Murtagh Ch. 4 Communication Skills

Question 1

5 elements in communication:

Answer 1

communicator
message
method
recipient
response

Question 2

phases in the consultation:

Answer 2

prepare
open
gather
elicit patient's perspective
communicate during exam
patient education
negotiate and plan
close

Question 3

prepare phase important points:

Answer 3

last consult info
past history
names of partners/children etc.

Question 4

4 techniques to help patient understanding

Answer 4

signposting
chunk and check
avoiding jargon
visual and physical techniques

Question 5

what to use for negotiating and agreeing on a plan?

Answer 5

collaborative decision making