MSCI 11 Quiz 2 Flashcards
Ch 5-7 (97 cards)
what is communication
apprehension?
when people hesitate to communicate because they are shy or have low-self esteem
what is filtering?
when sender manipulates info so that it is seen as more favourable to the receiver
what is selective perception?
receivers in communication process selectively sees and hears parts of the message
what is information overload?
when info we work with exceeds our ability to process it
what is nonverbal communication?
ambiguous or mean different things for different people with cultural backgrounds
what is language in communication barriers?
words having different meanings to different people
what is silence in communication barriers?
mean different things and can be detrimental
- non-interest
- lack of information
what is effective listening behaviours?
- eye contact
- affirmative head nods
- appropriate facial expressions
- paying attention to nonverbal cues body language
- paraphrasing
- making sure not to interrupt the speaker
- smooth transitions between roles of speaker and listener
a-ok sign in different countries
- U.S. and Canada friendly ok
- Australia an dIslamic countries flipping off sign
v sign in different countries
In England means up yours
finger-beckoning sign in different countries
- U.S. and Canada come here
- Malaysia only for animals
- Australia and Indonesia beckons ladies
what are high-context cultures?
in countries like china, korea, japan, vietnam poeple rely on nonverbal and subtle situational cues when communicating. status, place in society and reputation matter, what’s not said is more significant than what is said. managers are more likely to make
suggestions
what are low-context cultures?
in countries like europe, north america people rely on spoken and written words where body language and formal titles are secondary. it is where managers give orders
in the communication process model, what is a channel?
mode of communication
- face-to-face talk
- message
- phone call
what are the parts of the communication process?
- sender
- encoding
- message
- channel
- decoding
- receiver
- noise
- feedback
process of the communication process
initiate sending a message by encoding a thought. message is physical product of encoding. channel is medium in which message travels through. receiver collects message and then decodes message. noise represents all the communication barriers and feedback checks how successful have been transferring out message as originally intended
what are formal channels?
by organizations and transmit messages related to professional actvities of members. traditionally follow authority within organization
what is informal channels?
spontaneous, emerge from response to individual choices.
what is communication apprehension?
anxiety, tension, about oral communication or written communication.
what is channel richness?
amount of info that can be transmitted during a communicative episode. capacity to convey info
- face-to-face communication scores highest in this section
- formal reports & bulletins ranks the lowest
what are small-group networks?
each network is effective depending on each dependent variable
have different types
- chain
- all-channel
- wheel
what is the chain in small-group networks?
communication occurs rigidly, one after another
what is the wheel in small-group networks?
relies on leader for central conduit for all group communications
what is all-channel in small-group networks?
permits group members to actively communicate with one another