast or dessert.

Pastry Chef

This includes employees working in the cruise company’s main office arranging cruises or performing general office work. It includes administrative assistants, booking agents, sales/marketing staff, and clerical workers.

Office Staff

Assists passengers and checks flight tickets at entrance gates or stations when boarding to ensure that passengers have corrected flights or seats.

Gate Agent

Prepare food items by cutting, chopping, mixing, and cooking food that can be found in one or multiple kitchen areas. They set up and stock food items and other necessary supplies.

Line Cooks

An airline receptionist admits guests to airline lounges to serve snacks and beverages, verifies membership cards, attends to customers' concerns and inquiries, relays a request for paging and telephone services, and accompanies passengers to departure gates and other terminal facilities.

Airline Lounge Receptionist

Ensures efficient and profitable operations, establishes standards in providing customer service, and delegates authority and tasks to personnel.

Hotel General Manager

Operates the games, collects and pays off chips or money, and plays the house hand.

Dealer

Supervise the gaming staff and tables in their designated areas.

Pit Bosses

It refers to any provider of mass transportation, usually used by an airline.

Carrier

It refers to travel for commercial, governmental, or educational purposes with leisure as a secondary motivation.

Business Travel

A wholesale agent of the travel industry and markets tour packages.

Tour Operator

Renders various personal services such as taking care of company officials, distinguished persons, foreign-speaking passengers, giving aid to sick or injured passengers, and obtaining medical assistance.

Passenger Service Representative

The United Nations World Tourism Organization (UNWTO) defines _____ as the activities of persons traveling to and staying in places outside their usual environment for business, leisure, and other purposes.

tourism

It refers to the activities of a visitor from outside of the country of residence—for example, a Korean visiting the Philippines.

Inbound Tourism

is a hot spring hotel certified by Guinness World Records as the oldest hotel in the world. It was founded in 705 and has been owned by the same family for 52 generations.

Nishiyama Onsen Keiunkan, Yamanashi, Japan

Also known as LGBT tourism, this caters to LGBT tourists looking to travel to safe and friendly destinations and are mainly concerned with cultural and safety issues

Gay Tourism

Repair and maintain the different gambling machines, such as slot machines.

Technicians

It refers to any product or service bought by or sold to consumers of trade, including accommodations, attractions, events, restaurants, and transportation.

Travel Product

This includes individuals who ensure no one is cheating or stealing and that all activity is lawful and follows regulations.

Surveillance

It includes staff members who work in fitness centers, beauty shops, spas, and medical services that are important to the passengers who signed up for the cruise to pamper themselves. Some positions in this department include fitness coach, dermatologist, masseuse (massage therapist), nurses, and wellness staff.

Personal Care Department

MPTH - LONG QUIZ lesson 1 Flashcards

lesson1