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what are the 4 types of costs of quality?

prevention costsappraisal costsinternal failure costsexternal failure costs


steps for business continuity plan

create framework and structure, identify the scope of the plan, its key roles, and assign individuals to roles. Understand and evaluate organizational risks. Define alternative methods to ensure delivery of products and services. Strategy for handling crisis incidents. embed plan in organizational culture. educate, train, and make aware.